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Remote Chat Support Jobs in DeKalb, IL (NOW HIRING)

We're looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You'll address inquiries, resolve issues, and deliver a positive experience with professionalism ...

Support Engineer I

Rockford, IL · On-site +1

$65K - $75K/yr

Serve as the primary point of contact for customers via phone, email, chat, and remote support sessions. * Deliver exceptional customer service by responding promptly, professionally, and ...

The Application Consultant role is project driven and supports a wide array of services for utility ... Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ...

(Remote) Director of Product

Oregon, IL · Remote

$218K - $228K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

(Remote) Director of Product

Oregon, IL · Remote

$218K - $228K/yr

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Partner with Engineering, Professional Services, Sales, Support, and executive leadership.

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... In parallel, design the Operations support model (DevOps, Platform, and IT support structure ...

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... In parallel, design the Operations support model (DevOps, Platform, and IT support structure ...

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

... for remote work on Fridays. Staples is business to business. You're what binds us together. At ... Collaborative team environment with ongoing coaching and support * Opportunity to make a direct ...

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Remote Chat Support information

See DeKalb, IL salary details

$14

$25

$43

How much do remote chat support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote chat support in DeKalb, IL is $25.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.89 and $27.84 per hour, depending on experience, location, and employer.

What is a remote chat support?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in remote chat support?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in remote chat support, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are the most commonly searched types of Chat Support jobs in DeKalb, IL?

The most popular types of Chat Support jobs in DeKalb, IL are:

What are popular job titles related to Remote Chat Support jobs in DeKalb, IL?

For Remote Chat Support jobs in DeKalb, IL, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support jobs in DeKalb, IL look for?

The top searched job categories for Remote Chat Support jobs in DeKalb, IL are:

What cities near DeKalb, IL are hiring for Remote Chat Support jobs?

Cities near DeKalb, IL with the most Remote Chat Support job openings:

Infographic showing various Remote Chat Support job openings in DeKalb, IL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,177 per year, or $25.6 per hour.

Remote Live Chat Agent

Bileddo Associates

Elgin, IL • Remote

Full-time

Re-posted 15 days ago


Job description

We’re looking for a Live Chat Agent to provide real-time customer support via online chat platforms. You’ll address inquiries, resolve issues, and deliver a positive experience with professionalism and efficiency.

Responsibilities:

  • Respond to customer inquiries promptly and professionally.
  • Resolve complaints and escalate complex issues when needed.
  • Manage multiple chats simultaneously while maintaining quality.
  • Update customer interaction records and provide feedback for process improvements.

Requirements:

  • Excellent written communication and multitasking skills.
  • Experience in customer service or a related field.
  • Proficiency in live chat software and CRM tools.

Benefits:
Competitive salary, flexible hours, and growth opportunities.

Join us to make a difference in customer satisfaction!