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Remote Chat Support Jobs in Helena, AL (NOW HIRING)

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Remote Chat Support information

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How much do remote chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote chat support in Helena, AL is $23.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.96 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Helena, AL?

For Remote Chat Support jobs in Helena, AL, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in Helena, AL look for?

The top searched job categories for Remote Chat Support jobs in Helena, AL are:

What cities near Helena, AL are hiring for Remote Chat Support jobs?

Cities near Helena, AL with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in Helena, AL as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $49,618 per year, or $23.9 per hour.

AI Development Advocate

EBSCO Industries Inc

Birmingham, AL • Remote

Full-time

Posted 4 days ago


Job description

Headquartered in Birmingham, Alabama, Moultrie (www.moultrie.com) is the leader in game feeders and cellular camera innovation, building products used by hunters, property owners, and others for real-time remote monitoring.

We take pride in developing deep user understanding, obsessing about the details, and going the extra mile to show our users we love them. Moultrie is customer-driven – hardware, software, marketing, and customer success teams collaborate to deliver a quality user experience.

We are guided by the following principles: Customer Obsession.; Excellence is the Standard.; Bias for Action.; Act Boldly.; Deliver Results.; Hire and Develop the Best.; Be Curious and Learn.; Win as a Team

Job Summary

The AI Development Advocate is a strategic, hands-on leader responsible for scaling AI-driven developer productivity across the organization. Serving as Moultrie's internal Developer Relations (DevRel) lead for AI, this role owns the end-to-end strategy and execution for transitioning our software development teams to an AI agent-first model. Think of it as an internal Developer Experience (DX) function: your customers are our engineers, and your success is measured by their productivity, confidence, and depth of AI adoption. Your mandate is to maximize AI impact at scale, from onboarding new teams to advancing the most experienced practitioners.

You will set the strategic direction for AI-assisted development at Moultrie while remaining deeply hands-on, building tools, running workshops, unblocking teams, and leading by example. This role bridges cutting-edge AI capabilities and practical software delivery, scaling enablement through a combination of direct support, structured programs, and an internal Champions community. Success here requires equal parts technical credibility, program discipline, and the ability to inspire engineers at every level to work in fundamentally new ways.

Job Responsibilities
  • Define and own the organization-wide strategy for AI agent-first development: setting direction, establishing adoption milestones, and driving a measurable, lasting shift in how developers design and ship software.
  • Build and maintain internal tooling, reference implementations, and proof-of-concept workflows that demonstrate how AI agents can accelerate development tasks such as code generation, code review, testing, and documentation.
  • Provide hands-on technical support to engineering teams encountering issues with AI tools, agent workflows, prompt engineering, or LLM integration; serving as the first point of escalation for AI-related blockers.
  • Design and execute AI onboarding plans for engineering teams (including initial setup, role-specific training, and structured ramp programs) and provide ongoing guidance as AI development capabilities rapidly evolve.
  • Build feedback loops between engineering teams and tech leadership, synthesizing adoption blockers, tool gaps, and team needs into actionable recommendations.
  • Build and grow an internal AI Champions community by identifying and enabling enthusiastic early adopters within each team to serve as peer advocates, accelerate grassroots adoption, and scale enablement beyond what a single advocate can reach.
  • Define and track AI adoption metrics across teams, measuring tool usage, productivity impact, and developer confidence over time.
  • Partner with product and engineering leadership to identify high-value use cases for AI agent automation within the software development lifecycle (SDLC), from code generation and review to testing and deployment.
  • Monitor the AI tool ecosystem and maintain awareness of the latest agentic frameworks, LLM capabilities, and developer tooling trends to ensure our teams remain current and competitive.
  • Own AI governance and cost controls, establishing usage policies, license management, spend visibility, and guardrails that ensure responsible and cost-effective AI adoption across the engineering organization.
Job Requirements
  • Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
  • 5+ years of hands-on software development experience, with a strong foundation in modern software engineering practices.
  • Demonstrable hands-on experience using AI-assisted development tools (including GitHub Copilot) to improve personal and team productivity in a professional software development context.
  • Proficiency in .NET, Java, or a similar language; comfortable writing, reviewing, and guiding production-quality code across engineering teams.
  • Experience creating and delivering technical presentations, workshops, or training sessions to developer audiences.
  • Experience with cloud platforms (AWS, Azure, or GCP) and integrating AI services into software pipelines and CI/CD workflows.

Preferred Qualifications

  • Advanced experience with GitHub Copilot, including Copilot Chat, Copilot for CLI, and agent-mode workflows; familiarity with GitHub Copilot administration and license management.
  • Familiarity with prompt engineering techniques and AI agent patterns as applied to developer productivity use cases (e.g., code generation, automated testing, documentation, code review).
  • Prior experience in a Developer Relations (DevRel), Developer Experience (DX), technical enablement, or internal engineering advocacy role, with a track record of driving tool adoption and improving the developer experience at scale.
  • Strong technical writing skills: able to produce internal documentation, how-to guides, and best-practice references that engineers will actually use.
  • Demonstrated experience driving technology adoption and organizational change within engineering organizations.
  • Ability to coach and mentor engineers at all levels on AI tooling, agentic patterns, and evolving best practices.
What We Offer
  • Competitive salary commensurate with experience, with access to cutting-edge AI tooling and infrastructure.
  • Full-time position with a front-row seat to our AI transformation across all engineering teams.
  • Collaborative, cross-functional environment with high visibility to engineering leadership and direct impact on developer productivity.

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.