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Remote Chat Email Jobs in Kentucky (NOW HIRING)

Omnisend

Excellent communication skills via chat, phone, video conference, email and comfortable to use ... Remote work possibilities * Unlimited access to psychotherapy * A workstation budget * Personalized ...

Indiana Wesleyan University

Academic Advisor

Louisville, KY · On-site +1

$40K - $49K/yr

... Remote) Categories: Academic Advising/Academic Support Job Title: Academic Advisor Reporting ... email, video conferencing, instant chat, classroom visits, blogs, and other means * Problem-solve ...

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All JobsChat Email JobsRemote Chat Email JobsRemote Chat Email Jobs in Kentucky

Remote Chat Email information

What are common challenges faced by remote chat email support specialists, and how can they be managed?

Remote Chat Email Support Specialists often face challenges such as managing high volumes of inquiries, maintaining clear and empathetic communication without face-to-face interaction, and adapting to various customer personalities and issues. Staying organized with ticketing systems, using templates for common queries, and actively participating in team meetings can help manage workload and improve response quality. Continuous learning about company products and regular feedback sessions with the team also contribute to personal growth and better customer support.

What is a remote chat email job?

Remote chat and email jobs are customer service or support positions that allow employees to assist customers via online chat platforms or through email communication, all while working from home or any remote location. These roles typically involve responding to customer inquiries, resolving issues, providing product information, and ensuring customer satisfaction without the need for phone calls. They are popular among individuals seeking flexible work arrangements and those who prefer written communication over verbal interaction.

What is the difference between Remote Chat Email vs Remote Customer Support?

AspectRemote Chat EmailRemote Customer Support
Primary RoleHandling customer inquiries via chat and emailAssisting customers through various channels including phone, chat, and email
Required SkillsExcellent written communication, problem-solving, tech-savvyStrong communication, multitasking, technical knowledge
Work EnvironmentRemote, digital platforms, flexible hoursRemote or hybrid, customer service platforms, flexible hours
Common CertificationsNone mandatory, but customer service or communication courses helpfulCustomer service certifications beneficial

Remote Chat Email roles focus primarily on written communication via chat and email, often requiring quick responses and technical proficiency. Remote Customer Support roles may include a broader range of communication channels, including phone support, and often demand more diverse technical knowledge. Both roles are remote-friendly and industry-standard, but Remote Chat Email positions are more specialized in written digital communication.

What skills and qualifications are needed to thrive as a remote chat email support specialist?

To thrive as a Remote Chat Email Support Specialist, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer support platforms like Zendesk, Freshdesk, or Salesforce, and basic computer proficiency are typically required. Patience, problem-solving abilities, and a customer-centric attitude help you stand out in this role. These skills ensure efficient, accurate, and empathetic customer support, which is vital for maintaining customer satisfaction and loyalty in a remote environment.

What are popular job titles related to Remote Chat Email jobs in Kentucky?

For Remote Chat Email jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Remote Chat Email jobs in Kentucky look for?

The top searched job categories for Remote Chat Email jobs in Kentucky are:

What cities in Kentucky are hiring for Remote Chat Email jobs?

Cities in Kentucky with the most Remote Chat Email job openings:

Remote Chat Email jobs near you
Infographic showing various Remote Chat Email job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Account Expert (South America)

Omnisend

Remote

Full-time

Posted 18 days ago

Job description

Working at Omnisend is... kind of boring. Not the soul-crushing kind of boring - more like the "no drama, no chaos, just smart people doing great work" kind. The kind that lets you focus on what matters, without pointless meetings, micromanagement, or bureaucracy. We're data-driven. We test, we iterate, we improve. Gut feelings don't drive decisions - insights do. We trust each other. We're transparent, give real feedback, and actually listen. No egos, no hand-holding - just a team of experienced professionals moving fast, adapting easily, and delivering impact. Omnisend is customer-funded and customer-driven. Our work is rooted in solving real problems that help ecommerce brands grow. No empty promises - we bring in results. And yes, we have fun. But the grown-up kind - workations, team gatherings, the occasional party. No forced fun, no awkward icebreakers. Just genuine moments with a team that actually enjoys working together.
 
About the role:
The Account Expert role at Omnisend is a crucial part of our customer and partner success. We highly believe in the importance of customer-centricity and are looking for individuals with a great positive attitude and ability to work well with merchants and partners alike. This position is perfect for client-oriented and goal-driven individuals who are passionate about ecommerce and marketing, have a problem-solving mindset and strong technical and interpersonal skills. This role requires the ability to work across organizational stakeholders and a research-based mindset.
What you'll do @Omnisend:
  • Be passionate about customer success and establish themselves as a trusted advisor for Omnisend's top tier customers
  • Proactively develop strategies with our merchants to help increase revenue through digital marketing strategies for their managed accounts
  • Onboard new clients, so they are set up for success. This may include assistance with migrating contacts, guiding them through a warmup process and helping them set up their first campaigns and automations across channels
  • Be proactive with strategic advice and guidance on a weekly, bi-monthly or monthly cadence and respond to client questions in a timely manner
  • Provide best practices to ensure clients are achieving their business goals
  • Regularly review customer dashboards, address any open issues and ensure consistent messaging and appropriate escalation
  • Keep merchants up to date on product releases and new features
  • Contribute feedback to Product/Engineering on platform improvements to enhance customer engagement
  • Conduct QBRs, establish quarterly goals for customers and help achieve them
  • Document troubleshooting and problem resolution steps
We expect that you'll bring:
  • 1-2 years of customer success-related experience
  • An understanding of what the main digital marketing metrics are and what is driving their trends (opens, clicks, conversions)
  • A proven track record of creative problem-solving for customers
  • Fluency in English language
  • Experience and comfort discussing business and sales topics with clients during renewal or cancellation conversations
  • Excellent communication skills via chat, phone, video conference, email and comfortable to use Wechat as communication tool
  • Strong time management skills and clear sense of ownership and independent working ability
  • An understanding of (either some or all): Slack, Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and Omnisend or other e-commerce and marketing platforms
  • Experience in e-commerce, SaaS, project management -or- marketing, and advising customers on marketing strategy is a plus!
What we offer in return:
  • Gross salary starting from 1200 EUR/month based on experience + commission depending on individual results 
  • An unlimited learning budget for self-improvement complying with the best interest of Omnisend
  • Working methods and best practices inspired by the best tech companies in Silicon Valley
  • Senior colleagues that enable us to have a high-performing, productive environment where your growth will accelerate
  • Private health insurance
  • Remote work possibilities
  • Unlimited access to psychotherapy
  • A workstation budget
  • Personalized work anniversary gifts (house cleaning, spas, international flights & more that you choose depending on the year)
  • Attractive workations and team-led team-building events
Omnisend is an email and SMS marketing platform built for ecommerce brands. With one-click integration to major ecommerce platforms, intuitive automation, and powerful email templates, we make sophisticated marketing effortless - no learning curve required.
 
Award-winning 24/7/365 customer support? Check. A platform trusted by growing brands and seasoned pros alike? Absolutely. The idea that "great marketing needs to be expensive"? Our 150,000+ customers prove that wrong every day.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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