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Remote Chat Support Assistant Jobs in Toronto, ON

Cayenta

(Remote) Support Analyst

Markham, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Oakville, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Toronto, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Cayenta

(Remote) Support Analyst

Oakville, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Mississauga, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Cayenta

(Remote) Support Analyst

Guelph, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Markham, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Cayenta

(Remote) Support Analyst

Mississauga, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Cayenta

(Remote) Support Analyst

Toronto, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Guelph, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Mississauga, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Toronto, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Harris

(Remote) Support Analyst

Markham, ON · Remote

As a Support Analyst, you'll investigate complex application issues, collaborate with teammates ... chat based AI assistants, and automation tools, as part of their everyday work while maintaining ...

Veem

Technical Support Specialist

Toronto, ON · Remote

Fully Remote (Canada, EST time zone) Compensation: Salary + Bonus + Health Benefits About Veem Veem ... The Technical Support Specialist will assist with platform, account, payment, and integration ...

Generac

Customer Support Specialist

Toronto, ON · On-site +1

CA$23.07/hr

Fully remote full time positions * Individuals are assigned 5 shifts per week, with 2 consecutive ... and chat. We have a variety of smart home products and services and requests may be fairly ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

... and live chat, with an emphasis on clarity and customer service excellence. Perform remote ... Support and troubleshoot computer networks, including IP addressing, switches, PoE devices, and ...

1Valet

Systems Analyst - Technical Support

Toronto, ON · Remote

... and live chat, with an emphasis on clarity and customer service excellence. Perform remote ... Support and troubleshoot computer networks, including IP addressing, switches, PoE devices, and ...

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All JobsChat Support JobsRemote Chat Support Assistant JobsRemote Chat Support Assistant Jobs in Toronto, ON

Remote Chat Support Assistant information

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are popular job titles related to Remote Chat Support Assistant jobs in Toronto, ON?

For Remote Chat Support Assistant jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Remote Chat Support Assistant jobs in Toronto, ON look for?

The top searched job categories for Remote Chat Support Assistant jobs in Toronto, ON are:

Remote Chat Support Assistant jobs near you

Customer Support Representative

Lone Wolf Technologies

Toronto, ON • On-site, Remote

CA$55K - CA$60K/yr

Full-time

Re-posted 6 hours ago

Job description

We're here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers. We've seen a lot of change over the past 30 years-but we've been here to support real estate from day one.
With the diverse landscape of the real estate industry, we want diverse talent! We want to celebrate each other's individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.
 
Provide technical support and troubleshooting to our Broker customers on Lone Wolf's Back Office product, working email cases with phone and chat support as secondary channels. Advise customers on product functionality, features, and other support-related inquiries, drawing on accounting knowledge where needed. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to providing an exceptional customer experience.
What You'll Do:
  • Support customers through email case work on Lone Wolf's Back Office product, with phone and chat as secondary support channels
  • Log details of all support sessions and customer challenges in the ticketing system
  • Monitor and manage your own case workload and backlog, prioritizing and triaging as needed
  • Work with peers to troubleshoot and resolve issues and share product knowledge
  • Rely on interpersonal skills and product knowledge to diagnose, test, and resolve customer software challenges
  • Efficiently answer customer questions while displaying excellent email and telephone etiquette
  • Work with broker accounts, applying knowledge of Lone Wolf Foundation to support account-level needs
  • Submit Jira tickets for identified bugs or issues and monitor their status through to resolution
  • Facilitate conflict resolution and escalate issues appropriately
  • Recognize opportunities for improving product and customer experience based on the feedback you receive
What You'll Bring:
  • Minimum 2-3 years of experience using or supporting Back Office is a plus
  • 2-3 years of experience in Customer Support preferred
  • Accounting knowledge is ideal
  • Experience with Salesforce, Zendesk, Intercom, or a similar ticketing system preferred
  • Knowledge of Remote Desktop is an asset
  • Chat support experience is a plus
  • Knowledge of Lone Wolf Foundation is a plus
  • Proficient with Microsoft Office Suite or related software
$55,000 - $60,000 a year
Disclaimer:  This Job Description indicates the general nature and level of work expected of the incumbent(s).  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent(s) may be asked to perform other duties in addition to those described above.
Lone Wolf Real Estate Technologies, Inc. is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
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