Senior Systems Engineer
Wilmington, DE · Remote
$101K - $138K/yr
End-user support (Desk Side / Remote Support) * Microsoft 365 administration and security ... device, hybrid models). * Assist with cross-selling where MS creates added value (e.g ...
Senior Systems Engineer
Wilmington, DE · Remote
$101K - $138K/yr
End-user support (Desk Side / Remote Support) * Microsoft 365 administration and security ... device, hybrid models). * Assist with cross-selling where MS creates added value (e.g ...
Case Mgr DSHP LTSS
Dover, DE · On-site +1
... remote or hybrid, you must have access to a reliable high-speed internet connection to support ... Identify, coordinate, and assist members in gaining access to needed LTSS services and other ...
Case Mgr DSHP LTSS
Dover, DE · On-site +1
... remote or hybrid, you must have access to a reliable high-speed internet connection to support ... Identify, coordinate, and assist members in gaining access to needed LTSS services and other ...
Key Responsibilities Assist clients and employees with benefits enrollment and account setup ... support Build strong professional relationships with clients and team members Participate in ...
Posted today
Key Responsibilities Assist clients and employees with benefits enrollment and account setup ... support Build strong professional relationships with clients and team members Participate in ...
Posted today
Key Responsibilities Assist clients and employees with benefits enrollment and account setup ... support Build strong professional relationships with clients and team members Participate in ...
Posted today
Key Responsibilities Assist clients and employees with benefits enrollment and account setup ... support Build strong professional relationships with clients and team members Participate in ...
Posted today
Work From Home - Bilingual Client Services Representative
Bear, DE · Remote
$15 - $18.75/hr
... 100% remote positions Uncapped earning potential Fast-track leadership opportunities *All ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Work From Home - Bilingual Client Services Representative
Bear, DE · Remote
$15 - $18.75/hr
... 100% remote positions Uncapped earning potential Fast-track leadership opportunities *All ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Key Responsibilities Assist clients and employees with benefits enrollment and account setup ... support Build strong professional relationships with clients and team members Participate in ...
Posted today
Key Responsibilities Assist clients and employees with benefits enrollment and account setup ... support Build strong professional relationships with clients and team members Participate in ...
Posted today
Work From Home - Bilingual Client Services Representative
Bear, DE · Remote
$15 - $18.75/hr
... 100% remote positions Uncapped earning potential Opportunity to enter into leadership *All ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Work From Home - Bilingual Client Services Representative
Bear, DE · Remote
$15 - $18.75/hr
... 100% remote positions Uncapped earning potential Opportunity to enter into leadership *All ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Key Responsibilities Assist clients and employees with benefits enrollment and account setup ... support Build strong professional relationships with clients and team members Participate in ...
Posted today
Key Responsibilities Assist clients and employees with benefits enrollment and account setup ... support Build strong professional relationships with clients and team members Participate in ...
Posted today
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager IDD
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager IDD
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager IDD
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager IDD
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
Care Manager II
Dover, DE · Remote
Creates a plan of care to assist members in reducing/resolving problems and or barriers so that ... remote or hybrid, you must have access to a reliable high-speed internet connection to support ...
No income ceiling * Remote work * Clear path to leadership Who This is For * Competitive ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
No income ceiling * Remote work * Clear path to leadership Who This is For * Competitive ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
IP Operations Systems Specialist
Wilmington, DE · On-site +1
$37.36 - $46.70/hr
This role is part of The Hub, Fish's remote-first group of professionals. Hub employees work ... At least 3 years of experience in patent or trademark prosecution support services preferred. * MS ...
IP Operations Systems Specialist
Wilmington, DE · On-site +1
$37.36 - $46.70/hr
This role is part of The Hub, Fish's remote-first group of professionals. Hub employees work ... At least 3 years of experience in patent or trademark prosecution support services preferred. * MS ...
Work From Home - Client Benefits Advisor
Bear, DE · Remote
$55K - $70K/yr
No income ceiling * Remote work * Clear path to leadership Who This is For * Competitive ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Work From Home - Client Benefits Advisor
Bear, DE · Remote
$55K - $70K/yr
No income ceiling * Remote work * Clear path to leadership Who This is For * Competitive ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...
