ZipRecruiter

Log In

2

Remote Chat Support Assistant Jobs in Toronto, ON

Aspire Lifestyles

Be Seen First

Remote Customer Service Representative

Mississauga, ON · Remote

CA$20 - CA$22/hr

Remote Customer Service Representative Location: Remote - Ontario, Canada Start Date: August 2026 ... chat · Provide accurate and timely support for customer inquiries and service requests · Assist ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... and chat. We have a variety of smart home products and services and requests may be fairly ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

... and live chat, with an emphasis on clarity and customer service excellence. Perform remote ... Support and troubleshoot computer networks, including IP addressing, switches, PoE devices, and ...

Introhive

Executive Assistant

Toronto, ON · Remote

Remote - Greater Toronto Area What to Expect We are looking for a professional, friendly and highly-motivated Executive Assistant to provide dedicated support to senior executives. The Executive ...

Introhive

Executive Assistant

Toronto, ON · Remote

Remote Greater Toronto Area What to Expect We are looking for a professional, friendly and highly-motivated Executive Assistant to provide dedicated support to senior executives. The Executive ...

Cayenta

(Remote) Application Consultant

Guelph, ON · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Create user documentation when required and the complete handover documentation to assist support ...

Cayenta

(Remote) Application Consultant

Toronto, ON · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Create user documentation when required and the complete handover documentation to assist support ...

Cayenta

(Remote) Application Consultant

Markham, ON · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Create user documentation when required and the complete handover documentation to assist support ...

Cayenta

(Remote) Application Consultant

Mississauga, ON · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Create user documentation when required and the complete handover documentation to assist support ...

Cayenta

(Remote) Application Consultant

Oakville, ON · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... Create user documentation when required and the complete handover documentation to assist support ...

Wing Assistant

GTM Sales Associate

Toronto, ON · Remote

Educate prospects who may not have considered remote assistants, virtual assistants, offshore talent, or AI-enabled workforce support before. * Create curiosity with founders, executives, operators ...

Tarion

Legal Assistant (Remote)

Toronto, ON · Remote

CA$53K - CA$79K/yr

Legal Assistant LA 071626 Department: Law Type of Position: Full Time, 4-Month Contract Location ... Law supports other Tarion departments, the CEO and the Board of Directors by providing sound legal ...

Globe Life Insurance

Be Seen First

Remote Customer Sales and Support Representative (Entry-Level)

Toronto, ON · Remote

CA$60K - CA$80K/yr

Remote Customer Sales and Support Representative (Entry-Level) 100% Remote | United States & Canada ... Respond to questions with professionalism and care * Assist with completing applications and ...

next page

Showing results 1-20

All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Toronto, ON

Remote Chat Support Assistant information

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What are Remote Chat Support Assistants?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a Remote Chat Support Assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are popular job titles related to Remote Chat Support Assistant jobs in Toronto, ON? For Remote Chat Support Assistant jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Toronto, ON look for? The top searched job categories for Remote Chat Support Assistant jobs in Toronto, ON are:
Remote Chat Support Assistant jobs near you
Conversational AI Chat Bot Developer, Cognigy

Conversational AI Chat Bot Developer, Cognigy

TTEC Digital

Toronto, ON • Remote

Full-time

Posted 9 days ago

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
What You'll Be Doing
  • Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
  • Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
  • Code and test projects.
  • Deliver high-quality software on time.
  • Attend meetings and training as required.
  • Perform system analysis and project management duties for the successful completion of a project.
  • Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
  • Exercises wide latitude in determining objectives and approaches to engagements.
  • Mitigating and resolving code errors for development and future concepts.
What You'll Bring to the Role
  • 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
  • 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
  • 5+ years JavaScript experience.
  • Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
  • Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
  • Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
  • Team Player and the ability to mentor team members
  • Desire to work in a fast-paced environment.
#LI-DD1

 About Us
TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company, with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

We are also delighted to share that TTEC has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

As part of our commitment to fair and efficient hiring practices, TTEC Digital uses artificial intelligence (AI) tools to help screen applications and match candidates to job requirements. These tools assist our human recruiters but do not make final hiring decisions.
 
#LI-RemoteCanada
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply