Remote Case Management Assistant Jobs in Washington, DC

Summary
The Office of Resolution Management (ORM) is committed to delivering timely and high-quality Equal Employment Opportunity (EEO) complaint processing services, preventing unlawful employment discrimination, and championing equal opportunity for all Department of Veterans Affairs (VA) employees, former employees, applicants for employment, and the Veterans who served our nation.
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Duties
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Duties and responsibilities include but are not limited to:

• Lead national informal EEO counseling and case management operations, ensuring timely, compliant processing.
• Manage and mentor a multidisciplinary team of EEO and administrative professionals by setting performance standards, fostering professional development, and cultivating a highly collaborative, high-performing team environment.
• Partner collaboratively with executive leadership and external stakeholders to integrate equal opportunity directly into VA's overall corporate strategic planning and organizational priorities.
• Develop strategic program goals and monitor progress toward organizational objectives.
• Prepare briefing materials based upon the informal EEO program performance for leadership.
• Interpret federal EEO laws, regulations, and case precedent to guide program decisions and policies.
• Manage stakeholder communication with EEOC, OEDCA, OGC, ORM leadership, and field operations.
• Conducts onsite visits to agency facilities for the purpose of compliance to establish program policies and to respond to situations that have the potential to become volatile.
• Maintains appropriate oversight over budgetary expenditures and obligations to ensure compliance with Federal and organizational policy.
• Determines and coordinates projects and defines their interdependencies as it relates to developing a Model EEO Program.
• Conducts agency analyses of EEO cases in which discrimination was found, recommending policy changes or other appropriate corrective actions ensuring that an analysis is conducted to develop preventive strategies and improve the VA working environment.
• Prepare and deliver training on informal EEO processes, responsibilities, and best practices.

Work Schedule: Full-time, Monday through Friday; Tour of Duty flexible between 6:30 a.m. and 6 p.m.
Telework: Available, per agency policy.
Virtual: This is not a virtual position.
Position Description/PD#: PD00057A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Permanent Change of Station (PCS): Not Authorized
Requirements
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Conditions of employment

• You must be a U.S. Citizen to apply for this job
• To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
• Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/24/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-15 position you must have served 52 weeks at the GS-14. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.
You may qualify based on your experience as described below:
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-14 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:

• Leading EEO counseling and case management operations at a national or enterprise level, including developing strategic goals and evaluating program performance metrics.
• Interpreting and applying EEO laws, regulations, Executive Orders, and case law to guide program policies, decisions, and recommendations.
• Conducting analyses of counseling data, compliance assessments, and systemic issues to recommend corrective actions or program improvements.
• Reviewing, analyzing, or coordinating settlement agreements, compliance reports, or policy issuances to ensure alignment with legal and agency requirements.
• Developing organizational policies and serving as a senior advisor to management on complex EEO and compliance matters.
• Developing strategic initiatives to promote agency equal opportunity goals.
• Supervising a team of EEO professionals responsible for EEO case processing and management.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list series and grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: Regular and recurring work involves sitting at a desk, standing at conferences and meetings, or riding in an automobile, airplane, or other public transportation. Work may require some overnight travel away from the normal duty station. Physical demands may also include bending, stooping, standing, lifting, and pushing of files, equipment, and supplies.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
The Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the following qualifications:

• Performed enterprise-level informal EEO program work such as leading counseling and case management operations, analyzing program data, interpreting EEO laws and case precedent, completing onsite compliance assessments, and preparing briefing materials on program performance.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
Education
There is no educational substitution at this grade level.
Additional information
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration (HRA) at The Fair Chance Act.
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here:
https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.