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Remote Call Center Jobs in Reading, MA (NOW HIRING)

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

... Customer support, Call center Top Skills Details Customer service Additional Skills ... remote position. Application Deadline This position is anticipated to close on Aug 19, 2026. About ...

TEKsystems

Customer Service Representative

Boston, MA · Remote

$17.50/hr

... Customer support, Call center Top Skills Details Customer service Additional Skills ... remote position. Application Deadline This position is anticipated to close on Aug 15, 2026. About ...

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How much do remote call center jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote call center in Reading, MA is $18.90, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $20.29 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are popular job titles related to Remote Call Center jobs in Reading, MA? For Remote Call Center jobs in Reading, MA, the most frequently searched job titles are:
What job categories do people searching Remote Call Center jobs in Reading, MA look for? The top searched job categories for Remote Call Center jobs in Reading, MA are:
What cities near Reading, MA are hiring for Remote Call Center jobs? Cities near Reading, MA with the most Remote Call Center job openings:
Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Reading, MA as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,313 per year, or $18.9 per hour.

Junior Account Executive - AI Sales (BOS)

Quantanite

Boston, MA • Remote

Other

Re-posted yesterday

Job description

Salary:

Junior Account Executive - AI Sales


Location:Remote USA
Please note: Applicants must have valid right to work in the USA. Occasional travel to client sites may be required.

About Us

Quantanite is an AI-first technology and transformation company dedicated to helping enterprises modernize customer operations, decision intelligence, and revenue execution. We leverage a combination of proprietary AI platforms, automation infrastructure, and human expertise within our ecosystem, which includes intelligent operational platforms, AI-enabled workflow solutions, and digital transformation services designed to help organizations scale efficiently and make faster, smarter decisions.

We are moving beyond traditional outsourcing models to build integrated, AI-powered operating environments that enhance customer experience, operational performance, and commercial growth. Our core strategy is an AI-native commercial and operational model where technology, automation, and human capability work together. Operating at the intersection of AI, data, and operational transformation, our teams collaborate closely with enterprise clients to identify inefficiencies, unlock scalable growth opportunities, and implement technology-enabled solutions that deliver measurable business impact.

Position Overview

The role is designed to mature into a full Account Executive within the first 6 months focused on closing $200k+ opportunities.

We are seeking a commercially mature professional who can confidently engage enterprise organizations around AI-driven operational transformation, intelligent automation, and next-generation customer engagement solutions.

Quantanite is looking for a candidate who can run a full sales cycle out of the gate. This is a high-performance role requiring disciplined outbound execution where you will handle initial calls, qualification, and deep dives into the product and customer needs. You will own the process of creating commercially meaningful opportunities and building relationships with senior stakeholders to ensure deals have a high win probability. The ideal candidate understands modern SaaS and AI GTM motions and can connect operational pain points to measurable business outcomes through technology-led solutions.


Key Responsibilities

  • Execute structured outbound campaigns using multi-touch and multi-modal GTM cadences across phone, email, LinkedIn, and approved sales acceleration platforms.
  • Run the entire pre-sales cycle (cold call, qualification, initial deep dive) and then remain on the call to learn the technology and how to close opportunities.
  • Engage prospects in commercially meaningful conversations that uncover the why behind the why and identify whether a real, valuable, and winnable opportunity exists.
  • Confidently articulate Quantanites value proposition, including how our blend of AI, technology, operational expertise, and human capability can help clients solve strategic business challenges.
  • Secure early access to appropriate senior stakeholders and economic buyers to improve opportunity quality, deal momentum, and probability of win.


Qualifications

Essential

  • 35 years experience in SaaS, AI, consulting, technology-led BPO, CX, call centre solutions, or a related B2B sales environment.
  • Proven experience in outbound pre-sales, opportunity creation, and early-stage deal progression using formal Go-To-Market frameworks.
  • Demonstrated experience carrying a sales or pipeline quota for at least 12 years, ideally at a level of $1.2M or greater.
  • Hands-on experience using sales acceleration tools such as Orum, Clay, Lemlist, Unify, or similar platforms.
  • Ability to identify genuine business pain, understand commercial value, and distinguish real opportunities from low-probability pipeline.
  • Strong verbal and written communication skills, with the ability to engage senior stakeholders and economic buyers professionally.

Preferred

  • Experience in a tech-led BPO, call centre, CX, AI-enabled operations, or consulting environment.
  • Formal sales training, with a strong preference for Miller Heiman methodology.
  • Experience selling into industries such as eCommerce, Travel & Hospitality, Utilities, Healthcare.


Why Join Quantanite

  • Move into an Account Executive role within 6 months.
  • High dollar value contracts (1-5M+) are realistic within this space, and commensurate increases in commissions associated with those larger deal sizes.
  • Gain access to selling to emerging AI GTM strategies, enterprise transformation initiatives, and technology-led consulting environments.
  • Join a high-performance culture focused on innovation, execution, curiosity, and measurable impact.


Quantanite is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.