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Remote Chat Support Jobs in Hackensack, NJ (NOW HIRING)

RemX

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Remote Helpdesk Support Representative (Temporary)

New York, NY · Remote

$18/hr

... chat, and email support. You will troubleshoot technical issues, provide exceptional customer ... remote environment. Key Responsibilities: * Respond to customer inquiries through inbound calls ...

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Remote Chat Support information

See Hackensack, NJ salary details

$15

$28

$48

How much do remote chat support jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for remote chat support in Hackensack, NJ is $28.41, according to ZipRecruiter salary data. Most workers in this role earn between $20.96 and $30.91 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in Hackensack, NJ? The most popular types of Chat Support jobs in Hackensack, NJ are:
What are popular job titles related to Remote Chat Support jobs in Hackensack, NJ? For Remote Chat Support jobs in Hackensack, NJ, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Hackensack, NJ look for? The top searched job categories for Remote Chat Support jobs in Hackensack, NJ are:
What cities near Hackensack, NJ are hiring for Remote Chat Support jobs? Cities near Hackensack, NJ with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Infographic showing various Remote Chat Support job openings in Hackensack, NJ as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $59,090 per year, or $28.4 per hour.
Remote Helpdesk Support Representative (Temporary)

Remote Helpdesk Support Representative (Temporary)

RemX

New York, NY • Remote

$18/hr

Temporary

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

NOW HIRING! Remote Helpdesk Support Representative (Temporary)

Pay Rate: $18.00 per hour
Location: Remote (Must reside within the United States)
Assignment Length: Temporary position for approximately 2–3 months, beginning August 10


About the Opportunity:

We are seeking a customer-focused and technically savvy Helpdesk Support Representative to join a Tier 1 Technical Support team on a temporary basis. This fully remote role is ideal for individuals who enjoy troubleshooting technology, assisting customers, and making a positive impact by supporting students, families, educators, and service providers.


Position Summary:

As a Tier 1 Technical Support Representative, you will serve as the first point of contact for customers through phone, chat, and email support. You will troubleshoot technical issues, provide exceptional customer service, document interactions, and escalate more complex concerns when needed. This role requires strong communication, problem-solving skills, and the ability to work independently in a remote environment.


Key Responsibilities:

  • Respond to customer inquiries through inbound calls, chats, and emails.
  • Prioritize and manage support requests based on urgency and impact.
  • Troubleshoot basic technical and user-related issues involving webcams, microphones, and web-based platforms.
  • Assist users remotely through phone support, chat support, and remote access tools.
  • Investigate and resolve technical issues related to firewall access, driver installation, and Windows and Mac operating systems.
  • Collaborate with school district IT staff, homeschooling families, and service providers to ensure seamless service delivery.
  • Accurately document all customer interactions and resolutions within Salesforce.
  • Research and identify solutions to new or previously unresolved issues.
  • Triage and escalate complex technical issues to Tier 2 Support when appropriate.
  • Respond to provider and customer billing inquiries.
  • Enter and maintain school and student information within company systems.
  • Process and fulfill equipment orders for schools and students.
  • Provide support to parents, students, teachers, and service providers.


Qualifications:

  • Prior customer service, help desk, technical support, or call center experience preferred.
  • Strong troubleshooting and problem-solving abilities.
  • Familiarity with Windows and Mac operating systems.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage priorities in a fast-paced remote environment.
  • Experience with Salesforce, CRM systems, or ticketing platforms is a plus.
  • Comfortable providing support through phone, email, chat, and remote access tools.
  • Strong attention to detail and documentation skills.

Company Description

You will have the opportunity to work on impactful construction projects while collaborating with a talented team of professionals dedicated to delivering exceptional results.
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About RemX

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RemX is a proven leader in the Contract to Hire job industry. We help place the right people in the right jobs. Let us help you today!

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Atlanta, GA, US

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