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Remote Chat Email Jobs in San Rafael, CA (NOW HIRING)

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S ... live chat, phone, email, and virtual conferencing technology. You will be grading student ...

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S ... live chat, phone, email, and virtual conferencing technology. You will be grading student ...

As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S ... live chat, phone, email, and virtual conferencing technology. You will be grading student ...

Showing results 21-23

Remote Chat Email information

See San Rafael, CA salary details

$79.7K

$114.5K

$162.2K

How much do remote chat email jobs pay per year?

As of Aug 9, 2026, the average yearly pay for remote chat email in San Rafael, CA is $114,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $89,200.00 and $139,300.00 per year, depending on experience, location, and employer.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in San Rafael, CA? For Remote Chat Email jobs in San Rafael, CA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in San Rafael, CA look for? The top searched job categories for Remote Chat Email jobs in San Rafael, CA are:
What cities near San Rafael, CA are hiring for Remote Chat Email jobs? Cities near San Rafael, CA with the most Remote Chat Email job openings:
Infographic showing various Remote Chat Email job openings in San Rafael, CA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $114,536 per year, or $55.1 per hour.

Virtual Teacher

Imagine Learning

San Francisco, CA • On-site, Remote

$44K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago


Imagine Learning rating

8.4

Company rating: 8.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

78th of 242 rated software companies


Job description

Description
Position at Imagine Learning
Imagine Learning has a high need for state certified teachers in the following subjects:
  • ID - Electives, World Languages, Core
  • ME: Health, electives
  • FL - Computer Science and Business
  • TN - CTE
  • TX - CTE and Healthcare/Health Sciences
  • MN - World Language
  • CA - Healthcare/Healthcare Science
  • Health Science, Engineering, Criminal Justice, Chinese

***Imagine Learning is accepting applications for year-round Virtual Teachers. Apply today for consideration!* **
Great Purpose. Great People. Great Opportunities.
At Imagine Learning, we Empower Potential - in students, educators, and each other. As the leading provider of digital-first K-12 curriculum solutions, we're committed to igniting learning breakthroughs that spark curiosity, creativity, and confidence. Every day, our team designs innovative tools that help educators personalize instruction and engage students in meaningful ways. We're shaping the future of learning through our Curriculum-Informed AI™ approach - technology that understands instructional context, respects educator judgment, and transforms how teachers personalize learning at scale to unlock each student's potential. Together, we're reimagining what's possible and transforming education .
That same spirit of innovation and purpose drives our team culture. At Imagine Learning, you'll find opportunities for meaningful work, continuous growth, and connection with passionate colleagues who care deeply about making a difference. We celebrate collaboration, embrace change, and believe in lifelong learning - for our students and ourselves.
As a remote-friendly company, Imagine Learning offers flexible work arrangements across the U.S. and internationally. Most of our U.S.-based employees work from home or on a hybrid schedule at one of our office locations in Tempe, AZ (HQ), Austin, TX, Petaluma, CA, Rock Rapids, IA, or Bloomington, MN.
Imagine Your Impact .
As a Virtual Teacher, you will deliver exceptional academic support through our student support model that provides student-centered monitoring, coaching, mentoring, and teaching. Your teaching experience in your specific subject area, along with your proficiency in technology will support your success in this dynamic role. As a Virtual Teacher you are responsible for assisting students academically with concept comprehension synchronously and/or asynchronously via live chat, phone, email, and virtual conferencing technology. You will be grading student assignments and communicating with parents, school administration and clients to ensure student success.
For more information on what it's like to work at Imagine Learning, including our culture, benefits, and products, visit us HERE .
To learn more about a typical applicant journey at Imagine Learning, click HERE .
Position Type: We hire regularly both full-time and part-time Virtual Teachers.
Schedule: Our Virtual Teachers work between the hours of 7 a.m. and 7 p.m. local time Monday through Friday, with the opportunity to work year-round.
Compensation : Base pay is anticipated to be between $ 20.50 and $ 22.00 per hour, or $44,948 and 45,760 annually . Eligible employees may also receive incentive/commission/annual bonus pay based on individual and/or company performance. Compensation may vary based on factors such as, but not limited to, individual skills, experience, training, education/certifications, geographic location, internal equity, and local market conditions.
Location : In this US-based position your location will be remo te.
Benefits: I magine Learning provides a comprehensive benefits program to eligible employees, including:
Imagine Learning provides a comprehensive benefits program to eligible employees, including
  • 401k plan with a company match
  • Paid holidays
  • Paid sick leave
  • Access to on-demand mental health resources
  • Employee and social media referral bonuses
  • A wide variety of professional development programs
  • Work from home opportunities that foster work/life balance