Remote Chat Support Assistant information
What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?
| Aspect | Remote Chat Support Assistant | Remote Customer Service Representative |
|---|---|---|
| Credentials | Basic computer skills, communication skills | Similar credentials, often with additional customer service training |
| Work Environment | Online, from home or remote locations | Online or call center, remote or on-site |
| Industry Usage | Customer support via live chat platforms | Customer support via phone, email, or chat |
| Search & Comparison Intent | Focus on chat-based roles, remote support jobs | Broader customer service roles, including phone support |
The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.
What are the key skills and qualifications needed to thrive as a remote chat support assistant, and why are they important?
To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.
What is a remote chat support assistant?
Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.
How does a remote chat support assistant typically collaborate with other team members while working remotely?
As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Delaware?
The most popular types of Remote Chat Support jobs in Delaware are:
What cities in Delaware are hiring for Remote Chat Support Assistant jobs?
Cities in Delaware with the most Remote Chat Support Assistant job openings:
$101K - $138K/yr
Full-time
Posted 13 days ago
Job description
The Senior Systems Engineer is responsible for the execution of the strategic vision for our MS area. You will help to identify new opportunities that create value for the company and are aligned with our vision.
Job Functions
- Define and continuously improve the service delivery model (SLA design, escalation paths, workflows, documentation standards).
- Manage MS P&L performance, including margins, labor utilization, and recurring revenue targets.
- Partner with leadership to set quarterly goals and operational KPIs.
Service Delivery & Operations
- Ensure consistent, high-quality execution of core MS:
- End-user support (Desk Side / Remote Support)
- Microsoft 365 administration and security
- Endpoint protection / patching / monitoring
- Backup & disaster recovery
- Network management (firewalls, switching, Wi-Fi)
- Implement and maintain MS best practices for ticketing, documentation, change management, and incident response.
- Lead tool standardization across security stack, backup, and remote access.
Customer Success & Account Management
- Serve as escalation point for high-impact incidents and customer issues.
- Conduct onboarding/offboarding for new managed services clients, including discovery and baseline documentation.
- Proactively identify risks, improvement opportunities, and upsell paths aligned to customer outcomes.
Technical Leadership (Hands-On as Needed)
- Provide escalation support when required.
- Guide technical standards for:
- Networking design and implementation
- Microsoft 365
- Security controls (MFA, conditional access, endpoint protection, DNS filtering)
- Backup/DR configurations and testing
- Support project-to-managed handoff for completed cabling/security/AV installs to ensure ongoing service continuity.
Team Leadership & Development
- Lead, coach, and develop MSP staff.
- Create training paths and technical standards so the team can scale effectively.
- Participate in hiring decisions and performance management for MS roles.
Sales Enablement & Growth Support
- Partner with sales and leadership to scope new opportunities and build proposals.
- Support estimating and packaging for managed services bundles (per-user, per-device, hybrid models).
- Assist with cross-selling where MS creates added value (e.g., cybersecurity upgrades network refresh, camera/VMS support, AV monitoring).
Minimum Qualifications
- Experience in a small MSP or small integrator environment (structured cabling, security, AV)
- Familiarity with common MSP tooling (examples): ConnectWise, Autotask, HaloPSA, Datto, NinjaOne, Kaseya, Huntress, SentinelOne, Sophos, Fortinet, Meraki, Ubiquiti
- Knowledge of premise security systems (access control, cameras/VMS) and/or AV support models
- Certifications (preferred): Network+, Security+, Microsoft, Fortinet NSE, Cisco, ITIL, etc.
Knowledge, Skills and Abilities
- 5+ years in IT support / systems / network administration, including managed services experience
- 1+ years leading a team OR demonstrated ownership of service delivery operations
- Strong working knowledge of:
- Microsoft 365
- Business networking (firewalls, switching, VLANs, Wi-Fi)
- Endpoint management, patching, and remote support tools
- Backup/DR concepts and execution
- Cybersecurity fundamentals (MFA, EDR, phishing protection, least privilege)
- Strong customer communication and escalation management skills
- Ability to document processes, improve systems, and drive consistency
Physical Demands
While performing the duties of this position, the Senior Systems Engineer is frequently required to sit for extended periods of time; talk; hear; listen and use hands, arms and fingers. This position also requires the ability to travel for customer meetings and jobsite walk-thru. During site visits, you may be required to wear PPE (safety glasses, hard hats, safety shoes, gloves and hearing protection).
Work Environment
May be exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.