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Remote Call Center Supervisor Jobs in Roxana, IL

Workforce Connections

Denial Specialist

Saint Louis, MO · Remote

$22/hr

Denials Specialist (Remote) Pay Rate: $22.47/hour Assignment Length: 6-12 months (with potential to ... Candidates with only call center experience may not be a fit CLIENT does not discriminate in ...

Kobie Marketing

Sr. Account Manager

Saint Louis, MO · Remote

As a remote-first organization headquartered in St. Petersburg, Florida, Kobie values meaningful in ... Strong background managing operational workstreams and KPIs (call center, customer inquiries etc ...

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Remote Call Center Supervisor information

See Roxana, IL salary details

$28.3K

$61.2K

$105K

How much do remote call center supervisor jobs pay per year?

As of Aug 22, 2026, the average yearly pay for remote call center supervisor in Roxana, IL is $61,215.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,000.00 and $71,900.00 per year, depending on experience, location, and employer.

What is a remote call center supervisor?

A Remote Call Center Supervisor oversees a team of customer service representatives working from various locations. They monitor performance, provide coaching, handle escalations, and ensure customer satisfaction. Using virtual communication tools, they track key metrics, maintain team morale, and implement process improvements. Their goal is to optimize efficiency while maintaining a high level of service quality.

What are the key skills and qualifications needed to thrive as a remote call center supervisor?

To thrive as a Remote Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a proven track record of managing distributed teams, often supported by a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telecommunication systems is typically required. Exceptional communication, problem-solving, and motivational skills help supervisors effectively lead remote agents and resolve issues promptly. These skills and qualities are crucial for ensuring operational efficiency, maintaining high customer service standards, and fostering team cohesion in a virtual environment.

What are some typical challenges faced by remote call center supervisors, and how can they be addressed?

One common challenge for Remote Call Center Supervisors is maintaining team engagement and consistent communication across different locations and time zones. Effective use of collaboration tools, regular virtual team meetings, and clear performance metrics help bridge the distance and keep everyone aligned. Another challenge is monitoring performance and providing timely feedback to remote agents; this can be managed through real-time monitoring software and scheduled one-on-one check-ins. Proactively addressing these challenges ensures a productive team environment and helps maintain high levels of customer satisfaction.

What cities near Roxana, IL are hiring for Remote Call Center Supervisor jobs?

Cities near Roxana, IL with the most Remote Call Center Supervisor job openings:

Remote Call Center Supervisor jobs near you

Front End Developer - Angular

The Timberline Group

Saint Louis, MO • On-site, Remote

$101K - $117K/yr

Full-time

Re-posted 11 days ago

Job description

The Front End Developer will help build and scale a combination of self-service tools and customer-facing services, rapid UI experimentation and analytics UI interfaces.This position will be responsible for building products, supporting experiences and services, delivering in a fast, agile, and reliable manner with high quality and low technical debt. The ideal candidate should be passionate about building, improving, and championing their work.
Key Duties and Responsibilities
  • Support daily operations of the call center and ensuring the daily health of the Guardian Angel suite of applications
  • Responsible for routine maintenance as needed
  • Assist in new development related to the expansion of the scope and behavior of the applications
  • Prepares functional specifications from which programs will be written; and then designs; codes; tests; debugs and documents programs
  • Participates in the technical design; development; testing; implementation and maintenance of website enhancements
  • Conducts systems tests; monitors test results; and takes appropriate corrective action
  • May prepare technical user guides as needed
  • Other projects or responsibilities as assigned

Position Qualifications
State the minimum qualifications required to successfully perform the job. These are the qualifications that are necessary for someone to be considered for the position.
Education
  • Bachelor's degree in Computer Science or related field preferred (or 4+ additional years work experience)

Experience
  • 3+ years relevant professional development experience
  • Must be proficient in Angular 1.5.0 with a minimum of 2 years' experience
  • Experience in developing front-end software with Angular 2.0+ experience preferred
  • Experience in developing rich applications with CSS, must be able to work with CSS3 proficiently
  • Some design skills necessary, ability to create images, icons, banners, headers and screen layout as needed

Knowledge
  • KendoUI experience preferred
  • Experience with encoding/decoding JSON objects/strings
  • Familiar with consuming web services via Angular
  • Intermediate level of experience with JavaScript as a whole
  • Knowledge of Map Box preferred

Skills/Abilities
  • Strong customer focus, ownership, urgency and drive
  • Ability to convert a design document into a working user interface with no loss in fidelity
  • Creative and effective problems solving skills
  • Handle multiple priorities which are constantly changing
  • Deal with stressful, rapidly changing situations
  • Ability to work in a team and communicate effectively from a remote location

The Timberline Group
Phone: 636-209-5537
PO Box 385, Lebanon, MO 65536
www.timberlinegrp.com
resumes@timberlinegrp.com
"Delivering quality solutions through quality people"

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