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Remote Chat Email Jobs in Powder Springs, GA (NOW HIRING)

OnPay

Onboarding Coordinator

Atlanta, GA · Remote

$28.84 - $31.25/hr

Engage with internal teams and clients through phone, chat, and email * Collaborate across ... Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta ...

Aprio

Senior Associate, Compliance as a Service

Atlanta, GA · On-site +1

$80K - $132K/yr

Communicate effectively in email, chat, meetings, and other professional settings. Never forget to ... remote and hybrid options What's in it for you: - Working with an industry leader : Be part of a ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Powder Springs, GA

Remote Chat Email information

See Powder Springs, GA salary details

$67.7K

$97.3K

$137.8K

How much do remote chat email jobs pay per year?

As of Aug 20, 2026, the average yearly pay for remote chat email in Powder Springs, GA is $97,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,800.00 and $118,400.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Powder Springs, GA?

For Remote Chat Email jobs in Powder Springs, GA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Powder Springs, GA look for?

The top searched job categories for Remote Chat Email jobs in Powder Springs, GA are:

What cities near Powder Springs, GA are hiring for Remote Chat Email jobs?

Cities near Powder Springs, GA with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Powder Springs, GA as of June 2026, with employment types broken down into 84% Full Time, 8% Part Time, and 8% Contract. Highlights an 8% In-person, and 92% Remote job distribution, with an average salary of $97,296 per year, or $46.8 per hour.

Client Experience Specialist (East Coast)

OnPay

Atlanta, GA • Remote

$24 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta, offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company!

Learn more at OnPay.com

We’re on a mission to combine excellent customer service with payroll expertise and superb technology — and we are scaling fast as we’ve just raised $100 million in growth funding led by Carrick Capital Partners.

The Role

The Client Experience team is responsible for helping our clients identify and resolve issues in a simple and transparent way. We fully understand that our client’s success is what makes us great. By doing business in this way, we deliver an exceptional experience, resulting in saved time and money for our clients.

What You’ll Do

  • Provide Tier 1 customer support

  • Learn and navigate OnPay systems in order to respond to client issues

  • Provide our clients with support regarding the resolution of issues via the online portal, phone, and chat

  • Effectively troubleshoot problems and identify solutions for clients as well as internal teams

  • Respond to client inquiries promptly and professionally

  • Ensure that documentation of client issues and resolution are comprehensive and professional

  • Ask relevant questions to define the root cause of a problem and generate solutions

What You Bring

  • 1-2 years of customer service experience

  • Excellent customer service skills

  • Respond promptly and professionally to customer inquiries

  • Must be coachable and willing to learn

  • Ability to manage multiple tasks simultaneously

  • Desires to make a meaningful impact at a fast-growing, exciting company

  • Superior interpersonal skills with the ability to work with various types of clients

  • Self-starter, sense of urgency

  • Detail-oriented and very organized

  • Great listener while showing attentiveness, flexibility, patience, and empathy

  • Excellent written and verbal communication

  • Previous experience in the Payroll Industry or related

  • College experience (degree strongly preferred)

  • Excellent written and verbal communication

  • Xero and QuickBooks knowledge a plus

Why OnPay?

  • Momentum that matters: We’re backed by over $100MM in new funding and scaling rapidly.

  • Market-leading product: OnPay consistently ranks among the highest-rated payroll solutions, earning top marks for usability, customer satisfaction, and support.

  • Remote flexibility: Work from anywhere in the U.S., or join our collaborative HQ team in Atlanta’s Ponce City Market if you reside in the Atlanta metro area.

  • Competitive compensation: Base salary + bonus + stock options = real upside for high performers.

  • Comprehensive benefits: 4 weeks PTO + paid holidays, Medical/Dental/Vision, Short- & Long-Term Disability, Life Insurance, Fertility Benefits, Parental Leave, and a 401(k) with company match.

  • Growth culture: Join a team with deep employee benefits experience, payroll expertise, market momentum, and a genuine commitment to helping employees grow their careers.

  • Client-first ethos: OnPay is built on a culture of transparency and service — from our transparent pricing to our commitment to making small business simpler.

Location & Compensation

  • Remote (U.S.) | Atlanta HQ Optional

  • Compensation includes a pay range of $24-$25 per hour. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above.

Recruiting Fraud Alert:

To all candidates: your personal information and online safety are top of mind for us. At OnPay, recruiters only direct candidates to apply through our official career page at careers.onpay.com

Recruiters will never request payments or ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from OnPay, please email careers@onpay.com

OnPay is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. We want candidates from multiple backgrounds and lifestyles to create a broader set of perspectives. We make all employment decisions without regard to gender, sexual orientation, gender identity, race, color, religion, age, pregnancy, national origin, veteran status, disability, or any other classification protected by applicable laws.