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Remote Call Center Jobs in Hackensack, NJ (NOW HIRING)

Insight Global

Remote Outreach Specialist

Brooklyn, NY · Remote

$19/hr

Insight Global is assisting a client in finding an empathetic and mission driven fully remote ... or a call center environment. * Experience handling high-volume outbound calls. * Strong ...

New

160 Driving Academy

Admissions Advisor

Newark, NJ · Remote

$19.75 - $26.75/hr

Experience working in a remote or call center environment. What This Role Drives * Daily lead conversion * Enrollment volume * Revenue generation * Pipeline efficiency * Data integrity in Salesforce ...

160 Driving Academy

Admissions Advisor

Newark, NJ · Remote

$19.75 - $26.75/hr

Experience working in a remote or call center environment. What This Role Drives Daily lead conversion Enrollment volume Revenue generation Pipeline efficiency Data integrity in Salesforce ...

160 Driving Academy

Admissions Advisor

Newark, NJ · Remote

$19.75 - $26.75/hr

Experience working in a remote or call center environment. What This Role Drives Daily lead conversion Enrollment volume Revenue generation Pipeline efficiency Data integrity in Salesforce ...

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Remote Member Services Representative I

Greenwich, CT · Remote

$20 - $22/hr

Qualifications and Education Requirements · High School diploma · Knowledge of call center ... Remote Job Type : Full-Time (hourly, non-exempt) EB Employee Solutions, LLC is an Equal Opportunity ...

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See Hackensack, NJ salary details

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How much do remote call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for remote call center in Hackensack, NJ is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $20.96 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Hackensack, NJ?

The most popular types of Call Center jobs in Hackensack, NJ are:

What job categories do people searching Remote Call Center jobs in Hackensack, NJ look for?

The top searched job categories for Remote Call Center jobs in Hackensack, NJ are:

What cities near Hackensack, NJ are hiring for Remote Call Center jobs?

Cities near Hackensack, NJ with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Hackensack, NJ as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $40,634 per year, or $19.5 per hour.

Remote Outreach Specialist

Insight Global

Brooklyn, NY • Remote

$19/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

JOB DESCRIPTION

Insight Global is assisting a client in finding an empathetic and mission driven fully remote Outreach Specialist to engage eligible members and connect them with healthcare and community-based support services. This role serves as the first point of contact for members, helping build trust, identify needs, provide education, and facilitate a seamless transition to ongoing care teams. The ideal candidate is naturally curious, empathetic, and comfortable having meaningful conversations with individuals facing complex health, behavioral health, and social challenges. Success in this role requires strong communication skills, emotional intelligence, and the ability to thrive in a fast-paced, metrics-driven environment.

Responsibilities:

•Conduct outbound outreach to eligible members via phone and text.

•Build relationships and educate members on available services and resources.

•Complete intake activities, obtain required consents, and document member information.

•Assess member needs and connect them with appropriate care team resources.

•Follow up with recently discharged hospital patients and support care transitions.

•Maintain accurate records and communicate member needs to internal care teams.

•Meet outreach, engagement, and enrollment performance metrics

•80-100 outbound calls per day, member engagement, consent completion, conversion rates, quality scores, and SLA compliance.


REQUIRED SKILLS AND EXPERIENCE

•1+ year of experience in outreach, social services, healthcare, insurance, case management support, or a call center environment.

•Experience handling high-volume outbound calls.

•Strong communication, active listening, and relationship-building skills.

•Comfortable discussing sensitive topics and supporting vulnerable populations.

•Ability to thrive in a fast-paced, metrics-driven environment.

•Flexible, adaptable, and passionate about helping others.

•Stable work history


NICE TO HAVE SKILLS AND EXPERIENCE

•Behavioral health, healthcare, Medicaid, Medicare, or managed care experience.

•Community outreach, member engagement, care coordination, or social services background.

•Experience working with underserved or high-risk populations.