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Remote Chat Email Jobs in Renton, WA (NOW HIRING)

ThinkReservations

Customer Support Representative

Seattle, WA · Remote

$16.50 - $22.25/hr

Support our clients via telephone, email, and online chat, to assist clients with queries, concerns ... Remote first working environment * Company Medical Insurance We cover 100% of the employee only ...

Cecelia Health

Telehealth Registered Dietitian

Seattle, WA · On-site +1

$42 - $47/hr

... phone, video, chat, text, and email. * Provide medication management and support for comorbidities related to obesity under the supervision of assigned physicians. * Engage in remote patient ...

Stripe

Technical Solutions Engineer

Seattle, WA · On-site +1

... including email, ticketing software, internal issue trackers, community platforms (like ... This role is remote but requires candidates to be located in the Mountain or Pacific time zones.

Stripe

Technical Solutions Engineer

Seattle, WA · On-site +1

... including email, ticketing software, internal issue trackers, community platforms (like ... This role is remote but requires candidates to be located in the Mountain or Pacific time zones.

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Showing results 21-25

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Renton, WA

Remote Chat Email information

See Renton, WA salary details

$80.4K

$115.6K

$163.7K

How much do remote chat email jobs pay per year?

As of Sep 13, 2026, the average yearly pay for remote chat email in Renton, WA is $115,575.00, according to ZipRecruiter salary data. Most workers in this role earn between $90,000.00 and $140,600.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Renton, WA?

For Remote Chat Email jobs in Renton, WA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Renton, WA look for?

The top searched job categories for Remote Chat Email jobs in Renton, WA are:

What cities near Renton, WA are hiring for Remote Chat Email jobs?

Cities near Renton, WA with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Renton, WA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $115,575 per year, or $55.6 per hour.

Customer Support Representative

Seattle, WA • Remote

ThinkReservations
Traveler Accommodation • 11 - 50 employees
Learn more about ThinkReservationsexternal

$16.50 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Position Customer Support Representative

FLSA Classification: Hourly, Non-Exempt

Reports to: Director, Customer Success

Schedule: Monday - Friday during regular business hours in your timezone

States Eligible for Hire: AK, AR, CO, DE, FL, ME, MA, MI, MN, NY, OH, OK, PA, SC, TX, UT, VA, WA

Who We Are:

ThinkReservations is one of the leading hospitality technology platforms in the United States. With more than 2,000 businesses using our property management system, channel manager, booking engine, website design and digital marketing services, we are focused on bringing innovative tools and functionality that will allow our customers to pursue growth and deliver exceptional guest experiences. At ThinkReservations, we work together every day to be the top of mind choice in our industry as the all-in-one solution for our customers.

Job Overview:

We’re looking for a Customer Support Representative to join our fully-remote team. This is the ideal role for an exceptional communicator who excels at improving a situation, can consistently keep a calm presence, and is fiercely passionate about going the extra mile to make customers’ lives better.

Job Responsibilities:
  • Support our clients via telephone, email, and online chat, to assist clients with queries, concerns, feedback, and issues in a warm, courteous, and professional manner.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Identify and employ the most efficient way to resolve concerns within set SLAs.
  • Ensure that appropriate changes are made to resolve customers' problems.
  • Deescalate challenging situations and interactions to defuse situations to best help the client find a resolution or the best path forward.
  • Set and maintain appropriate expectations and provide a consistent experience for clients that align with our support and services offered.
  • Ensure customer satisfaction with our products, services, support, and facilitate consistent positive interactions with our clients and partners.
  • Prioritize urgent and timesensitive issues and collaborate with internal teams to resolve the situation to the client’s satisfaction within set SLAs.
  • Assist clients with connecting integrations offered through our product.
  • Assist clients with connecting 3rd party systems to our Channel Manager.
  • Troubleshoot and help find resolutions with issues related to our products, services, and integrations.
  • Stay updated and knowledgeable on our products and services.
  • Manage administrative components of client accounts such as, but not limited to, updating client records and recording accurate and detailed notes.
  • Maintain favorable metrics in handling tickets, calls, and customer satisfaction.
    • Preferred Qualifications:
  • 1+ year of experience with customer support or customer success, preferably in a B2B environment
  • 1+ years of experience working with lodging property management software is preferred
  • Strong listening and reading comprehension skills as well as the ability to relay information effectively in both oral and written form.
  • A penchant for empathy, patience, and service with a customer focused mindset.
  • Demonstrated experience solving complex problems through troubleshooting and appropriate decision making.
  • Exceptional time management skills with the ability to manage your own schedule to prioritize effectively and deliver results.
  • Ability to adapt to changing situations and client needs and maintain composure and professionalism during customer interactions.
  • Experience with Customer Support Software, Project Management Software, Multimedia Conferencing Software, and Office Productivity Software a plus. Knowledge and handson experience with SalesForce a plus.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Professional proficiency in English written and oral communication is a must.
  • An area in your home with limited distractions that can act as a home office.
  • Able to work oncall shifts
    • What ThinkReservations Can Offer You:
  • Remote first working environment
  • Company Medical Insurance We cover 100% of the employee only premium on the base plan!
  • Dental, Vision, Short Term Disability, and Life Insurance available at a group rate
  • 15 days PTO which increases throughout your tenure!
  • Paid Sick Time that is accrued per biweekly pay period
  • 8 Paid Company Holidays
  • Bereavement, Voting and Parental Leave
  • Access to 401K Company Plan
  • Equipment stipend to help you set up your home office!
  • A company provided computer with any associated technical equipment such as keyboard, mouse, external monitor, etc.

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