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Remote Call Center Training Jobs in Northbrook, IL

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... All new hires will be required to successfully complete our Call Center training classes and ...

NTT DATA Services

Customer Care Associate

Chicago, IL · Remote

$20/hr

Basic Qualifications: * 1 year experience (WAH) remote customer service (Call Center environment ... All new hires will be required to successfully complete our Call Center training classes and ...

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

BCForward

Customer Support - Remote

Chicago, IL · Remote

$13 - $14/hr

Call Center Representative Location: Remote Duration: 6 Months (Possibility of Extension ... training. Forward calls to appropriate personnel as needed. Record calls in account history with ...

New

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Fully Remote / Work-from-Home Type: Hourly, Full-Time Position Overview Camping World is seeking an ... training; licensure and certifications; and other business and organizational needs. At Camping ...

Camping World

RV Call Center Technician

Lincolnshire, IL · Remote

$24.22 - $29.08/hr

Fully Remote / Work-from-Home Type: Hourly, Full-Time Position Overview Camping World is seeking an ... training; licensure and certifications; and other business and organizational needs. At Camping ...

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Remote Call Center Training information

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How much do remote call center training jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for remote call center training in Northbrook, IL is $25.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $26.83 per hour, depending on experience, location, and employer.

What is remote call center training?

Remote call center training is a program designed to teach call center employees the necessary skills and knowledge to perform their job effectively, all conducted online or through virtual platforms. This training typically covers customer service techniques, use of call center software, communication skills, and company-specific protocols. The remote format allows trainees to learn from anywhere, using interactive modules, live webinars, and virtual role-playing exercises. Successful remote training ensures that employees are well-prepared to handle customer interactions professionally and efficiently from a remote location.

What are the key skills and qualifications needed to thrive in remote call center training?

To thrive in Remote Call Center Training, you need a solid understanding of adult learning principles, call center operations, and training program development, often supported by experience in customer service and instructional design. Familiarity with Learning Management Systems (LMS), virtual meeting platforms like Zoom or Microsoft Teams, and call center software is typically required. Strong communication, adaptability, and motivational skills help trainers engage remote learners and address diverse training needs. These skills ensure effective knowledge transfer, high trainee engagement, and improved performance across distributed call center teams.

What are some common challenges faced by trainers in a remote call center environment, and how can they be addressed?

Trainers in a remote call center often face challenges such as maintaining trainee engagement, ensuring consistent communication, and effectively monitoring progress without in-person interaction. Solutions include leveraging interactive video conferencing tools, scheduling regular check-ins, and using performance tracking software to monitor trainee development. Establishing clear expectations and fostering an open, supportive virtual environment can also help trainees feel connected and motivated, despite the physical distance.

What are popular job titles related to Remote Call Center Training jobs in Northbrook, IL?

For Remote Call Center Training jobs in Northbrook, IL, the most frequently searched job titles are:

What job categories do people searching Remote Call Center Training jobs in Northbrook, IL look for?

The top searched job categories for Remote Call Center Training jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Remote Call Center Training jobs?

Cities near Northbrook, IL with the most Remote Call Center Training job openings:

Remote Call Center Training jobs near you

Call Center Representative - Remote

Chicago, IL • On-site, Remote

Lucky Lincoln Gaming
Gambling Activities • 51 - 200 employees
Learn more about Lucky Lincoln Gamingexternal

$20/hr

Full-time, Part-time, Other

Re-posted 6 days ago

Job description

Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter.
Role overview
  • Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service
  • Create, follow up on, and close tickets as required daily
  • Focus on increasing percentage of remote fix tickets relative to the total tickets
  • Prioritize and organize calls according to urgency
  • Supervise the route and status of field technicians and collectors to prioritize their daily schedule
  • Maintain and update call logs, call records and other important documentation
  • Ensure location owners feel supported and valued
  • Building relationships with location owners and other call center team members based on trust and reliability
  • Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately
  • Review and communicate low level alerts to the technician and collection team

Compensation
$20 - $20 USD
We Run on EOS
At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization.
Our Core Values
  • Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate.
  • 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success.
  • Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork.
  • Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go.
  • Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency

Equal Employment Opportunity
Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Requirements
The successful candidate will have
  • Ability to multitask with minimal direction
  • Strong communication and interpersonal skills to interact with customers, peers, and managers
  • Attentive to detail with a passion to learn and grow
  • Ability to work from 11am - 9pm Saturday and Sunday
  • High school diploma or GED required
  • Must be at least 21 years of age
  • Great customer service skills
  • Excellent written and communication skills
  • Previous experience in a call center or customer-focused environment
  • Weekend and evening availability

Salary Description
$20 per hour

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