Remote Chat Representative Jobs in Franklin, WI (NOW HIRING)

Are you passionate about helping people and providing exceptional customer service? We are seeking a Human Resources Services Representative to support employees, leaders, candidates, retirees, and external partners by delivering timely and accurate HR assistance. This role is ideal for someone who enjoys solving problems, working in a fast-paced environment, and serving as a trusted resource for HR-related questions.

This opportunity is available due to both organizational growth and maternity leave coverage, offering the chance to join a collaborative HR team with strong potential for career development.

The HR Services Representative serves as the first point of contact for HR-related inquiries, providing support via phone, chat, and case management systems. This role is responsible for resolving employee questions, processing HR transactions, and ensuring a positive customer experience while maintaining compliance with company policies and procedures.

• Manage phone, chat, and case workloads while meeting service level expectations and response deadlines.
• Provide customer service support and resolve HR-related inquiries for employees, leaders, applicants, retirees, and external contacts.
• Respond to questions related to benefits, payroll, talent acquisition, compensation, talent management, contingent labor, and other HR programs.
• Independently resolve routine inquiries and process HR transactions accurately and efficiently.
• Research and troubleshoot employee issues using policies, procedures, knowledge resources, and HR systems.
• Determine the appropriate course of action and escalate complex situations when necessary.
• Collaborate with HR Centers of Excellence and internal partners to ensure consistent and accurate resolutions.
• Document case activity and maintain accurate records within HR systems.
• Adapt quickly to changing business needs, technology, and process updates.
• Meet established performance metrics, including customer satisfaction, first contact resolution, service level agreements, and productivity goals.

• Bachelor's degree in Human Resources, Business, or a related field, or an equivalent combination of education and experience.
• Minimum of 1 year of Human Resources, Benefits Administration, HR Operations, or related support experience.
• Previous customer service experience with a strong focus on problem resolution.
• Proficiency with Microsoft Office Suite, including Word, Excel, and SharePoint.
• Experience navigating multiple systems and applications simultaneously.

• Full-time
• Monday through Friday
• 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM
• Some flexibility available

• Remote opportunity
• Candidates must reside in Wisconsin or Illinois
• Preference for candidates located within commuting distance for occasional team meetings if needed

• Opportunity to work remotely while supporting a growing HR organization
• Collaborative and supportive team environment
• Exposure to a broad range of HR functions and business operations
• Gain valuable experience across benefits, payroll, talent acquisition, employee relations, and HR systems
• Opportunity to make a meaningful impact on the employee experience

If you're a customer-focused HR professional who enjoys problem-solving and delivering exceptional service, we'd love to hear from you!

This is a Contract position based out of Milwaukee, WI.

The pay range for this position is $19.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Aug 21, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.