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Remote Call Center Jobs in Kennewick, WA (NOW HIRING)

GESA CREDIT UNION

Member Contact Center Rep I

Richland, WA · On-site +1

$17.13 - $29.53/hr

Candidates must reside in Washington to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives. Role Summary: The Member Contact Center ...

HMG Careers

Remote Customer Service and Sales

Pasco, WA · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely ...

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Remote Call Center information

See Kennewick, WA salary details

$10

$18

$25

How much do remote call center jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote call center in Kennewick, WA is $18.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.47 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Kennewick, WA?

The most popular types of Call Center jobs in Kennewick, WA are:

What job categories do people searching Remote Call Center jobs in Kennewick, WA look for?

The top searched job categories for Remote Call Center jobs in Kennewick, WA are:

What cities near Kennewick, WA are hiring for Remote Call Center jobs?

Cities near Kennewick, WA with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Kennewick, WA as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $37,759 per year, or $18.2 per hour.

Member Contact Center Rep I

GESA CREDIT UNION

Richland, WA • On-site, Remote

$17.13 - $29.53/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Gesa Credit Union rating

7.0

Company rating: 7.0 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Take a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. 

Get to know us:  About - Gesa Credit Union

We are in search of Member Contact Center Representatives to join our Credit Union, after 90+ days this position is eligible to work from home remotely. Candidates must reside in Washington to be eligible for remote work. Gesa also offers call center representatives competitive pay and monthly incentives.

Role Summary:

The Member Contact Center Representative serves the membership through effective communications, troubleshooting, proactive learning and deepening member relationship and adhering to established policies and/or procedures while providing exceptional service to members via the phone. This position requires high service standards by meeting/exceeding established performance metrics, quality scores, adherence to schedule and Member Satisfaction scores while demonstrating empathy, curiosity and expertise in all product and services to determine member needs.

What You Will Be Doing: 
1. Provides exceptional service to promote deep and lasting member relationships.
2. Answers general inquiries and performs account maintenance via phone or email channels.
3. Meets/exceeds key performance indicators (KPIs) expectations.
4. Researches and resolves problems under the guidance of the MCC Leadership or MCCR Lead with a sense of urgency.
5. Takes ownership of member concerns, sets the expectations, and provides prompt follow-up/resolution.
6. Identify opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships.
7. Maintains knowledge of credit union policies, procedures, and regulations.
8. Communicate effectively with members/ team members through various channels.
About You:
1. Ability to organize and prioritize multiple tasks.
2. Resolves requests with a sense of urgency and escalates timely.
3. Promotes and participates in a cohesive team environment.
4. Effectively communicates ideas and information, both verbally and in writing.
5. Takes ownership and acts proactively to solve member concerns.
6. Utilizes tools and resources to solve complex inquiries.
7. Creatively thinks outside the box to resolve member concerns while adhering to policies and regulations.
8. Analyzes information and recommends achievable process improvements.
9. Excellent customer service and interpersonal skills.
10. Member-centric with a friendly, professional demeanor.
What You Will Need:
  1. Minimum of a high school diploma; some college course work preferred; degree highly desirable 
  2. Minimum of one (1) year experience in a contact center environment
  3. Minimum of (1) year in a credit union or financial institution
  4. Some travel may be required to complete training or fulfill duties
  5. Courtesy, tact, and diplomacy with current and potential members, peers, and staff
  6. Proficient with Microsoft Office software and standard office equipment; proficiency with call center programs desired
  7. Familiarity and comfort with online systems and other technology
Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance
  • 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
  • 401(k) Match
  • Incentive Program
  • Tuition Assistance and Student Loan Repayment
  • Commuter Benefits
  • Paid Time Off to Volunteer in the Community
  • Product discounts
  • Engaging Work Environment
  • Rewards and Recognition Programs
Full Salary Range:
Richland, WA: $17.13-$25.99
Spokane, WA: $17.13-$25.99
Lynnwood, WA: $17.13-$29.53

*While the full earning scale is listed above, Gesa starts our team members at $20.00/hour for this position.

Get wise to what’s possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)

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