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Remote Chat Support Jobs in Independence, OH (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Cleveland, OH · On-site +1

$16.50 - $21.75/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

KURV

Client Service Representative

Cleveland, OH · Remote

$15.50 - $21/hr

... skills using chat, email and telephone related support. Additionally, because our industry is ... Provide remote assistance to Kurv merchants in the use of their equipment or gateway service.

Liveops

Remote Customer Service Representative

Akron, OH · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Liveops

Remote Customer Service Representative

Medina, OH · Remote

$20/hr

Tax Software Support - Independent Contractor Location: Remote (US-Based) Apply today to join the 1 ... Comfortable using video chat and screen-sharing tools. * Adaptable to changing procedures and tech ...

Beacon Biosignals

Sleep Study Support Specialist

Cleveland, OH · On-site +1

$17.50 - $23.50/hr

We are the leading at-home EEG platform supporting clinical development of novel therapeutics for ... Ability to work independently in a remote environment while collaborating effectively with cross ...

Float Health

Intake Specialist

Cleveland, OH · On-site +1

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

Float Health

Intake Specialist

Cleveland, OH · Remote

$17.25 - $23/hr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Utilize the Float Health platform and supporting technology (Zendesk, Google Suite, Slack) to ...

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Remote Chat Support information

See Independence, OH salary details

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How much do remote chat support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for remote chat support in Independence, OH is $25.42, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $27.69 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Independence, OH?

For Remote Chat Support jobs in Independence, OH, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Independence, OH look for?

The top searched job categories for Remote Chat Support jobs in Independence, OH are:

What cities near Independence, OH are hiring for Remote Chat Support jobs?

Cities near Independence, OH with the most Remote Chat Support job openings:

Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Independence, OH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $52,879 per year, or $25.4 per hour.

Remote Full-Time Permanent Customer Experience Specialist

Signet Jewelers Ltd.

Akron, OH • On-site, Remote

$18.10/hr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 9 days ago

Signet Jewelers rating

6.9

Company rating: 6.9 out of 10

Based on 299 frontline employees who took The Breakroom Quiz

16th of 30 rated jewelry retailers

Job description

We have many opportunities available on our other career site pages. Click here to link to our careers page!
Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People - and the love their actions inspire - are what drive us. We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!
NOW HIRING FOR SEPTEMBER 2026 NEW HIRE CLASS
Are you passionate about helping others and delivering exceptional customer service? We're looking for enthusiastic individuals with flexible, open availability (days, evenings, nights, and weekends) to join our Customer Care team!
About Us
Signet Jewelers is the world's #1 specialty jewelry retailer, known for our "People First" approach. We're all about world class customer service, continuous learning, and empowering our team members at every level.
The Role
As a Customer Experience Specialist, you will be the first point of contact for customers calling into our Contact Center. You'll help support iconic brands including Kay, Jared, Zales, Peoples, and Banter, ensuring every customer leaves the interaction feeling valued and supported.
Responsibilities
  • Provide professional, courteous, and grateful assistance on every telephone call
  • Deliver exceptional, personalized resolutions tailored to each customer's needs
  • Maintain accurate records of interactions and transactions
  • Multitask confidently-documenting, researching, and engaging with customers in real time
  • Demonstrate strong phone etiquette and represent Signet positively at all times
  • Meet or exceed expectations for production, call efficiency, schedule adherence, and quality
  • Manage escalated concerns with empathy, patience, and professionalism

Qualifications
  • Previous customer service or client support experience
  • Strong verbal and written communication skills
  • Ability to multitask with accuracy and attention to detail
  • Basic proficiency in data entry, Microsoft Word and Excel, with competency in basic mathematics
  • Analytical mindset to interpret feedback and continually improve
  • Bilingual skills (especially Spanish) are a plus

Why You'll Love Joining Our Team
  • Join an inclusive, diverse culture where you matter
  • Work safely and comfortably from home-we provide all necessary equipment
  • Competitive starting pay of $18.10/hour, plus seasonal overtime opportunities
  • Employee discounts
  • Bilingual Spanish differential pay available (must pass speaking/writing assessment)
  • Up to 6 weeks of paid training, plus ongoing coaching, and development
  • Opportunities for cross-training (e.g., chat support)
  • Earn referral bonuses when your recommended hires complete 60 days!
  • Comprehensive healthcare, dental, and vision insurance to keep you and your family covered
  • Generous 401(k) matching after just one year to help secure your financial future

Apply Today! If you're passionate about delivering remarkable customer experiences and want to grow your career with an industry leader, we'd love to hear from you!
Interviews will be conducted via Microsoft Teams (camera-on; recorded for quality). Please ensure Teams is installed prior to your scheduled interview. More details will be provided upon selection.

What Signet Jewelers employees say

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Signet Jewelers logo

About Signet Jewelers

Sourced by ZipRecruiter

At Kay, we know that love is unstoppable. Which is why we're devoted to helping customers Celebrate Life and Express Love in ways every bit as dynamic as they are memorable. From classic must-haves to the latest trends, our selection of quality, responsibly-sourced jewelry has become part of so many love stories over the last century. Kay Jewelers is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also "Great Place to Work-Certified"™. There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love. Join us!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Akron, OH, US

Year founded

1949

Social media

Twitter

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