ZipRecruiter

Log In

2

Remote Call Center Training Jobs in Nebraska (NOW HIRING)

CORE BANK

Virtual Center Experience Expert

Omaha, NE · On-site +1

Our culture-what we call our Recipe for Awesome-makes Core Bank more than a place to work or bank ... Participating in training and development programs. * Upholding the Bank's image through a ...

Ourhrconnect

$17.75 - $20.87/hr

This position is remote anywhere in the USA. What You'll Do: * Ensure effective customer relations ... Preferred Work Experience: 2 years-of customer service or call center experience. * Preferred ...

Ourhrconnect

$17.75 - $20.87/hr

This position is remote anywhere in the USA. What You'll Do: * Ensure effective customer relations ... Preferred Work Experience: 2 years-of customer service or call center experience. * Preferred ...

CSAA Insurance Group, a AAA Insurer

$32/hr

... call with you to discuss the role and will disclose during that call the available salary/hourly ... STEM OPT Training Plans, etc.). CSAA Insurance Group is an equal opportunity employer. This job ...

Harris

$10/hr

EXAMPLE: Chart Review 8 min Outreach Attempts: 6 min Actual Call:11 min Care Coordination:9 min ... training once assigned) - but can, depending on individual schedule, take up to 14 days. What your ...

Harris

Host training sessions for clients, typically via webinar and/or on-site. * Advocate for the client ... Task oriented with an ability to handle a heavy call volume. * Ability to properly diffuse an ...

Harris

Host training sessions for clients, typically via webinar and/or on-site. * Advocate for the client ... Task oriented with an ability to handle a heavy call volume. * Ability to properly diffuse an ...

UnitedHealth Group

Wellness Coordinator

Lincoln, NE · Remote

... CST Location : remote nationwide Primary Responsibilities: * Wellness Coordinators work in an ... High School Diploma/GED * 2 years of managed care or call center experience * 1 years of computer ...

Mutual of Omaha

EAP Counselor I - Remote

Omaha, NE · Remote

$65K - $77K/yr

Monday- Friday local schedule in a structured, call-queue environment within our Workplace ... design/training, and consulting. * You promote a culture of diversity and inclusion, value ...

previous page

Showing results 41-60

All JobsCall Center Training JobsRemote Call Center Training JobsRemote Call Center Training Jobs in Nebraska

Remote Call Center Training information

How to train remote call center agents?

Training remote call center agents involves providing comprehensive onboarding that covers company policies, product knowledge, and customer service skills through online modules, virtual meetings, and role-playing exercises. Ongoing coaching, performance monitoring, and the use of training tools like learning management systems (LMS) help ensure agents develop necessary skills and stay updated. Clear communication, regular feedback, and access to resources are essential for effective remote training.

What are the key skills and qualifications needed to thrive in remote call center training?

To thrive in Remote Call Center Training, you need a solid understanding of adult learning principles, call center operations, and training program development, often supported by experience in customer service and instructional design. Familiarity with Learning Management Systems (LMS), virtual meeting platforms like Zoom or Microsoft Teams, and call center software is typically required. Strong communication, adaptability, and motivational skills help trainers engage remote learners and address diverse training needs. These skills ensure effective knowledge transfer, high trainee engagement, and improved performance across distributed call center teams.

What is remote call center training?

Remote call center training is a program designed to teach call center employees the necessary skills and knowledge to perform their job effectively, all conducted online or through virtual platforms. This training typically covers customer service techniques, use of call center software, communication skills, and company-specific protocols. The remote format allows trainees to learn from anywhere, using interactive modules, live webinars, and virtual role-playing exercises. Successful remote training ensures that employees are well-prepared to handle customer interactions professionally and efficiently from a remote location.

What are some common challenges faced by trainers in a remote call center environment, and how can they be addressed?

Trainers in a remote call center often face challenges such as maintaining trainee engagement, ensuring consistent communication, and effectively monitoring progress without in-person interaction. Solutions include leveraging interactive video conferencing tools, scheduling regular check-ins, and using performance tracking software to monitor trainee development. Establishing clear expectations and fostering an open, supportive virtual environment can also help trainees feel connected and motivated, despite the physical distance.

How do you become a remote call center training with no experience?

To become a remote call center trainer with no experience, focus on developing strong communication and customer service skills, and consider completing online courses or certifications in call center operations or training. Gaining familiarity with call center software and remote training tools can also improve your prospects, and starting in entry-level customer service roles can provide relevant experience for a training position.
What are popular job titles related to Remote Call Center Training jobs in Nebraska? For Remote Call Center Training jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Training jobs in Nebraska look for? The top searched job categories for Remote Call Center Training jobs in Nebraska are:
What cities in Nebraska are hiring for Remote Call Center Training jobs? Cities in Nebraska with the most Remote Call Center Training job openings:
Remote Call Center Training jobs near you
Infographic showing various Remote Call Center Training job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution.

Virtual Center Experience Expert

CORE BANK

Omaha, NE • On-site, Remote

Full-time

Posted 6 days ago

Job description

Company Overview
Core Bank is a high-performing, tech-forward community bank serving Omaha and Kansas City. Guided by our vision to be high-performing, solutions-based, and tech-forward, we combine trusted relationships with modern tools to deliver smarter, faster, and more personalized banking. Our culture-what we call our Recipe for Awesome-makes Core Bank more than a place to work or bank; it's a place where people grow, solutions thrive, and together we build better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.
Position Summary
Universal Banker's are passionate - they want nothing more than to offer customers (and potential customers) a banking experience that will delight and surprise while answering all incoming customer calls and inquiries to the bank. They provide information in response to inquiries and requests via telephone or email about account maintenance, products, and services.
A Virtual Center Universal Banker's responsibilities include:
  • Answer incoming calls, by the third ring, and emails professionally with a Customer Obsession attitude while following the retail non-negotiables of customer experience. A smile should be detected in your voice!
  • Operate and properly handle customer inquiries through an Interactive Teller Machine (ITM).
  • Provide information or make appropriate referrals in response to external and internal inquiries about bank wide products and services.
  • Opening, closing and performing maintenance on accounts.
  • Building relationships with customers by identifying needs and offering solutions.
  • Providing accurate information to customers based on product and service knowledge and understanding of the banking industry.
  • Offer Electronic Banking (Online, Mobile, Bill Pay, Banker on the Go), Phone-A-Bank and Online Account Origination support.
  • Participating in training and development programs.
  • Upholding the Bank's image through a professional presence.
  • Complying with all applicable policies, laws, and regulations.
  • Performing additional clerical duties such as offering support through a service help desk for internal and external business partners.
  • Regular attendance is required
  • Other activities, duties or responsibilities that are required of the employee may be assigned.

This is not a remote position. Position is located on-site at our Headquarters building in Omaha, NE.
  • High school diploma or equivalent required
  • Previous banking experience preferred, but not required
  • Strong customer service, communication and problem solving skills
  • Proficient computer skills
  • Basic math skills
  • Knowledge of telephone and business etiquette
  • Basic PC operation - understanding of Microsoft Office and Internet
  • Basic telephone system operation
  • Ability to maintain confidentiality
  • Ability to effectively function as a team player
  • Ability to work with limited supervision

Core Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Apply