Remote Call Center Jobs in Maple Grove, MN (NOW HIRING)

Salary: $46,800.00 - $66,036.08 Annually
Location : Hennepin County
Job Type: Full-time
Remote Employment: Flexible/Hybrid
Job Number: 26HH804KC020
Department: Hennepin Health
Division: HH Customer Service NP
Opening Date: 08/06/2026
Closing Date: 8/10/2026 11:59 PM Central
Description
Hennepin Health is looking for aMember Services Representative to provide customer service in a call center setting. Candidates with call center customer service experience in a Health Maintenance Organization (HMO), managed care, or other health insurance-related setting are encouraged to apply.
Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit .
Find us here at upcoming career fairs!
Location and hours:
This position is hybrid and will be performed both on-site at the Health Services Building, 525 Portland Avenue South, Minneapolis, MN 55415, and remote as job duties require. Work hours will be Monday through Friday, 8 a.m. - 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
About the position type:
This is a full-time benefit earning position.
This position is internally classified as an HH Service Representative.
To view the job classification specification, click
In this position, you will:

• Relay information to Hennepin Health members about health plan policies and procedures.
• Respond to member inquiries regarding their benefits, claim inquiries, and balance due statements from providers.
• Access the provider network, medical authorization requirements, and review the navigation and scheduling of transportation services for our health plan members.

Need to have:

• Six months or more of experience in a Health Maintenance Organization (HMO) or managed care setting, providing customer service within a call center environment, and/or enrollment services experience.

Nice to have:

• Two or more years of experience using call center telephone systems.
• Experience:
  • Working with Medical Assistance, Minnesota Care, and Special Needs Basic Care products and their respective benefit set.
  • Navigating within the health care systems.
  • Performing data entry.
  • Using medical billing/coding systems such as Health Care Financing Administration Common Procedure Coding System or International Classification of Diseases (ICD-9).
• Knowledge of:
  • A managed care organization.
  • Health plan requirements and industry best practices, mandates, statutes, and regulations.
  • Data privacy practices and regulations; ability to maintain confidentiality.
• Ability to:
  • Multi-task, including the ability to understand multiple product lines of business and multiple levels of benefit within each product.
  • Navigate and type on a computer while on the phone.
  • Navigate multiple system applications.
  • Demonstrate time management skills.
• Demonstrate the ability to show patience, compassion, and empathy; the ability to listen to the member's needs, problem solve, and ensure their needs have been met.
• Strong interpersonal and verbal communication skills including telephone etiquette.
• Basic level of research and analytical skills.
• Good organization and planning skills.

About the department:
Hennepin Health provides health care coverage to Hennepin County residents who are enrolled in a Minnesota Health Care Program. Hennepin Health is a nonprofit, state-certified health maintenance organization that contracts with the Minnesota Department of Human Services. We envision being a leader in partnering with our members and communities to improve health, by integrating health care and service to enhance the health and well being of our members and the community.
About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.
Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at (login as Guest).
Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.
Your future. Made here.
This posting may be used to fill current and future vacancies.
Watch this video for application best practices and tips.
This position will have access to systems or other documentation that contains HIPAA data.
Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a background check.
If you have any questions, please contact:
Kristin Checco
Why work here?
Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed - not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't - including:

• Meaningful work
• Public service
• Competitive pay
• Work-life balance
• Generous benefits
• Opportunities to grow
• Commitment to your success

By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents.
Visit our benefits page to learn more: bridge.hennepin.us/eligibility.
If you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) Information about the impact of job changes on benefits can be found
01
This position is hybrid and will be performed both on-site at the Health Services Building, 525 Portland Avenue South, Minneapolis, MN 55415, and remote as job duties require. Work hours will be Monday through Friday, 8 a.m. - 4:30 p.m. While this position is designated as hybrid, based on current requirements hires must reside in or relocate to Minnesota or Wisconsin. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.
Are you willing and able to meet this requirement?

• Yes
• No

02
How many full-time equivalent months of experience do you have in a Health Maintenance Organization (HMO)or managed care setting, providing customer service within a call center environment and/or enrollment services?

• I do not have this experience
• Less than 6 months
• 6 months or more

03
Briefly describe your experience in a Health Maintenance Organization (HMO) or managed care setting, providing customer service within a call center environment and/or enrollment services, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.
04
How many full-time equivalent years of experience do you have using call center telephone systems?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more, but less than 4 years
• 4 years or more

05
Briefly describe your full-time equivalent years of experience using call center telephone systems, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.
06
Do you have experience working with Medical Assistance, Minnesota Care, and Special Needs Basic Care products and their respective benefit set?

• Yes
• No

07
Briefly describe your experience working with Medical Assistance, Minnesota Care, and Special Needs Basic Care products and their respective benefit set, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.
08
How many full-time equivalent years of experience do you have performing data entry?

• I do not have this experience
• Less than 1 year
• 1 year or more, but less than 2 years
• 2 years or more, but less than 3 years
• 3 years or more

09
Briefly describe your full-time equivalent experience performing data entry, referencing jobs listed on your application/resume. If you do not have this experience, type "None" in the space provided.
10
Which of the following medical billing/coding systems have you used as a routine part of your job? Check all that apply.

• Health Care Financing Administration Common Procedure Coding System
• International Classification of Diseases (ICD-9)
• Other
• None of the above

11
Briefly describe your experience using medical billing/coding systems, referencing jobs listed on your application/resume. If you selected "Other", please specify which system you have experience using. If you do not have this experience, type "None" in the space provided.
12
Please choose the one recruitment source that best describes how you first learned about this job opening. Please review all possible choices before making your selection. Your response to this question helps us evaluate the effectiveness of our recruitment methods.

• College or university (job board, career services, or instructor)
• Community or nonprofit organization (counselor, job board, etc.)
• Employee or recruiter of Hennepin County (supervisor/manager, colleague, or Human Resources)
• Friend or family member that is not a Hennepin County employee
• Hennepin County job notification emails
• Indeed.com
• Job fair or networking event
• LinkedIn
• Print advertisement (flyer, postcard, billboard, transit ad, etc.)
• Professional association (ASCE, APWA, ISACA, etc.)
• Social media (Handshake, Facebook, X, Instagram, etc.)
• hennepin.jobs or governmentjobs.com

13
For the recruitment source selected above, please provide the specific name of the person, website or media source.
Required Question