Full-time and partial full-time employees may also be eligible for:
  • Multiple health, dental, and vision plans, including medical plans with zero employee premiums
  • 16 paid holidays, which include 2 floating holidays and a winter shutdown from Christmas Eve through New Year's Day
  • Paid Time Off
  • Comprehensive maternity and fertility/family building benefits
  • Paid bonding leave when a new child joins your family
  • Life and short and long-term disability insurance
  • Pre-tax savings plans
  • Paid volunteer time off
  • Tuition reimbursement

Envision Your Experience .
In this role you'll have the opportunity to:
  • Provide academic guidance and support for students enrolled in online courses.
  • Orient students to their coursework, clearly communicating virtual course participation requirements and enforcing academic integrity guidelines.
  • Augment course content in the form of remediation, modification, and enrichment by choosing and implementing appropriate learning strategies.
  • Prepare for and facilitate synchronous instructional sessions delivered in an online learning platform.
  • Conduct 1 to1 tutoring sessions through web conferencing and virtual white board technologies.
  • Successfully implement accommodations and modifications as required by individual education plans.
  • Successfully complete required department onboarding training.
  • Contribute professional expertise to curriculum support and professional learning communities.
  • Communicate with parents, school administrators, and associated partnering clients as needed.
  • Maintain active educator licenses, clearances, and required credentials.
  • Respond to instructional leadership in a timely manner.
  • Maintain a high degree of professionalism in all interactions.
  • Other duties, as assigned.

Share Your Expertise .
Experience, education, and qualifications essential for success in this role, include:
  • You must have access to a computer, high-speed internet, and phone connection.
  • Teacher certification is a firm requirement.
  • At least 3 years of experience as a teacher.
  • Willingness and ability to obtain additional certifications, upon request
  • Willingness and ability to obtain a fingerprint clearance card within the first two weeks of employment.
  • Technically proficient in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to learn new technology and online systems quickly.
  • Strong interpersonal, communication, and relationship building skills, with the ability to engage and influence a positive outcome.
  • Self-motivated, conscientious, and internally driven to achieve excellence.
  • Detail oriented, with excellent organization and documentation skills.
  • Student focused, with the ability to empower learning across a diverse population.
  • Exceptional time management and organizational skills, with the ability to manage and meet deadlines for multiple simultaneous projects.

At Imagine Learning, we believe our work is strongest when people feel respected, supported, and encouraged to contribute their unique perspectives. We strive to create a welcoming workplace where employees can learn from one another, grow together, and build educational experiences that reflect the world of our learners.
Imagine Learning is an Equal Opportunity Employer committed to providing equal employment and advancement opportunities to qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, sex (including pregnancy, childbirth, lactation, or related medical conditions), gender identity or expression, transgender status (including whether or not you are transitioning or have transitioned), sexual orientation, marital status, religion (including religion dress and grooming practices), age 40 and over, physical or mental disability, medical condition, genetic information (including results of genetic testing and characteristics), veteran and/or military status, or service in the military, and any other basis or status protected under applicable federal, state, or local laws.
To all recruitment agencies: Imagine Learning does not accept agency resumes. Please do not submit candidates for consideration via our online application system, to Imagine Learning employees, or to any other organization location. Imagine Learning is not responsible for any fees related to unsolicited resumes.

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About Imagine Learning

Sourced by ZipRecruiter

At Imagine Learning we ignite learning breakthroughs. It drives everything we do. We innovate together to support educators in creating those special moments when students experience the joy of learning at its best.

Industry

E-learning

Company size

1,001 - 5,000 Employees

Headquarters location

Scottsdale, AZ, US

Year founded

2004