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Remote Chat Email Jobs in Reading, MA (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Boston, MA · On-site +1

$18.50 - $24.50/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

FocusKPI Inc.

Junior AI/ML Engineer (Remote)

Boston, MA · Remote

Connect chat interfaces to SQL/enterprise databases and internal APIs * Build and integrate machine ... Please be aware of fraudulent emails regarding job postings, job offers and fake checks. FocusKPI ...

Nexora Talent

Client Experience Coordinator (Remote)

Boston, MA · Remote

$19.75 - $26.50/hr

Provide timely responses via phone, email, and chat * Monitor client satisfaction and identify opportunities to improve the overall experience Requirements: * Strong communication and problem-solving ...

Vault Roofing

Inside Sales Specialist

Boston, MA · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Framingham, MA · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Framingham, MA · On-site +1

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

Vault Roofing

Inside Sales Specialist

Lowell, MA · Remote

$40K - $200K/yr

... email, text, and live chat, primarily following up on previous estimates, existing inquiries, and homeowners who may need additional support before moving forward. This is a remote position ...

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Showing results 1-20

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Reading, MA

Remote Chat Email information

See Reading, MA salary details

$75.4K

$108.4K

$153.5K

How much do remote chat email jobs pay per year?

As of Jul 27, 2026, the average yearly pay for remote chat email in Reading, MA is $108,420.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,400.00 and $131,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Reading, MA? For Remote Chat Email jobs in Reading, MA, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Reading, MA look for? The top searched job categories for Remote Chat Email jobs in Reading, MA are:
What cities near Reading, MA are hiring for Remote Chat Email jobs? Cities near Reading, MA with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Reading, MA as of July 2026, with employment types broken down into 2% Locum Tenens, 58% Full Time, 7% Part Time, and 33% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $108,420 per year, or $52.1 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Boston, MA • Remote

$17.50 - $23.75/hr

Part-time

Posted 29 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply