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Remote Chat Support Assistant Jobs in Delaware (NOW HIRING)

Novoco

Assistant General Counsel

Dover, DE · On-site +1

$127K - $171K/yr

... supported, we invite you to explore this exciting opportunity with us. Position Summary The ... Some positions at Novogradac may be open to remote or hybrid work arrangements depending on ...

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Remote Chat Support Assistant information

What is the difference between Remote Chat Support Assistant vs Remote Customer Service Representative?

AspectRemote Chat Support AssistantRemote Customer Service Representative
CredentialsBasic computer skills, communication skillsSimilar credentials, often with additional customer service training
Work EnvironmentOnline, from home or remote locationsOnline or call center, remote or on-site
Industry UsageCustomer support via live chat platformsCustomer support via phone, email, or chat
Search & Comparison IntentFocus on chat-based roles, remote support jobsBroader customer service roles, including phone support

The Remote Chat Support Assistant primarily handles customer inquiries through live chat, focusing on quick, written communication. In contrast, the Remote Customer Service Representative may handle inquiries via chat, phone, or email, often requiring more diverse communication skills. Both roles are remote, require similar credentials, but differ in communication channels and scope of interaction.

What are the key skills and qualifications needed to thrive as a Remote Chat Support Assistant, and why are they important?

To thrive as a Remote Chat Support Assistant, you need excellent written communication, problem-solving abilities, and a basic understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with live chat platforms, CRM systems, and ticketing tools like Zendesk or Freshdesk is typically required. Strong soft skills include patience, active listening, and the ability to multitask efficiently in a fast-paced virtual environment. These skills ensure prompt, accurate, and empathetic support, leading to higher customer satisfaction and effective issue resolution.

What are Remote Chat Support Assistants?

Remote Chat Support Assistants are professionals who provide customer service or technical support through online chat platforms, typically from a work-from-home or remote location. They assist customers by answering questions, resolving issues, and offering guidance using chat tools on websites, apps, or social media. This role requires strong written communication skills, the ability to multitask, and proficiency with digital tools. Remote Chat Support Assistants help businesses deliver efficient, real-time support to customers without needing to speak over the phone.

How does a Remote Chat Support Assistant typically collaborate with other team members while working remotely?

As a Remote Chat Support Assistant, collaboration with your team is often facilitated through digital communication tools such as Slack, Microsoft Teams, or internal ticketing systems. You’ll regularly participate in virtual meetings, share updates on customer issues, and escalate complex cases to supervisors or technical teams when needed. While most of your work is independent, staying connected and communicating clearly with colleagues is crucial for consistent customer service and knowledge sharing. Adapting to various time zones and maintaining proactive communication helps ensure smooth team operations in a remote environment.
What are the most commonly searched types of Remote Chat Support jobs in Delaware? The most popular types of Remote Chat Support jobs in Delaware are:
What are popular job titles related to Remote Chat Support Assistant jobs in Delaware? For Remote Chat Support Assistant jobs in Delaware, the most frequently searched job titles are:
What job categories do people searching Remote Chat Support Assistant jobs in Delaware look for? The top searched job categories for Remote Chat Support Assistant jobs in Delaware are:
What cities in Delaware are hiring for Remote Chat Support Assistant jobs? Cities in Delaware with the most Remote Chat Support Assistant job openings:
Remote Chat Support Assistant jobs near you
Remote Monitoring Center Specialist

