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Remote Chat Support Jobs in Angleton, TX (NOW HIRING)

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Customer Support Representative Great new career opportunity in long-term care pharmacy! Now hiring ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

IQVIA

Phone Support Specialist

Houston, TX · Remote

This is a remote position, requiring reliable internet access and availability to work the assigned ... Provide technical support, handle complaints, and adhere to training protocols. * Utilize a ...

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Remote Chat Support information

See Angleton, TX salary details

$11

$21

$36

How much do remote chat support jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote chat support in Angleton, TX is $21.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $23.46 per hour, depending on experience, location, and employer.

What is a Remote Chat Support job?

A Remote Chat Support job involves assisting customers via online chat, answering inquiries, resolving issues, and providing information about products or services. It requires strong typing skills, effective communication, and the ability to multitask. This role often involves working from home and may require specific software or tools provided by the employer.

What does a typical workday look like for someone in a Remote Chat Support role?

A typical day in Remote Chat Support involves managing multiple chat conversations, addressing customer questions, troubleshooting problems, and providing accurate information about products or services. You’ll often collaborate with other support agents or escalate complex issues to specialized teams when necessary. Most work is done independently, but there are regular team meetings, performance reviews, and ongoing training sessions to keep your knowledge up to date. Successfully managing a steady flow of inquiries while maintaining efficiency and professionalism is a key part of the role.

What are the key skills and qualifications needed to thrive in the Remote Chat Support position, and why are they important?

To thrive as a Remote Chat Support professional, you need excellent written communication skills, fast and accurate typing abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) platforms, live chat software, and ticketing systems is often required. Strong problem-solving skills, patience, and the ability to multitask help individuals stand out in this role. These capabilities are crucial for efficiently resolving customer inquiries and maintaining high customer satisfaction in a remote environment.

What are popular job titles related to Remote Chat Support jobs in Angleton, TX? For Remote Chat Support jobs in Angleton, TX, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support jobs in Angleton, TX look for? The top searched job categories for Remote Chat Support jobs in Angleton, TX are:
What cities near Angleton, TX are hiring for Remote Chat Support jobs? Cities near Angleton, TX with the most Remote Chat Support job openings:
Remote Chat Support jobs near you
Customer Support Representative - CS

Customer Support Representative - CS

CareOne

Houston, TX • Remote

$16.25 - $20.75/hr

Other

Medical, Retirement, PTO

Posted 7 days ago

CareOne rating

6.9

Company rating: 6.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

43rd of 228 rated social care providers

Job description

Customer Support Representative

Great new career opportunity in long-term care pharmacy!

Now hiring for a Customer Support Representative in Houston, Texas.

Hours: 6am - 6pm

The Customer Support Representative will be responsible for, but not limited to:

  1. Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support requests made via phone and email.
  2. High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.
  3. Real time monitoring of automated dispensing machine to ensure service is not interrupted.
  4. Utilize remote desktop software along with end user to resolve issues using documented solutions.
  5. Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.
  6. Serve as first line support and provide problem resolution to the customer.
  7. Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.
  8. Properly triage calls and determine routing based on the nature of the call.
  9. Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.
  10. Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.
  11. Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.
  12. Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.
  13. Make outbound calls to the customer to ensure PassPort process patient medication timely.
  14. Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.
  15. Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.

Education:

Diploma/GED/Some college

Professional Experience:

  • 3-5 years of related experience/training in a technical inbound/outbound call center environment
  • Knowledge of DocuTrack, Framework, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes
  • Extensive phone support of end user with various operating systems and software
  • Must have excellent communication skills, ability to multi-task, and high attention to detail
About Us

Partners Pharmacy - Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.

We are proud to offer:

  • Competitive salaries
  • Comprehensive healthcare benefits
  • 401(k) retirement plan
  • Paid time off
  • Opportunities to advance and grow your career
  • And more!

If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.

Partners Pharmacy is an Equal Opportunity Employer

EEO/AA/M/F/DV

Job Info
  • Job Identification 20225751
  • Job Category Center
  • Locations 2040 West Sam Houston Pkwy North, Houston, TX, 77043, US
  • Position Type Full-Time (30+ hours/week) – PA, MI, Partners, Ascend
  • Years of Experience 3 years minimum

What CareOne employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About CareOne

Sourced by ZipRecruiter

CareOne is a leading healthcare corporation specializing in senior care, rehabilitation, and assisted living services. Based in Fort Lee, New Jersey, CareOne was established to meet the healthcare requirements of seniors across the state and has expanded its footprint over the years. With its dedication to excellence, CareOne provides a comprehensive range of medical and healthcare services, including post-acute care, long-term and assisted living, memory care, respite care, and more.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Lee, NJ, US

Year founded

1999

Social media

Facebook

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