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Remote Chat Support Assistant Jobs in Edison, NJ

Customer Support Agent - Remote

Hoboken, NJ · Remote

$20.50 - $27.25/hr

... focused Customer Support Agent to provide professional assistance to clients in a remote ... Identify client needs and provide appropriate information and solutions * Assist customers with ...

... focused Customer Support Agent to provide professional assistance to clients in a remote ... Identify client needs and provide appropriate information and solutions * Assist customers with ...

Showing results 21-40

Remote Chat Support Assistant information

See Edison, NJ salary details

$12

$19

$27

How much do remote chat support assistant jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for remote chat support assistant in Edison, NJ is $19.25, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.15 per hour, depending on experience, location, and employer.

What is a remote chat support assistant?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a remote chat support assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.

What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the most commonly searched types of Remote Chat Support jobs in Edison, NJ?

The most popular types of Remote Chat Support jobs in Edison, NJ are:

What are popular job titles related to Remote Chat Support Assistant jobs in Edison, NJ?

For Remote Chat Support Assistant jobs in Edison, NJ, the most frequently searched job titles are:

What cities near Edison, NJ are hiring for Remote Chat Support Assistant jobs?

Cities near Edison, NJ with the most Remote Chat Support Assistant job openings:

Infographic showing various Remote Chat Support Assistant job openings in Edison, NJ as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $40,034 per year, or $19.2 per hour.

Compassionate Licensed Mental Health Therapist for Trauma Recovery

Jersey City, NJ • On-site, Remote

$90K - $100K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago


Job description

Position Overview

Chat and Change Counseling, LLC is actively seeking a dedicated and compassionate Licensed Mental Health Therapist (LCSW, LPC, or LMFT) to join our team on a full-time basis. This remote role offers the opportunity to provide critical mental health care through telehealth services, helping individuals navigate their trauma recovery journey. You will play a pivotal role in facilitating healing and resilience among patients dealing with various trauma-related disorders.

About the Organization

At Chat and Change Counseling, LLC, we are a committed outpatient mental health practice located in Jersey City, New Jersey. Our mission is to create a safe and supportive environment for trauma survivors. Our team specializes in treating conditions such as post-traumatic stress disorder (PTSD), complex trauma, and dissociative disorders. We pride ourselves on using evidence-based practices tailored to meet the unique needs of our patients, ensuring they receive comprehensive and compassionate care.

Work Environment

The role of a Licensed Mental Health Therapist at Chat and Change Counseling is primarily remote, facilitating flexible work arrangements to enhance work-life balance. We employ a robust telehealth infrastructure that allows therapists to effectively engage with clients from the comfort of their own homes. The inclusive and collaborative atmosphere encourages ongoing learning and support among team members, making it an ideal setting for mental health professionals seeking meaningful work.

Key Responsibilities
  • Conduct detailed trauma-informed mental health assessments to evaluate patients' trauma histories and establish appropriate treatment paths.
  • Develop and implement individualized treatment plans that focus on trauma recovery and resilience-building, incorporating specific therapeutic modalities.
  • Utilize evidence-based interventions, including Eye Movement Desensitization and Reprocessing (EMDR) and Trauma-Focused Cognitive-Behavioral Therapy (TF-CBT), to facilitate healing.
  • Facilitate both individual and group therapy sessions aimed at helping patients process trauma, develop coping strategies, and foster emotional healing.
  • Work collaboratively with psychiatrists and interdisciplinary team members to ensure comprehensive care for patients.
  • Provide crisis intervention and support during trauma-related emergencies to assist patients in distress.
  • Educate patients and their families regarding trauma responses, coping mechanisms, and available community resources to empower their recovery process.
  • Maintain meticulous and confidential documentation that adheres to legal and ethical standards, ensuring compliance with all relevant regulations.
  • Participate actively in case consultations, team meetings, and professional development workshops focused on advancing trauma-informed care practices.
  • Stay updated with the latest therapeutic research and methodologies in trauma therapy to enhance clinical effectiveness.
Patient Population / Client Focus

The therapist in this role will primarily work with individuals impacted by trauma, including those suffering from PTSD, complex trauma, and associated dissociative disorders. Our commitment to trauma-informed care ensures that every interaction, assessment, and treatment is grounded in an understanding of the complexities of trauma and its profound effects on mental health.

Qualifications
  • A Master's or Doctoral degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology from an accredited institution.
  • Active and valid licensure as an LCSW, LPC, or LMFT in the state of New Jersey.
  • Strong understanding of trauma-related disorders and knowledge of effective treatment modalities for trauma recovery.
  • Excellent interpersonal and communication skills, demonstrating a compassionate and non-judgmental approach when interacting with patients.
  • Ability to remain calm and composed in high-stress situations, providing a reassuring presence for patients in crisis.
Preferred Experience
  • At least 2 years of post-licensure experience in a mental health setting, particularly in trauma-focused therapies.
  • Familiarity with electronic health record (EHR) systems and proficiency in computer applications relevant to telehealth and clinical documentation.
  • Experience working in a multidisciplinary team environment, contributing to holistic patient care approaches.
Compensation and Benefits

The annual salary for this position ranges from $90,000 to $100,000, based on experience and qualifications. In addition, we offer a comprehensive benefits package that includes:

  • Medical, dental, and vision healthcare benefits.
  • A retirement savings plan with employer-matching contributions to help you secure your future.
  • Generous paid time off (PTO) and holiday pay, allowing for a healthy work-life balance.
  • Professional liability insurance coverage to protect you in your practice.
  • Continuing education opportunities to foster professional development and enhance therapeutic skills.
  • Opportunities for career advancement within our organization, supporting your long-term growth.
  • A supportive and collaborative team environment, encouraging dialogue and shared learning.
Career Growth Opportunities

At Chat and Change Counseling, LLC, we are dedicated to the professional development of our staff. You'll have access to ongoing training, mentorship, and opportunities to specialize in areas of interest within the field of trauma therapy. As our practice grows, so too do the paths for advancement, whether that be through leadership roles or opportunities to innovate therapeutic practices.

Why Join Our Team

If you are passionate about facilitating meaningful change and helping patients on their trauma recovery journey, we invite you to apply for our Licensed Mental Health Therapist position. You'll be joining a team committed to excellence in mental health care, where your contributions will make a real and lasting difference in the lives of individuals seeking healing.

Application Information

To apply for this position, please submit your resume and a cover letter highlighting your relevant experience and passion for trauma-informed care. We look forward to considering you as a valuable addition to our dedicated team at Chat and Change Counseling, LLC.