Remote Call Center Jobs in Butler, PA (NOW HIRING)

Build What Matters Most—Families, Futures, and Your Career

Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine.

Through our national network of premier fertility centers we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started.

Opportunity Overview

We have an immediate opening for a Practice Liaison to join our remote team at Shady Grove Fertility.

• Schedule: Schedule varies; three days per week from 8:00 AM to 5:00 PM Eastern Time (24 hours a week)

This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.

How You’ll Contribute

At US Fertility, collaboration is fundamental to how we work. There is undeniable strength in numbers—and support is always within reach. Whether collaborating with more than 200 highly respected physicians nationwide or partnering with colleagues who are passionate about solving meaningful problems, you’ll be surrounded by a team committed to shared success.

In this role, the Practice Liaison will:

• Conduct regular visits to OB GYN offices and other referring providers to promote our services, establish partnerships, and strengthen existing relationships; Visits include office calls, luncheons, dinners, open house events, preceptorships, and meetings
• Organize and manage educational opportunities (i.e., webinars, seminars) for referring providers and potential patients
• Use market and competitive intelligence as well as internal data, create and maintain territory call routing plan to achieve goals. Maintain accurate records of visits, interactions, and partnership activities
• Tailor messaging and strategy based on US Fertility service differentiators, knowledge of territory, and evolving market factors
• Drive annual territory competitive analysis. Analyze market trends, competitor activities, and industry developments to inform strategies and identify growth opportunities
• Work closely with US Fertility physicians to establish individual account strategy & target accounts
• Maintain up-to-date records and contact information for each provider account in Salesforce
• Monitor referral volume and tailor strategy and prioritize activity based on data. Able to interpret reporting and find data-driven insights to drive actions
• Leverage industry partners and local employers as applicable to enhance referrals, expand reach, and grow brand awareness
• Work with the marketing team to design and deliver territory-specific provider collateral tailored to local needs
• Deliver weekly activity reports and monthly expense reports. Manage field territory budget
• Be prepared to speak to referral results and trending at quarterly director/physician meetings
• Maintain professional, fertility and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks

What You’ll Bring

We’re looking for professionals who bring both technical skill and a deep sense of responsibility to the care experience—individuals who thrive in environments where excellence, empathy, and accountability matter.

Qualifications and Skills Include:

• BA/BS in Business, Marketing, Healthcare, Liberal Arts & Sciences
• 2 years experience in medical/service sales preferred
• Women’s healthcare pharmaceutical sales preferred
• Must live within geography of responsibility or within reasonable driving distance
• Time and territory management skills. Familiarity with local market and health systems
• Strong technical skills – Microsoft Excel, Microsoft Powerpoint, Salesforce, Power BI. Ability to leverage data to drive field priorities
• Self-motivated, independent worker
• Demonstrated success in influence and negotiation skills
• Excellent oral and written communication skills
• Strong verbal, interpersonal and listening skills

More important than any single credential, however, is the right person. Team members who are most successful at US Fertility embrace our mission, live our values, and remain committed to continuous improvement—for themselves, their colleagues, and the patients we serve.

What We Offer
US Fertility is proud to provide a competitive, comprehensive benefits package designed to support our team members—professionally and personally—across all employment types.

Full-Time Employees (30+ hours/week)

• Medical, dental, and vision insurance
• 401(k) with company match
• Tuition assistance and professional development support
• Performance-based bonus opportunities
• Generous paid time off, paid holidays, and paid parental leave
• Life and disability benefits
• Fertility Discount Program
• Employee wellness and recognition programs

Part-Time Employees

• 401(k) with company match
• Performance-based bonus opportunities
• Employee wellness and recognition programs

Per Diem Employees

• 401(k) with company match
• Employee wellness and recognition programs

Our Commitment to Inclusion and Opportunity

US Fertility and its network partners believe that a diverse workforce is essential to fulfilling our mission of expanding patient access to the highest standards of fertility care. We are committed to equitable and inclusive hiring practices that ensure our clinical and operational teams reflect and support the diverse communities and patients we serve.

Across our national footprint, US Fertility is a leader in offering clinical, administrative, and operational career opportunities at locations throughout the United States. We are equally committed to developing individual strengths, promoting from within, and supporting long-term career growth.

This is a moment of growth, innovation, and impact. Take the next step in your career with US Fertility—and help shape the future of fertility care.