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Remote Call Centers Jobs (NOW HIRING)

Brandcoven

Call Center Representative

Atlanta, GA · Remote

$15.50 - $19.25/hr

Remote Call Center Representative Job Title: Customer Service Representative (Remote) Company: BrandCoven Location: Remote (Work from Home) Job Type: Full-time/Part time Brandcoven is a leading ...

MCI Military Recruitment

$14/hr

... call center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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How much do remote call centers jobs pay per hour?

As of May 29, 2026, the average hourly pay for remote call centers in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

How much does Amazon pay for remote customer service?

Amazon's remote customer service representatives typically earn between $15 and $20 per hour, depending on experience and location. The role often requires strong communication skills and the ability to work flexible hours, with some positions offering additional benefits or performance incentives.

What is the difference between Remote Call Centers vs Remote Customer Service Representatives?

AspectRemote Call CentersRemote Customer Service Representatives
CredentialsTypically require basic customer service skills, sometimes training or certificationsRequire similar skills, often with additional product or service knowledge
Work EnvironmentOperate in a centralized or distributed call center setup, often with team monitoringWork remotely from home, handling individual customer interactions
Employer & Industry UsageUsed by large companies for high-volume customer supportEmployed across various industries for direct customer interaction
Search & Comparison IntentOften compared for call handling volume and team managementCompared for personalized customer interaction and remote work flexibility

Remote Call Centers and Remote Customer Service Representatives both involve customer support roles, but call centers typically handle high-volume calls in a team setting, while customer service reps work individually from home. Understanding these differences helps job seekers find roles that match their skills and preferences.

Infographic showing various Remote Call Centers job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, and 21% Part Time. Highlights an 100% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.
Remote Call Center Representative

Remote Call Center Representative

MCI Military Recruitment

Fort Leonard Wood, MO • Remote

$14/hr

Full-time

Posted 8 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years of age or older
  • High school diploma or equivalent
  • Excellent organizational, written, and oral communication skills
  • The ability to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating system
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow-up on customer issues
  • An aptitude for conflict resolution, problem solving and negotiation
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused and self-manage
  • Strong team orientation and customer focus
  • The ability to thrive in a fast-paced environment where change and ambiguity prevalent
  • Excellent interpersonal skills and the ability to build relationships with your team and customers