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Remote Chat Email Jobs in Reston, VA (NOW HIRING)

Addison Group

Member Care Associate

Washington, DC · Remote

$20 - $24/hr

Remote, local to DC, Maryland, Virginia market Assignment Type: Contract (Through October) Pay: $20 ... Respond to member inquiries through phone, email, and live chat in a timely and professional manner ...

ASCENSUS

Call Center Representative

Washington, DC · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... They are responsible for providing high quality service to all callers using phone, email or chat.

System One

Partner Success Analyst

Mclean, VA · Remote

Remote (99% remote but need someone in the DC Metro in case meeting in person is needed) US ... Identifying and resolving end-user issues or support needs via email, phone, chat, or on-site.

System One

Partner Success Analyst

Mclean, VA · Remote

Remote (99% remote but need someone in the DC Metro in case meeting in person is needed) US ... Identifying and resolving end-user issues or support needs via email, phone, chat, or on-site.

Retail Technology Group Inc

Field Service Technician

MD · Remote

$45K - $55K/yr

... not offer remote or work-from-home options. As a Field Service Technician, you are part of the ... Communicate using text, email, video chat, Microsoft Teams * Driving record must meet company ...

Bond Vet

Veterinarian - Bethesda, MD

Bethesda, MD · On-site +1

$145K - $180K/yr

We have a highly-skilled remote team of nurses to lend support with client needs, triaging cases ... Just looking to chat? Let's grab a coffee or hop on the phone. Email our Team at recruiting@bondvet ...

Boldyn Networks

Call Center Lead

Washington, DC · On-site +1

$16 - $18/hr

This job is remote and open to anyone living in the United States. What you'll be doing: * You take ... Previous experience providing phone, chat, and email troubleshooting support. * Do you know these ...

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Showing results 21-40

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Reston, VA

Remote Chat Email information

See Reston, VA salary details

$74.4K

$106.9K

$151.4K

How much do remote chat email jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote chat email in Reston, VA is $106,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $83,200.00 and $130,000.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Reston, VA?

For Remote Chat Email jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Reston, VA look for?

The top searched job categories for Remote Chat Email jobs in Reston, VA are:

What cities near Reston, VA are hiring for Remote Chat Email jobs?

Cities near Reston, VA with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Reston, VA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $106,896 per year, or $51.4 per hour.

Client Experience Coordinator (Remote)

Arlington, VA • Remote

Nexora Talent
See more jobs at Nexora Talentexternal

$21 - $28.25/hr

Part-time

Re-posted 29 days ago

Job description

We are looking for a proactive and customer-focused Client Experience Coordinator to join our team. This role is responsible for supporting clients throughout their experience by ensuring smooth communication, efficient coordination, and high-quality service delivery.

Key Responsibilities:

  • Serve as the main point of contact for client inquiries and support

  • Coordinate and manage client requests from start to completion

  • Provide timely responses via phone, email, and chat

  • Monitor client satisfaction and identify opportunities to improve the overall experience

Requirements:

  • Strong communication and problem-solving skills

  • Excellent organizational and multitasking abilities

  • Ability to work independently and manage priorities effectively

  • Basic computer skills (CRM systems, email, scheduling tools)

  • Previous experience in customer service, coordination, or client support is preferred

What We Offer:

  • Flexible work environment

  • Training and ongoing support

  • Opportunities for growth and advancement

  • Performance-based compensation

If you are passionate about delivering outstanding client experiences and enjoy working in a fast-paced, service-oriented environment, we encourage you to apply.

Apply