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Remote Call Center Team Leader Jobs in Arizona (NOW HIRING)

ASCENSUS

Bilingual Call Center Representative

Phoenix, AZ · Remote

$19/hr

Ascensus is the leading independent technology and service platform powering savings plans across ... These positions are 100% fully remote**** The first 4 weeks consist of training from 10:00 am to 6 ...

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Remote Call Center Team Leader information

What is the difference between Remote Call Center Team Leader vs Remote Customer Service Supervisor?

AspectRemote Call Center Team LeaderRemote Customer Service Supervisor
CredentialsExperience in call center operations, leadership skillsCustomer service experience, leadership skills
Work EnvironmentCall center or customer support teams, remote settingCustomer service teams, remote or on-site
Industry UsageCommon in call centers, telecommunication, tech supportUsed across various customer service industries
Search IntentCompare leadership roles in call centersCompare supervisory roles in customer service

The Remote Call Center Team Leader and Remote Customer Service Supervisor roles both involve overseeing customer support teams remotely. The Team Leader typically focuses on call center operations, team performance, and meeting call metrics, while the Supervisor may have broader responsibilities in customer service quality and client satisfaction. Both roles require leadership skills and experience in customer support, but the Team Leader is more specialized in call center metrics and operations.

What cities in Arizona are hiring for Remote Call Center Team Leader jobs?

Cities in Arizona with the most Remote Call Center Team Leader job openings:

Remote Call Center Team Leader jobs near you

Remote Call Center Representative

HKA Enterprises

Tempe, AZ • On-site, Remote

$20/hr

Temporary

This job post has expired today. Applications are no longer accepted.

Job description


About the Role
We're hiring a Remote Call Center Representative for a full-time, work-from-home position supporting a 24/7 Support Center handling facilities, utilities, water, and sanitation-related customer service. This role requires a dedicated home office space and upgraded internet service. Employees must be able to work any shift between 12:00 a.m. and 12:59 p.m.
Pay: $20.00- $22.00 per hour DOEWhat You'll Do
  • Respond to alarms, phones, emails, and chats professionally regarding facilities, water, and sanitation issues
  • Research information using all available resources
  • Handle and resolve customer complaints; process orders, forms, and applications
  • Identify and escalate priority issues; route calls to appropriate resources
  • Follow up on customer calls, including callbacks
  • Complete call reports and maintain department standards for attendance and productivity
  • Work outbound call campaigns or serve as a dedicated agent for specific clients
  • Coordinate responses between vendors and customers
  • Enter, dispatch, and complete customer work orders via various software systems
  • Record audio announcements and utilize translation services when necessary
  • Recognize and document trends in customer calls; alert leadership of potential issues
  • Notify technical support of system issues and escalate work stoppages
  • Complete required training within expected timeframes
  • Adhere to Support Center guidelines, including scheduled breaks and shifts
  • Work overtime as needed based on technical, staffing, or client needs
What You Bring
  • High school diploma or GED required
  • 2-4 years of call center/customer service experience (or equivalent combination of education and experience)
  • Strong verbal and written communication skills; clear, pleasant speaking voice
  • Ability to navigate multiple databases (5-7)
  • Basic to intermediate computer skills (Outlook, Word, Excel)
  • Strong problem analysis and problem-solving skills; customer service orientation
  • Excellent organizational skills and attention to detail
  • Adaptability, teamwork, professionalism, and courtesy
  • Stress tolerance and the maturity to work unsupervised in a virtual environment
  • Basic computer troubleshooting skills
  • Ability to adhere to a set schedule with predetermined breaks
  • A distraction-free virtual home work environment
Preferred Qualifications
  • Some college coursework or training beyond high school
  • Knowledge of facilities maintenance, utilities, city services, and/or water/wastewater management
  • Experience with Salesforce, Vonage Telephony, or CMMS platforms (e.g., Maintenance Connection)

#RemoteJobs #CallCenterJobs #CustomerService #WorkFromHome #UtilitiesSupport #CustomerSupport #NowHiring #HiringNow #VirtualJobs #CustomerServiceRep
#LI-MR1
Additional Information
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
Meet Your Recruiter
Michael Rivera
HKA Enterprises is a global workforce solutions firm. If you're seeking a new career opportunity or project experience, our recruiters will work to understand your qualifications, experience, and personal goals. At HKA, we recognize the importance of matching employee goals with those of the employer. We strive to seek credibility, satisfaction, and endorsement from all of our applicants. We invite you to take time and search for your next career experience with us! HKA is an EEO Employer who participates in the US Citizenship and Immigration Services E-Verify Program.
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About HKA Enterprises

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

1,001 - 5,000 Employees

Headquarters location

Fingerville, SC, US

Year founded

1977

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