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Remote Call Center Jobs in Edmonds, WA (NOW HIRING)

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Radiologist - Remote - 850K

Seattle, WA · On-site +1

$750K - $850K/yr

Largest radiology center in Guam for last 20 years and reads all imaging for the 2 civilian ... No Call & No Weekends * 70-80 studies per day * Purely Diagnostic position. Roughly 1/4 each of XR ...

The AES Group

Solutions Architect - Amazon Connect

Bellevue, WA · Remote

$64.50 - $85/hr

Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... Strong understanding of contact center concepts (IVR, routing, call flows) * Experience integrating ...

The AES Group

Solutions Architect - Amazon Connect

Bellevue, WA · Remote

$64.50 - $85/hr

Remote (US-based preferred) Employment Type: Full-time / Contract / Consulting (flexible) About the ... Strong understanding of contact center concepts (IVR, routing, call flows) * Experience integrating ...

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See Edmonds, WA salary details

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How much do remote call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote call center in Edmonds, WA is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $21.30 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Edmonds, WA?

The most popular types of Call Center jobs in Edmonds, WA are:

What job categories do people searching Remote Call Center jobs in Edmonds, WA look for?

The top searched job categories for Remote Call Center jobs in Edmonds, WA are:

What cities near Edmonds, WA are hiring for Remote Call Center jobs?

Cities near Edmonds, WA with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Edmonds, WA as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,288 per year, or $19.9 per hour.

988 Crisis Services Clinician (multiple shifts)

Crisis Connections

Seattle, WA • On-site, Remote

$37.24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 hours ago

Job description

Job Type
Full-time
Description
988 Crisis Services Clinician - Multiple Shifts
Make a life-saving impact when it matters most.
When the world is quiet, crisis doesn't stop. As a 988 Crisis Services Clinician, you'll be the trusted clinical leader supporting callers, chat, and text contacts during overnight hours-providing calm, expert guidance in moments of highest need.
Multiple Schedule:
  • Day Shift: Thursday-Saturday, 8:00AM - 4:00 PM (Pacific Time)
  • Swing Shift: Thursday-Saturday, 12:00PM - 8:00 PM (Pacific Time)
  • Call Team assignment
  • Fully remote (candidates must reside in WA, AZ, OH, or TX)

About the Program
988 Crisis Services provides free, confidential, telephone-based crisis support across King County and Washington State. Our mission is to foster resilience and wellbeing by connecting people to compassionate, accessible care - 24 hours a day, 7 days a week. Overnight clinicians play a critical leadership role, ensuring safety and continuity of care during the most vulnerable hours.
Position Summary
The Crisis Services Clinician (988) is a qualified Mental Health Professional who oversees 988 Suicide & Crisis Lifeline contacts via phone, chat, and text. This role provides advanced risk assessment, clinical decision-making, and real-time consultation while supervising a multidisciplinary overnight team of clinical and paraprofessional staff.
Graveyard clinicians are relied upon for strong judgment, calm leadership, and confident decision-making during high-acuity situations.
Why Work the Night Shift?
  • Increased clinical autonomy and leadership responsibility
  • Fewer competing demands and distractions
  • Strong camaraderie with overnight teams
  • Opportunity to make a meaningful impact during peak-risk hours

Key Responsibilities
  • Provide direct clinical oversight and support to Crisis Specialists and Crisis Intervention Specialists during scheduled overnight shifts
  • Support staff with suicide risk assessment, de-escalation, and crisis intervention
  • Ensure appropriate linkage to Mobile Crisis Teams, Designated Crisis Responders, Next Day Appointments, and other community resources
  • Provide real-time coaching, consultation, and feedback to staff
  • Ensure accurate and timely documentation in the electronic health record
  • Ensure compliance with all 988 program standards, policies, and procedures
  • Promote a professional, respectful, and supportive virtual team environment

Requirements
  • Master's degree in psychology, counseling, social work, or a related field
  • Mental Health Professional (MHP) status as defined by Washington State
  • Active Washington State credential or license, including:
    • LICSW or LSWAIC
    • LMHC or LMHCA
    • LMFT or LMFTA
    • Psychologist or Psychiatrist
    • Agency Affiliated Counselor (AAC)
  • Minimum of two years of crisis intervention experience
  • Strong verbal, written, and typing skills
  • Ability to work effectively in a remote, fast-paced overnight environment

Preferred Qualifications
  • Call center, hotline, or telephone assessment experience
  • Experience within public mental health systems (especially King County)
  • Additional training or certification in suicide prevention or trauma-informed care

Compensation & Union Representation
  • $37.24 per hour + $4.00 an hour differential for working the night shift.
  • OPEIU union-represented position

Benefits & Support
  • Excellent medical, dental, and vision coverage - Click here to see all our benefits
  • Generous Paid Time Off and 12 paid holidays
  • Annual wage increases
  • 403(b) retirement plan
  • ORCA transit pass discount
  • Free parking
  • Flexible scheduling
  • Self-care tools and weekly check-ins with your supervisor
  • Commitment to diversity, equity, and inclusion-BIPOC, LGBTQ+, and individuals with disabilities are strongly encouraged to apply

Working Conditions
This position involves prolonged sitting or standing, wearing a headset, managing multiple software platforms, and exposure to conversations involving suicide and acute mental health crises. Comprehensive training, supervision, and ongoing support are provided.
Join Us
If you're a skilled clinician who thrives overnight and wants your expertise to matter when it counts most, we'd love to hear from you.
Your calm presence could be someone's lifeline.
Salary Description
$37.24 per hour + $4.00 per hour differential

Apply