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Remote Chat Email Jobs in Derry, NH (NOW HIRING)

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Remote Chat Email information

See Derry, NH salary details

$72.1K

$103.6K

$146.8K

How much do remote chat email jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote chat email in Derry, NH is $103,644.00, according to ZipRecruiter salary data. Most workers in this role earn between $80,700.00 and $126,100.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Derry, NH?

For Remote Chat Email jobs in Derry, NH, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Derry, NH look for?

The top searched job categories for Remote Chat Email jobs in Derry, NH are:

What cities near Derry, NH are hiring for Remote Chat Email jobs?

Cities near Derry, NH with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Derry, NH as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $103,644 per year, or $49.8 per hour.

Technical Systems Analyst - 26-10634

Compu-Vision - IT

Lowell, MA • Remote

Full-time, Contractor

Posted 4 days ago

Job description

Technical Systems Analyst

Location: Boston, MA
Duration: 12 months

Position Overview

We are seeking an experienced Technical Systems Analyst to provide Tier 2 IT application support for both custom-built and commercial off-the-shelf (COTS)/SaaS applications. The analyst will be responsible for troubleshooting technical issues, resolving escalated incidents and service requests, supporting application administration, and providing high-quality customer service.

The ideal candidate will have strong technical troubleshooting skills, experience supporting file-transfer systems such as MoveIT/SFTP, and the ability to analyze application issues, identify trends, and recommend improvements.

Key ResponsibilitiesApplication Support
  • Provide timely resolution for escalated service tickets and technical incidents.
  • Deliver high-quality technical support to end users through phone, chat, email, and other communication channels.
  • Troubleshoot application, network, and technical issues using available tools and technologies.
  • Utilize remote-access tools, SCCM, and other enterprise support tools as required.
  • Support both internally developed and COTS/SaaS applications.
  • Manage and maintain application-related ticket queues while meeting established SLAs.
  • Provide timely status updates to end users and stakeholders.
  • Document end-user interactions, troubleshooting steps, findings, and resolutions.
  • Escalate complex incidents to appropriate technical teams when necessary.
  • Maintain application documentation and ensure documentation meets established standards.
Application Monitoring & Process Improvement
  • Monitor applications and respond to system availability and service-degradation alerts.
  • Assist with administration and improvement of application performance monitoring solutions.
  • Analyze incident and service-ticket data to identify recurring issues and trends.
  • Recommend and implement process improvements and alternative technical solutions.
  • Evaluate existing applications and software against business and user requirements.
  • Analyze, design, recommend, and implement system changes as appropriate.
  • Support application administration and ongoing operational improvements.
File Transfer & Integration Support
  • Manage and support MoveIT or equivalent SFTP/file-transfer platforms.
  • Configure and troubleshoot automated file-transfer processes.
  • Investigate failed, delayed, or incomplete file transfers.
  • Monitor file-transfer workflows and resolve connectivity or configuration issues.
  • Coordinate with application and infrastructure teams to resolve integration-related problems.
ITSM & Change Management
  • Utilize ITSM tools to review incidents, service requests, and change-management activities.
  • Assist in assessing the potential impact and scope of system outages.
  • Participate in change-management processes and technical reviews.
  • Maintain accurate records of incidents, changes, resolutions, and application configurations.
Security & Compliance
  • Follow established security protocols and organizational standards.
  • Ensure application support activities comply with applicable security and operational requirements.
  • Protect system and user information while performing troubleshooting and administrative activities.
  • Adhere to established quality, security, and operational processes.
Required Qualifications
  • Minimum 3–5 years of relevant experience supporting or developing applications.
  • At least 3 years of full-time experience in application support or development in a relevant technology environment.
  • Hands-on experience managing MoveIT or an equivalent SFTP/file-transfer platform.
  • Experience configuring and troubleshooting automated file transfers.
  • Advanced troubleshooting skills across applications, networks, and technical environments.
  • Strong ability to analyze complex technical problems and identify appropriate solutions.
  • Excellent verbal, written, interpersonal, and technical documentation skills.
  • Strong customer-service orientation.
  • Ability to work effectively with end users, technical teams, and business stakeholders.
  • Ability to collaborate effectively while also working independently.
  • Strong attention to detail and ability to manage changing priorities.
  • Ability to reprioritize tasks based on business and operational needs.
  • Ability to provide 24x7 on-call support when scheduled.
Desired Qualifications
  • Experience with ITSM platforms, such as ServiceNow.
  • Experience with application monitoring, alerting, and performance-management tools.
  • Strong understanding of object-oriented design and development.
  • Experience supporting traditional monolithic applications.
  • Experience with distributed and microservices-based architectures.
  • Familiarity with AWS.
  • Familiarity with Amazon EKS and cloud-based application environments.
  • Understanding of Lambda and serverless concepts.
  • Knowledge of enterprise IT operations and application support practices.
  • Understanding of the Software Development Life Cycle (SDLC).
  • Experience working with incident, problem, change, and release-management processes.
  • Strong aptitude for learning new technologies.
  • Demonstrated interest in process improvement and operational efficiency.
Technical Skills
  • Application Support & Troubleshooting
  • Tier 2 IT Support
  • MoveIT / SFTP
  • Automated File Transfers
  • Incident & Request Management
  • ITSM / ServiceNow
  • SCCM
  • Remote Support Tools
  • Application Monitoring
  • Performance Monitoring
  • Network Troubleshooting
  • AWS
  • Amazon EKS
  • Serverless / Lambda
  • Microservices
  • Distributed Applications
  • Object-Oriented Development
  • SDLC
  • Change Management
  • Technical Documentation
Key Attributes
  • Excellent customer-service skills
  • Strong analytical and troubleshooting abilities
  • Clear and professional communication
  • Strong documentation skills
  • Team-oriented and collaborative
  • Ability to work independently
  • High level of professionalism
  • Strong attention to detail
  • Adaptable and willing to learn new technologies
  • Proactive approach to identifying and resolving recurring issues
  • Ability to work effectively in a fast-paced IT operations environment