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Remote Chat Email Jobs in Decatur, GA (NOW HIRING)

Flock

Senior Device Validation Engineer

Atlanta, GA · Remote

$150K - $190K/yr

This isn't a remote position; you will be on-site at our Atlanta area facilities to lead physical ... Your recruiter will discuss this in depth with you during our first chat. Why Flock Every community ...

LoadUp

Inside Sales Representative

Alpharetta, GA · On-site +1

Using phone, email, chat, and text, you'll build relationships, answer questions, and ensure each ... Shift 1: Sat-Wed 7:30 AM-4:30 PM (In-office weekdays, remote WFH weekends) * Shift 2: Tue-Sat 11:00 ...

Float Health

Intake Specialist

Atlanta, GA · On-site +1

$48K - $50K/yr

... in a remote role, strong teammate connections are more important than ever. * You have a strong ... Respond to Inbound phone calls, emails, chat, and SMS as well as initiating outbound * Work cross ...

ASCENSUS

Call Center Representative

Atlanta, GA · Remote

$19/hr

These positions are 100% fully remote**** Video Interview Process: As part of our Call Center ... They are responsible for providing high quality service to all callers using phone, email or chat.

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Showing results 21-40

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Decatur, GA

Remote Chat Email information

See Decatur, GA salary details

$69.8K

$100.3K

$142.1K

How much do remote chat email jobs pay per year?

As of Sep 7, 2026, the average yearly pay for remote chat email in Decatur, GA is $100,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,100.00 and $122,000.00 per year, depending on experience, location, and employer.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are popular job titles related to Remote Chat Email jobs in Decatur, GA?

For Remote Chat Email jobs in Decatur, GA, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Decatur, GA look for?

The top searched job categories for Remote Chat Email jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Remote Chat Email jobs?

Cities near Decatur, GA with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Decatur, GA as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $100,318 per year, or $48.2 per hour.

Healthcare Support Advocate

XO Health Inc.

Alpharetta, GA • Remote

$55K - $75K/yr

Full-time

Medical

Posted 20 days ago

Key responsibilities

  • Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.

  • Provide accurate information regarding benefits, eligibility, coverage, claims, prior authorization, billing, and provider portal support.

  • Collaborate with internal teams and third-party vendors to resolve complex cases and improve service delivery.

Job description

XO Health Healthcare Support Advocate

About the job

XO Health believes healthcare is fixable. Become a part of the community changing the face of the industry. XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone-from those who receive care, to those who deliver it, to those who pay for it. We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.

About the Role:

Remote- USA -Virtual Contact Center

The Healthcare Support Advocate is a key member of XO Health’s operations team, supporting both member and provider servicesthrough our virtual contact center. This role serves as a primary point of contact for members and providers through an omni-channel environment (phone, email, chat).

This position requires a strong service-first mindset, high attention to detail, and the ability to move seamlessly between real-time support and behind-the-scenes operational work. The Healthcare Support Advocate partners cross-functionally with internal teams and third-party vendors to ensure members and providers receive timely, compliant, and high-quality support across the operations.

Key Responsibilities:

Member & Provider Advocacy

  • Handle inbound and outbound member and provider inquiries via phone, email, and chat with professionalism and empathy.
  • Initiate member outreach to provide information and assistance regarding benefits.
  • Provide accurate information regarding benefits, eligibility, and coverage; claims status and adjudication details; prior authorization requirements and submissions; billing and reimbursement policy questions; and provider portal navigation and support.
  • Resolve inquiries, complaints, grievances, and escalations promptly while ensuring complete documentation and proper routing when needed.
  • Conduct follow-up outreach to ensure resolution, satisfaction, and continuity of care or claim outcomes.
  • Build trust with members and providers through early, frequent, and personalized engagement.

Cross-Functional Collaboration & Continuous Improvement

  • Collaborate with Claims Operations, Network Operations, and Account Management teams to resolve complex cases and improve service delivery.
  • Identify recurring issues, system gaps, or process inefficiencies and provide feedback to leadership.

Performance & Compliance Expectations

  • Meet performance goals in areas such as efficiency and productivity, quality and accuracy, customer satisfaction, compliance, follow-up completion, and attendance.
  • Maintain confidentiality and compliance with HIPAA, ERISA, and XO Health policies.

 Experience Required:

The qualified candidate must have:

  • 3–5 years of experience in a healthcare payer, TPA, or health insurance environment, with a blend of contact center/member-provider support.
  • Strong knowledge of health insurance concepts, benefits and eligibility, medical terminology, and claims lifecycle management.
  • Strong English language verbal and written communication skills, with an empathetic, solution-oriented approach.
  • High attention to detail, sound judgment, and strong analytical problem-solving skills.
  • Ability to multitask in a fast-paced, digital-first environment while maintaining accuracy and professionalism.
  • Proficiency in Microsoft Office Suite and customer service and/or claims processing systems.

Preferred Skills:

  • Associate or bachelor’s degree in healthcare administration, business, or a related field.
  • Familiarity with Availity Essentials, payer portals, and EDI standards.
  • Familiarity with Genesys, Service Now, and other CRM tools
  • Familiarity with Facility, Physician, Ancillary, and Behavioral Health, claim types.
  • Spanish language proficiency (written and verbal) is a plus.

Additional Details:

  • Must be able to support contact center hours of 8:00am – 5:30pm ET.
  • Must be able to participate in a rotating on-call schedule for urgent member and provider support needs.