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Remote Call Center Jobs in Crofton, MD (NOW HIRING)

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for ... Fully remote aside from any onsite all-hands meetings * Must reside within the DMV area for onsite ...

MMC Group LP

Be Seen First

REMOTE Call Center Representative MD ONLY! $18.50-$21.50

Baltimore, MD · Remote

$18.50 - $21.50/hr

Remote Residency: Maryland Residents Preferred Employment Type: Full-Time, Temporary Join Our Team ... Previous customer service or call center experience preferred * Strong communication and active ...

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ... call center environment. Preferred Qualifications: * Proficiency with Microsoft Office Suite.

Window Nation

Senior Call Center Agent

Fulton, MD · On-site +1

$21/hr

Potentially hybrid (in office/remote) but must maintain the availability to work in the office, as ... call center environment. Preferred Qualifications: * Proficiency with Microsoft Office Suite.

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How much do remote call center jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote call center in Crofton, MD is $18.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.58 and $19.47 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Crofton, MD?

The most popular types of Call Center jobs in Crofton, MD are:

What are popular job titles related to Remote Call Center jobs in Crofton, MD?

For Remote Call Center jobs in Crofton, MD, the most frequently searched job titles are:

What cities near Crofton, MD are hiring for Remote Call Center jobs?

Cities near Crofton, MD with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Crofton, MD as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,678 per year, or $18.1 per hour.

Call Center Member Service Associate

NASA Federal Credit Union

Upper Marlboro, MD • On-site, Remote

$21 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

NASA FCU is on a mission to find exceptional Call Center Member Service Associates who are passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland.
 
You must reside in Maryland, Washington DC or Virginia.
 
All call center team members must be available to work 40 hours per week with weekday shifts as early as 8 am and as late as 5 pm and Saturdays from 8 am - 2 pm. Working a minimum of two Saturdays per month is also part of the schedule. This is a Remote-Hybrid position with your initial 90-120 days onsite.
 
Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services! 
 
Essential Duties and Responsibilities: (Include the following with other duties as assigned.)
  • Assists members with multifaceted online financial services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles new account opening inquiries.
  •  Process consumer loans; collecting supporting application documentation and entering loan information into the lending system.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
CCMSA I (Basic):
  • Maintains professional telephone skills by adhering to Call Center quality standards and consistent use of the Call Center telephone dialog.
  • Participates in Call Center quality initiative by self-monitoring calls using call recording software and making the necessary adjustments to improve individual performance.
  • Responds to member inquiries regarding the operation of accounts, account usage charges, access to accounts, interest rates on savings and loan products, resolving account discrepancies, credit, debit and ATM cards, account information, loan applications and assisting members to make the most effective use of services offered by the Credit Union.
  • Processes a variety of financial transactions on member accounts including funds transfers, withdrawals, stop payments, loan payments, check orders, and issues cashier's checks and share certificates.  May also process daily department mail.
  • Maintains a thorough knowledge of Credit Union products and services and actively markets and cross-sells products and services offered by the Credit Union by educating members on the features and benefits of the products.
  • Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established Call Center production metrics and actively strives to achieve any assigned goals for loans, deposits, and services.
  • Utilizes keyboard, ten-key, and computer navigation skills in order to access multiple systems at the same time while typing and conversing with a member.
  • Demonstrates good grammar while utilizing keyboard, ten-key, and computer navigation skills to access multiple systems simultaneously while typing and conversing with a team member.
CCMSA II (Broad): Has all job duties of an MSA I
  • Ability to perform all Call Center MSA I duties and functions.
  • Assists members with multifaceted online services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles general new account opening inquiries.
  • May handle consumer loan document collection.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
Education and Experience: Call Center MSA I:
  • High school diploma or general education degree (GED).
  • A minimum of one year of customer service experience.
  • Call handling is preferred. Applicable Environments: Financial Institutions, Retail with customer service call centers.
Call Center MSA II:
  • High school diploma or general education degree (GED).
  • Experience in a High-Volume Call Center averaging 50-70 inbound calls a day.  Applicable Environments: Financial Institutions, Retail with customer service call centers.
Our generous benefit package includes:
Salary: Position is overtime eligible.
  • Call Center MSA I: $21.00 - $22.00
  • Call Center MSA II: $24.00 - $25.50
 
 
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
 
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
 
  • Health Insurance (Choice of two nationwide PPO plans)
  • High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +*
  • Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) +
  • Dental Insurance: Generous employer contribution toward premium+
  • Vision Insurance: Generous employer contribution toward premium+
  • Long-term Disability Insurance+*
  • Flexible Spending Medical Account (FSA)+
  • Flexible Spending Dependent Care Account+
  • Health Savings Account (HSA)+
  • Voluntary Supplemental Life Insurance+
  • Voluntary Dependent Life Insurance+
  • Voluntary Short-term Disability Insurance+
  • 401(k) with employer match up to 6% and immediate 100% vesting
  • Gain Sharing Bonus (eligibility rules apply) *
  • Life Insurance/AD&D+*
  • Vacation Leave (excluding Outside Loan Officers)
  • Sick and Safe Leave
  • 11 Paid Holidays
  • Education Assistance
  • Employee Referral Bonus*
  • Credit Union Membership Eligible
  • Employee Assistance Program+*
  • Identity Theft Protection (Additional fee to add family members) +*
  • Pet Health Insurance
  • Employee Discount Program
 
All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.
 
 
WE'RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
 
Posted 3/6/26
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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