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Chief Operating Officer (COO) – Remote (USA)

Location: Remote, United States
Employment Type: Full-Time
Department: Executive Leadership
Reports To: Chief Executive Officer (CEO)

About the Role

We are seeking a strategic, execution-focused Chief Operating Officer (COO) to lead company-wide operations and drive organizational excellence across a fast-growing business. As a key member of the executive leadership team, the COO will partner closely with the CEO to translate business strategy into operational execution, optimize cross-functional performance, and scale processes that support sustainable growth.

The ideal candidate is an experienced operations executive with a proven track record of leading high-performing teams, improving operational efficiency, implementing scalable systems, and driving measurable business outcomes in a remote-first environment.

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Key ResponsibilitiesOperational Leadership

• Develop and execute operational strategies aligned with the company's long-term vision and business objectives.
• Oversee daily business operations across multiple departments to ensure efficiency, quality, and performance.
• Establish scalable operational frameworks, policies, and governance to support rapid organizational growth.
• Drive operational excellence initiatives that improve productivity, profitability, and customer satisfaction.
• Lead company-wide strategic planning and execution in partnership with executive leadership.

Business Operations

• Optimize cross-functional collaboration between Operations, Product, Engineering, Sales, Marketing, Customer Success, HR, and Finance.
• Identify operational bottlenecks and implement process improvements using data-driven methodologies.
• Define and monitor key operational KPIs, dashboards, and performance metrics.
• Ensure projects are delivered on time, within scope, and aligned with business priorities.
• Drive continuous improvement initiatives across all operational functions.

Strategy & Execution

• Translate executive strategy into actionable operational plans.
• Lead organizational scaling initiatives, process automation, and digital transformation programs.
• Evaluate new business opportunities, partnerships, and operational investments.
• Support mergers, acquisitions, and post-acquisition integration efforts when applicable.
• Partner with the CEO on organizational planning and executive decision-making.

Financial & Resource Management

• Collaborate with the CFO on budgeting, forecasting, and operational planning.
• Optimize resource allocation and operational spending while maintaining service quality.
• Improve operational efficiency and cost management across departments.
• Monitor operational risks and develop mitigation strategies.

Leadership & People Management

• Build, mentor, and develop high-performing leadership teams.
• Foster a culture of accountability, collaboration, innovation, and continuous improvement.
• Lead organizational change management initiatives.
• Promote employee engagement, leadership development, and operational excellence.
• Establish performance management frameworks and succession planning strategies.

Technology & Process Optimization

• Champion operational technology initiatives and enterprise system improvements.
• Leverage automation, analytics, and AI-driven solutions to improve operational performance.
• Ensure operational processes remain scalable, secure, and compliant.
• Partner with engineering and product teams to improve internal platforms and workflows.

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Required Qualifications

• 20+ years of progressive leadership experience in operations, business management, or executive leadership.
• 10+ years leading multi-functional teams in a Director, VP, or COO capacity.
• Proven experience scaling operations within a technology, SaaS, healthcare, fintech, e-commerce, or high-growth organization.
• Strong expertise in business operations, strategic planning, and organizational development.
• Experience leading remote and distributed teams.
• Exceptional analytical, decision-making, and problem-solving skills.
• Strong executive communication and stakeholder management abilities.
• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• MBA or advanced business degree preferred.

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Preferred Qualifications

• Experience leading global or multi-regional operations.
• Strong background in operational transformation and business process optimization.
• Experience implementing enterprise technology platforms and workflow automation.
• Familiarity with Lean, Six Sigma, Agile, or Operational Excellence methodologies.
• Experience supporting mergers, acquisitions, and organizational integration.
• Proven ability to build high-performing executive leadership teams.

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Technical Skills

• Business Systems: ERP, CRM, HRIS, Enterprise Operations Platforms
• Project Management: Jira, Asana, Monday.com, Smartsheet, Microsoft Project
• Business Intelligence: Power BI, Tableau, Looker, SQL
• Cloud Platforms: AWS, Microsoft Azure, Google Cloud
• Automation: Zapier, Power Automate, UiPath, RPA
• Productivity: Microsoft 365, Google Workspace, Slack, Zoom
• Data & Analytics: Excel (Advanced), SQL, KPI Dashboards, Performance Reporting
• AI & Process Automation: Generative AI, Workflow Automation, AI Productivity Tools

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 Why Join Us

• Fully Remote within the United States
• Competitive executive compensation package
• Annual performance bonus
• Equity/Stock Options (where applicable)
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Flexible PTO and paid holidays
• Executive leadership development opportunities