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Remote Chat Email Jobs in Angier, NC (NOW HIRING)

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Maintain a high standard of customer communication across chat, email, and live troubleshooting ...

HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Maintain a high standard of customer communication across chat, email, and live troubleshooting ...

ForgeFit

Remote Customer Service Specialist

Raleigh, NC · On-site +1

$16.50 - $21.75/hr

Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

New

TEKsystems

Remote ISP Support Technician

Raleigh, NC · Remote

$15.50/hr

Respond to and resolve a high volume of IT support requests via phone, email, or chat, including ... Fully remote candidates will also be considered. Job Type & Location This is a Contract to Hire ...

New

Pendo

Lead, Center of Excellence

Raleigh, NC · On-site +1

We bring together in-app and email engagement, Product Operations, and growth strategy to ensure ... This role is based in Raleigh, NC or US remote, and follows Pendo's hybrid model: in-office 3 days ...

All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Angier, NC

Remote Chat Email information

See Angier, NC salary details

$49.7K

$71.4K

$101.1K

How much do remote chat email jobs pay per year?

As of Jul 31, 2026, the average yearly pay for remote chat email in Angier, NC is $71,396.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,600.00 and $86,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Remote Chat Email Support Specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What are remote chat and email jobs?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What are the key skills and qualifications needed to thrive as a Remote Chat Email Support Specialist, and why are they important?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.
What are popular job titles related to Remote Chat Email jobs in Angier, NC? For Remote Chat Email jobs in Angier, NC, the most frequently searched job titles are:
What job categories do people searching Remote Chat Email jobs in Angier, NC look for? The top searched job categories for Remote Chat Email jobs in Angier, NC are:
What cities near Angier, NC are hiring for Remote Chat Email jobs? Cities near Angier, NC with the most Remote Chat Email job openings:
Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Angier, NC as of July 2026, with employment types broken down into 2% Locum Tenens, 58% Full Time, 7% Part Time, and 33% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $71,396 per year, or $34.3 per hour.

Customer Support Manager

HirexHire

Raleigh, NC • Remote

Full-time

Re-posted 12 days ago

Job description

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people\'s goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Raleigh, NC HQ (Remote)

Industry: Government Technology (SaaS)

Company Size: 50+

What They Do: Our client offers an end-to-end operating system for public agencies to communicate, listen, and make informed decisions. As an all-in-one engagement and communications platform, their mission is to connect government agencies with the communities they serve and facilitate equitable participation and representative data.

Contact HirexHire for more client information

THE ROLE

Our client is seeking a Customer Support Manager to lead and scale their Technical Support function within a fast-paced SaaS environment. This role combines team leadership, operational ownership, and hands-on technical support, serving as the primary escalation point for complex customer issues while partnering closely with Product and Engineering to improve workflows, support operations, and overall customer experience.

WHAT YOU WILL DO

  • Lead the day-to-day operations of the Technical Support team, including coaching, prioritization, and performance management.

  • Own support KPIs and drive improvements across response times, resolution quality, operational efficiency, and customer satisfaction.

  • Serve as the primary escalation point for complex technical issues involving integrations, workflows, configurations, and date-related troubleshooting.

  • Partner closely with Product and Engineering teams to prioritize issues and resolve customer-impacting problems.

  • Manage and optimize support operations within Intercom or similar support platforms, including reporting, automation, and AI-powered initiatives. 

  • Analyze support trends and operational data to identify process improvements and scalable support practices.

  • Maintain a high standard of customer communication across chat, email, and live troubleshooting sessions.

  • Help scale the support organization and customer support model to support enterprise and high-touch customer environments.

  • Operate effectively in a hands-on player/coach environment while balancing leadership responsibilities with direct customer support involvement.

WHAT YOU WILL NEED

  • 5+ years experience in Technical Support, Customer Support, or related SaaS support environments.

  • Prior experience managing or leading customer support teams within a high-growth SaaS environment.

  • Strong understanding of support operations, ticket management workflows, and KPI ownership.

  • Experience troubleshooting complex technical issues involving integrations, workflows, configurations, or data-related scenarios.

  • Proven ability to collaborate effectively with Product and Engineering teams on escalations and issue resolution.

  • Hands-on experience with Intercom or similar support and ticketing platforms.

  • Familiarity with AI-powered customer support tools and automation workflows.

  • Strong analytical, organizational, and problem-solving skills in fast-paced environments.

  • Excellent communication skills with the ability to engage technical and non-technical stakeholders.

  • Calm, customer-focused, and solutions-oriented approach during high-priority situations.

  • Experience supporting enterprise or high-touch customer environments is preferred.

  • GovTech or adjacent industry experience is a plus, but not required.


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