Remote Monitoring Center Specialist

ModernControls LLC

New Castle, DE • On-site, Remote

$85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Type
Full-time
Description
ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, Maryland, and New Jersey. With over 200 employees and a fleet of 160 service vehicles, our team installs, maintains, and designs Building Automation and HVAC systems that help facility managers optimize building performance and control operating costs.
The Remote Monitoring Center (RMC) Specialist is responsible for the centralized monitoring, analysis, and support of Building Automation Systems (BAS) across multiple facilities. This role focuses on real-time alarm management, system optimization, and remote programming support using platforms from leading manufacturers such as Johnson Controls and Distech Controls. The ideal candidate will proactively identify system issues, implement programming changes, and contribute to the continuous growth and improvement of the remote monitoring department.
In this role, the RMC Specialist monitors BAS alarms and alerts in real time across multiple client sites, triaging and prioritizing them based on severity, impact, and system criticality. The position requires performing initial diagnostics to determine root causes of system issues, escalating critical alarms to field technicians or facility managers when necessary, and maintaining accurate alarm logs, incident reports, and resolution documentation. The specialist is also responsible for performing remote programming changes, system updates, and tuning across BAS platforms, including modifying control sequences, setpoints, schedules, and logic to optimize overall system performance. Additionally, the role supports commissioning activities by validating system functionality remotely and troubleshooting integration issues between HVAC, lighting, and other building systems.
A key component of the position involves system optimization and analytics, including analyzing system trends, energy usage, and performance data to identify opportunities for energy savings and operational improvements. The RMC Specialist implements continuous commissioning strategies to enhance efficiency and generates performance reports and dashboards for both internal teams and clients. The role also serves as a technical resource, providing remote assistance and guidance to clients, field technicians, and project teams, while clearly communicating system status updates and recommendations.
As part of a growing Remote Monitoring Center, the specialist contributes to the development of standard operating procedures, process improvements, and monitoring strategies. This includes supporting the onboarding and training of new team members and participating in the expansion of service offerings and the overall scaling of the monitoring center.
Requirements
Essential Functions & Responsibilities
Alarm Monitoring & Response
  • Monitor BAS alarms and alerts in real time across multiple client sites.
  • Triage and prioritize alarms based on severity, impact, and system criticality.
  • Perform initial diagnostics and determine root causes of system issues.
  • Escalate critical alarms to field technicians or facility managers as needed.
  • Maintain accurate alarm logs, incident reports, and resolution documentation.

Remote System Programming & Support
  • Perform remote programming changes, updates, and system tuning for BAS platforms.
  • Modify control sequences, setpoints, schedules, and logic to optimize performance.
  • Support commissioning activities and validate system functionality remotely.
  • Troubleshoot integration issues between HVAC, lighting, and other building systems.

System Optimization & Analytics
  • Analyze system trends, energy usage, and performance data.
  • Identify opportunities for energy savings and operational improvements.
  • Implement continuous commissioning strategies to enhance system efficiency.
  • Generate performance reports and dashboards for internal teams and clients.

Customer & Internal Support
  • Serve as a technical resource for clients, field technicians, and project teams.
  • Provide remote assistance and guidance during troubleshooting and maintenance.
  • Communicate system status updates and recommendations clearly and professionally.

Department Growth & Development
  • Assist in developing standard operating procedures (SOPs) for the RMC.
  • Contribute to process improvements, automation tools, and monitoring strategies.
  • Support onboarding and training of new team members.
  • Participate in expanding service offerings and scaling the monitoring center.

Required Qualifications
  • Associate's or Bachelor's degree in Engineering, HVAC, Building Automation, or related field (or equivalent experience).
  • 5+ years of experience with Building Automation Systems.
  • Hands-on experience with Johnson Controls (e.g., Metasys) and/or Distech Controls (e.g., Eclypse, Niagara- based systems).
  • Strong understanding of HVAC systems, controls logic, and networked systems.
  • Experience with BAS programming, graphics, and alarm configuration.
  • Ability to interpret control drawings, sequences of operation, and system schematics.

Preferred Qualifications
  • Experience with Niagara Framework (e.g., N4 certification).
  • Knowledge of BACnet, Modbus, and other communication protocols.
  • Familiarity with energy management and analytics tools.
  • Prior experience in a remote operations or monitoring center environment.

Key Skills & Competencies
  • Strong analytical and troubleshooting skills
  • Attention to detail and situational awareness
  • Effective written and verbal communication
  • Ability to multitask and prioritize in a fast-paced environment
  • Self-motivated with a focus on continuous improvement

Work Environment
  • Remote or hybrid work environment with potential shift coverage (including evenings/weekends if required).
  • Fast-paced, technology-driven operations center.
  • Collaboration with distributed teams across multiple locations.

Benefits
  • 100% Company paid Health insurance
  • 401(k) Safe Harbor retirement plan with company match
  • 3 weeks paid time off
  • Dental & Vision insurance
  • Health savings account with company contribution
  • Employer Paid Life insurance ($50,000)
  • Tuition reimbursement
  • Short & Long Term Disability Insurance

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. We believe that the Service we provide, the Technology we offer and the Craftmanship we stand behind are the pillars that define us.
Salary Description
65,000 to $85,000 per year

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