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Remote Chat Email Jobs in San Ramon, CA (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

San Jose, CA · On-site +1

$20 - $26.25/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Concord, CA · On-site +1

$18.75 - $24.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

San Francisco, CA · On-site +1

$20 - $26.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Oakland, CA · On-site +1

$19.50 - $25.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Noctrix Health, Inc.

Customer Care Specialist

Pleasanton, CA · On-site +1

$19 - $25/hr

... remote therapy support through phone and video calls, text, email, and chat. Your consultative approach will ensure the smooth and successful use of Nidra therapy. Additionally, you will capture ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in San Ramon, CA

Remote Chat Email information

See San Ramon, CA salary details

$79.9K

$114.8K

$162.6K

How much do remote chat email jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote chat email in San Ramon, CA is $114,825.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,400.00 and $139,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in San Ramon, CA? For Remote Chat Email jobs in San Ramon, CA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in San Ramon, CA look for? The top searched job categories for Remote Chat Email jobs in San Ramon, CA are:
What cities near San Ramon, CA are hiring for Remote Chat Email jobs? Cities near San Ramon, CA with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in San Ramon, CA as of July 2026, with employment types broken down into 2% Locum Tenens, 59% Full Time, 6% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $114,825 per year, or $55.2 per hour.
Salesforce Architect (with Genesys Cloud CX)

Salesforce Architect (with Genesys Cloud CX)

Connect Tech+Talent

Menlo Park, CA • Remote

$81.25 - $100.75/hr

Other

Posted 10 days ago

Job description

Job Description Salesforce Architect (with Genesys Cloud CX) Location: Menlo Park, CA (Remote) Experience: 10+ Years Employment Type: 12 Months Contract Work Authorization: Independent Job Summary: We are seeking an experienced Salesforce Technical Architect with deep expertise in Salesforce Service Cloud, Genesys Cloud CX, and enterprise CRM transformation. The ideal candidate will be responsible for designing scalable Salesforce solutions, integrating Salesforce with Genesys Cloud Contact Center, leading architecture discussions, mentoring development teams, and delivering enterprise-grade customer service platforms. The candidate should possess extensive experience in Salesforce architecture, Apex development, Lightning Web Components, enterprise integrations, DevOps, and contact center modernization initiatives.

Required Qualifications: 10+ years of Salesforce platform experience. 3+ years of Salesforce Architecture experience. Hands-on experience with Genesys Cloud CX or Genesys Engage integrations.

Strong expertise in Salesforce Service Cloud implementations. Experience designing enterprise-scale CRM solutions. Excellent communication and stakeholder management skills.

Bachelors degree in Computer Science, Information Technology, or related field. Key Responsibilities: Salesforce Architecture: Design scalable Salesforce enterprise solutions aligned with business objectives. Define end-to-end application architecture across Sales Cloud, Service Cloud, Experience Cloud, and Financial Services Cloud.

Lead architecture reviews and technical governance. Create High-Level Design (HLD) and Low-Level Design (LLD) documentation. Establish Salesforce development standards and best practices.

Perform architecture reviews, code reviews, and security assessments. Drive enterprise application modernization initiatives. Salesforce Development: Design and develop solutions using Apex, Lightning Web Components (LWC), Visualforce, SOQL, and SOSL.

Develop scalable Batch Apex, Queueable Apex, Future Methods, and Scheduled Jobs. Build reusable Lightning Components and enterprise frameworks. Implement complex business logic using Flows, Approval Processes, Validation Rules, and Platform Events.

Optimize application performance while adhering to Salesforce governor limits. Design secure Salesforce data models and sharing architectures. Genesys Cloud CX Integration: Lead Salesforce integration with Genesys Cloud CX / Genesys Engage.

Design CTI integrations using Salesforce Open CTI. Implement: o Screen Pop o Click-to-Dial o Automatic Call Distribution (ACD) o Skill-Based Routing o Intelligent Call Routing o Agent Presence Synchronization o Call Logging o Interaction History o Call Recording Integration Configure Omni-Channel routing between Salesforce and Genesys. Design omnichannel customer engagement solutions for voice, chat, email, SMS, and messaging channels.

Integrate IVR workflows with Salesforce Service Cloud. Note Any Preferred Certifications: Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Technical Architect (CTA) Salesforce Platform Developer I & II Salesforce Administrator Salesforce Service Cloud Consultant Salesforce Integration Architect MuleSoft Developer or Architect Certification Genesys Cloud CX Certification (Preferred)

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