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Remote Call Center Jobs in Houston, MN (NOW HIRING)

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Remote Call Center information

See Houston, MN salary details

$10

$16

$23

How much do remote call center jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote call center in Houston, MN is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $17.93 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are the most commonly searched types of Call Center jobs in Houston, MN? The most popular types of Call Center jobs in Houston, MN are:
What cities near Houston, MN are hiring for Remote Call Center jobs? Cities near Houston, MN with the most Remote Call Center job openings:
Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Houston, MN as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Remote job distribution, with an average salary of $34,751 per year, or $16.7 per hour.

Member Contact Specialist - All Markets

Altra Federal Credit Union

Onalaska, WI • On-site, Remote

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Altra Federal Credit Union is committed to providing exceptional service and meaningful support to our members. We offer a positive, people-centered workplace where team members can grow, contribute, and make a difference. We are currently hiring a Full-Time Member Contact Specialist for our Member Contact Center, based at our Operations Center in Onalaska, WI.

The Member Contact Specialist helps members by responding to inquiries, resolving issues, and providing prompt, professional support. In this fast-paced role, you will help create a positive member experience while upholding Altra’s values and service standards.

Key Responsibilities
  • Respond to member inquiries promptly via telephone ensuring a positive member experience.
  • Engage and coordinate the assistance of employees from other departments to provide prompt resolution to members’ inquiries.
  • Proactively identify and address members’ needs, escalating issues when necessary.
  • Accurately document member interactions in the CRM system.
  • Meet or exceed performance metrics, including response time, quality, and member satisfaction.
  • Model Altra’s service standards for being friendly and outgoing, non-judgmental, focused, trustworthy, and confident.
  • Ability to manage a fast-paced environment with diverse situations requiring resolution, and handle stressful situations, should they arise.
Qualifications
  • High school diploma (or equivalent) required.
  • 1+ year of customer service or member support experience is required.
  • Previous call center experience would be a plus but not required.
Skills amp; Abilities
  • Ability to learn and retain knowledge.
  • Excellent phone skills, computer/keyboard skills.
  • Good math skills.
  • Effective oral and written communication skills and excellent organization skills.
  • Ability to multi-task utilizing multiple sources of software to make thorough decisions.
  • Must be proficient with Microsoft Office products (Word, Excel, Teams, and Outlook).
  • A positive attitude and commitment to providing excellent service, in a fast-paced environment.
  • Ability to handle a variety of member inquiries with patience and resilience.
  • Bilingual (English / Spanish / Hmong) skills are strongly encouraged to support and better serve our diverse membership.
Availability
  • This position is full-time, 40- hours a week, Monday through Friday.
  • Hours are based on shifts between the operating hours of 7:30 a.m. to 5:30 p.m. CST.
  • Shifts are based on department seniority and preferences.
Work Environment
  • Work from home / remote opportunities will be an option for those candidates who live within Altra’s approved remote states: CO, FL, GA, IA, MI, MN, NJ, NC, TN, TX, and WI.
  • Member Contact Specialists require the ability to sit or stand at a desk for long periods of time, while having the ability speak, hear, and communicate with others, while taking inbound and outbound calls (on average 60-80 calls per day).
Pay amp; Benefits
  • Hourly pay starting at $19.00 per hour ($18.00 base, plus $1 MCC premium).
  • Eligible to participate in the monthly incentive plan, with payouts earned based on plan guidelines; anywhere between $5 and $400 per month.
  • When bilingual in Spanish or Hmong, receive a $1.00 / hour pay premium after completing and passing the language exam.
  • Comprehensive benefits package that includes medical / dental / vision coverage, group life insurance, and supplemental life insurance options.
  • Up to a 6% employer-matched 401(k) + additional 3% employer contribution.
  • Two-weeks paid sabbatical every five years worked, plus four-week paid sabbatical at twenty years!
  • Paid time off, volunteer time off, paid holidays, and your birthday off (paid)!
  • Employee-only perks and discounts.
At Altra Federal Credit Union, you’ll be part of a team that values people over profits and puts members at the heart of everything we do. We believe in creating a supportive and collaborative workplace where employees are empowered to grow, develop their careers, and make a real impact in the lives of others. By joining Altra, you’ll not only gain the opportunity to build meaningful relationships with members and coworkers, but you’ll also be contributing to a mission-driven organization that is dedicated to improving the financial well-being of our members and the communities we serve.

Altra is proud to be a Great Place to Work® certified company seven years in a row; 92% of our employees say Altra is a great place to work! At Altra, we invest in each other and work together to make a difference in the communities we serve and to help people live their best lives! We support diversity in the workplace and are an Equal Opportunity Employer.

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