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Remote Chat Email Jobs in Novi, MI (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Detroit, MI · On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Warren, MI · On-site +1

$16 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Sterling Heights, MI · On-site +1

$15.75 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

Telecom, Inc.

Be Seen First

Remote Residential Internet & Voice Sales Representative

Detroit, MI · Remote

$17/hr

  • Medical

  • Dental

  • Vision

Telecom, Inc. is seeking a motivated, personable, and sales-driven Remote Residential Internet ... We deliver both inbound and outbound solutions--via telephone, email, chat, SMS, and more--staffed ...

Float Health

Intake Specialist

Dearborn, MI · On-site +1

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

ASCENSUS

Bilingual Call Center Representative

Detroit, MI · Remote

$19/hr

  • Retirement

These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ... They are responsible for providing high quality service to all callers using phone, email or chat.

Float Health

Intake Specialist

Detroit, MI · On-site +1

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Float Health

Intake Specialist

Detroit, MI · Remote

$17.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Float Health

Intake Specialist

Dearborn, MI · Remote

$16.25 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

Wing Assistant

Field & Events Marketer

Detroit, MI · Remote

$60K - $80K/yr

Work with marketing on email outreach, landing pages, paid promotion, and social to drive booth ... You can rally a team, brief executives, and chat up prospects on a show floor with equal ease.

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Showing results 1-20

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Novi, MI

Remote Chat Email information

See Novi, MI salary details

$67.1K

$96.4K

$136.5K

How much do remote chat email jobs pay per year?

As of Aug 17, 2026, the average yearly pay for remote chat email in Novi, MI is $96,399.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $117,300.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Novi, MI?

For Remote Chat Email jobs in Novi, MI, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Novi, MI look for?

The top searched job categories for Remote Chat Email jobs in Novi, MI are:

What cities near Novi, MI are hiring for Remote Chat Email jobs?

Cities near Novi, MI with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Novi, MI as of July 2026, with employment types broken down into 2% Locum Tenens, 58% Full Time, 8% Part Time, and 32% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $96,399 per year, or $46.3 per hour.

Contact Center Representative

University of Michigan Credit Union

Ann Arbor, MI • Remote

$17.25 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

University Of Michigan Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Are you looking for an exciting new opportunity? Here at UMCU we are passionate about our team members’ growth, success and contribution to our amazing company culture. Consider joining the University of Michigan Credit Union (UMCU) a pillar of the local community for 70 years.
The Contact Center Representative is responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs. Interacts with members and provides information related to all UMCU products and services through a variety of remote delivery channels i.e. video conferencing, online banking, chat, email, etc. Proactively resolves concerns and listens to member concerns in a helpful and patient manner. Effectively evaluates any risk to the member or UMCU when providing services. Provides technical support to members utilizing remote service delivery channels.
What's in it for you?
  • UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplace
  • Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
  • Paid time off including personal time, sick, vacation and even give back time to volunteer in the community!
  • Be part of a fast growing organization that gives back to the community it serves.
What you'll be doing in this role:
  • Places a high priority on serving the member and provides efficient and enthusiastic service during each member interaction
  • Evaluates member’s needs and articulates the features and benefits of products and services and provide the member with available options
  • Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services
  • Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions
  • Understands how to use remote access and is able to access a members’ computer and provide assistance or diagnose a problem
  • Provides guidance, support and assistance to team members that need assistance dealing with unique member service situations
  • Strong probing, communication, analytical, problem-solving, and decision making skills to effectively uncover and resolve complex member issues
  • Demonstrates an understanding of teamwork in actions and support activities
  • Documents member communications in the system
  • Communicates with other departments to enhance member service
  • Demonstrates an understanding of balancing risk in providing member service
  • Helps to resolve and prevent fraudulent activity and account take over
  • Demonstrates responsibility for security of member information
  • Contributes to improvement of credit union processes and procedures
  • Assists with training of team members
  • Assists other branch locations and departments as needed
  • Maintains knowledge of laws and regulations affecting financial institutions policies and procedures
  • Volunteers in various activities sponsored by UMCU within the University of Michigan and Ann Arbor communities
  • Maintains knowledge of and follows all credit union policies and procedures regarding BSA, OFAC, U.S. Patriot Act, Anti-Money Laundering, S.A.F.E Act, CFPB regulations and Customer Identification Program
  • Other duties as assigned
What you'll need in this role:
  • Associate's degree or equivalent; or 2 or more years of experience in customer service , or equivalent, is preferred
  • Strong verbal and written communication skills
  • Proficient in Microsoft Office – Word, Excel, PowerPoint and Outlook
  • Strong technical skills
  • Must be a team player and possess a high energy “can do” attitude
PHYSICAL DEMANDS/WORK ENVIRONMENT
  • The environment is typical of an office atmosphere. The noise level in the environment is usually moderate
  • It is the team member’s responsibility to ensure they have a suitable, designated work area available if working remotely
  • While performing the duties of this job, the team member is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The team member is required to stand, walk, and reach with hands and arms. The team member must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision

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