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Remote Call Center Jobs in Champaign, IL (NOW HIRING)

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Saint Joseph, IL · On-site +1

$16.50 - $22.50/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Saint Joseph, IL · On-site +1

$16.50 - $22.50/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Urbana, IL · On-site +1

$15 - $20.25/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Thomasboro, IL · On-site +1

$14.75 - $20.25/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Tolono, IL · On-site +1

$15.50 - $21/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Bondville, IL · On-site +1

$15 - $20.25/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Seymour, IL · On-site +1

$15 - $20.25/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$15.50 - $21.25/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Urbana, IL · On-site +1

$16 - $22/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Philo, IL · On-site +1

$15.25 - $20.75/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Urbana, IL · On-site +1

$16 - $22/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Thomasboro, IL · On-site +1

$14.75 - $20.25/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$15.50 - $21.25/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Savoy, IL · On-site +1

$15.25 - $20.75/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Champaign, IL · On-site +1

$16 - $21.75/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

Staples, Inc.

Customer Service Representative

Seymour, IL · On-site +1

$15 - $20.25/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Join a team that powers everyday impact. Quill, a proud member of the ...

Staples, Inc.

Customer Service Representative

Philo, IL · On-site +1

$15.25 - $20.75/hr

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays. Staples is business to business. Youre what binds us together. At ...

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All JobsCall Center JobsRemote Call Center JobsRemote Call Center Jobs in Champaign, IL

Remote Call Center information

See Champaign, IL salary details

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How much do remote call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for remote call center in Champaign, IL is $17.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.28 per hour, depending on experience, location, and employer.

What is a remote call center?

A Remote Call Center job involves handling customer inquiries, support, or sales over the phone or online from a home or remote location. Agents use specialized software and communication tools to assist customers efficiently. This role requires strong communication skills, problem-solving abilities, and a quiet workspace. Many companies provide training and equipment, but requirements vary.

What are the key skills and qualifications needed to thrive in a remote call center position?

To thrive as a Remote Call Center representative, you need strong communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic troubleshooting tools is commonly required. Exceptional problem-solving, patience, and time management skills help individuals excel in this role. These capabilities are essential for delivering excellent customer service, efficiently resolving issues, and maintaining productivity in a remote setting.

What are some common challenges faced by remote call center representatives, and how can they be addressed?

Remote call center representatives often face challenges such as managing distractions at home, maintaining consistent productivity, and feeling isolated from the rest of the team. To overcome these obstacles, it's helpful to set up a dedicated, quiet workspace and establish a daily routine to stay organized and focused. Employers frequently provide virtual training, regular team meetings, and support tools to keep remote staff engaged and informed. Staying proactive in communication and participating in virtual team-building activities can also boost collaboration and morale.

What are the most commonly searched types of Call Center jobs in Champaign, IL?

The most popular types of Call Center jobs in Champaign, IL are:

What are popular job titles related to Remote Call Center jobs in Champaign, IL?

For Remote Call Center jobs in Champaign, IL, the most frequently searched job titles are:

What job categories do people searching Remote Call Center jobs in Champaign, IL look for?

The top searched job categories for Remote Call Center jobs in Champaign, IL are:

What cities near Champaign, IL are hiring for Remote Call Center jobs?

Cities near Champaign, IL with the most Remote Call Center job openings:

Remote Call Center jobs near you
Infographic showing various Remote Call Center job openings in Champaign, IL as of August 2026, with employment types broken down into 71% Full Time, and 29% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,311 per year, or $17.9 per hour.

Customer Service Representative

Staples, Inc.

Champaign, IL • On-site, Remote

$16 - $21.75/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 641 frontline employees who took The Breakroom Quiz

433rd of 739 rated retailers

Job description

This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.

Join a team that powers everyday impact.

Quill, a proud member of the Staples family of brands, is looking for an Inside Sales Account Manager to grow and manage a portfolio of business customers across North America. In this role,youllbuild meaningful customer relationships, uncover new opportunities, and help businesses find the products, programs, and solutions they need to run smoothly. This is a strong opportunity for someone who enjoys consultative selling, thrives in a performance-driven environment, and wants to make a measurable impact with a trusted brand.

Whatyoullbe doing:

  • Serve as the primary point of contact for customers and build long-term relationships that support retention and growth.
  • Manage an established book of business through consistent pipeline discipline, account planning, and productivity.
  • Drive sales and profitability within existing accounts byidentifyingcustomer needs and recommending relevant solutions.
  • Make outbound sales calls to engage customers, expand relationships, and uncover new business opportunities.
  • Educate customers on Quill products, programs, consolidation opportunities, and value-added services.
  • Collaborate with internal business partners to maximize account potential and deliver an easy, seamless customer experience.
  • Conduct meaningful sales conversations with high-value customers to increasesalesacross categories.
  • Review account performance, revenue analytics, and profitability to support financially sound sales decisions.
  • Identifyunder-penetrated product categories and develop strategies to grow year-over-year revenue and gross profit.
  • Consistently meet or exceed productivity metrics, activity goals, and key performance indicators.

What you bring to the table:

  • Motivation to build customer relationships that create measurable value and growth.
  • Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations.
  • Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities.
  • A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions.
  • Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks.
  • Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals.
  • Adaptability and willingness to learn quickly as customer needs, business priorities, or sales approaches change.
  • A customer-first approach focused on creating a positive, helpful, and professional experience in every interaction.
  • Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners.
  • Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals.

Whatsneeded-Basic Qualifications:

  • Associate degree,bachelorsdegree, or equivalent work experience.

Whatsneeded-Preferred Qualifications:

  • 1+ years of sales, account management, customer service, or other relevant business experience.
  • Experience managing customer accounts, buildingpipeline, or supporting revenue growth.
  • Experience using Microsoft Office, CRM tools, or sales productivity systems.
  • Experience conducting outbound calls or virtual sales conversations.

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.

#LI-JR1

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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      Job Industries
      • Customer Service

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      About Staples

      Sourced by ZipRecruiter

      Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

      Industry

      Retail

      Company size

      10,000+ Employees

      Headquarters location

      Framingham, MA, US

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