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Remote Call Center Supervisor Jobs in Tennessee (NOW HIRING)

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... Provide Tier 2 and Tier 3 platform support to call center staff, supervisors, and end users ...

kgs

AWS Connect Admin

Nashville, TN · Remote

$17.50 - $24/hr

This position is Remote. We offer competitive compensation and an extraordinary benefits package ... Provide Tier 2 and Tier 3 platform support to call center staff, supervisors, and end users ...

Ardent Health

Contact Center Scheduler

Brentwood, TN · Remote

The Remote Scheduler may work within the following timezones: Central (CST) - 7:30a-5p CST Mountain ... First Call Resolution (FCR). * Safeguards patient information through compliance of HIPPA ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

... call center, service desk, or IT managed services program. * Experience working in a fully remote I ... T service delivery environment. Required Skills and Competencies: * Strong communication skills in ...

kgs

ServiceNow Administrator

Nashville, TN · Remote

... call center, service desk, or IT managed services program. * Experience working in a fully remote I ... T service delivery environment. Required Skills and Competencies: * Strong communication skills in ...

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Remote Call Center Supervisor information

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$26.8K

$57.9K

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How much do remote call center supervisor jobs pay per year?

As of Aug 10, 2026, the average yearly pay for remote call center supervisor in Tennessee is $57,937.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,600.00 and $68,100.00 per year, depending on experience, location, and employer.

What are some typical challenges faced by remote call center supervisors, and how can they be addressed?

One common challenge for Remote Call Center Supervisors is maintaining team engagement and consistent communication across different locations and time zones. Effective use of collaboration tools, regular virtual team meetings, and clear performance metrics help bridge the distance and keep everyone aligned. Another challenge is monitoring performance and providing timely feedback to remote agents; this can be managed through real-time monitoring software and scheduled one-on-one check-ins. Proactively addressing these challenges ensures a productive team environment and helps maintain high levels of customer satisfaction.

What are the key skills and qualifications needed to thrive as a remote call center supervisor?

To thrive as a Remote Call Center Supervisor, you need experience in call center operations, strong leadership abilities, and a proven track record of managing distributed teams, often supported by a bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) platforms, workforce management tools, and telecommunication systems is typically required. Exceptional communication, problem-solving, and motivational skills help supervisors effectively lead remote agents and resolve issues promptly. These skills and qualities are crucial for ensuring operational efficiency, maintaining high customer service standards, and fostering team cohesion in a virtual environment.

What is a remote call center supervisor?

A Remote Call Center Supervisor oversees a team of customer service representatives working from various locations. They monitor performance, provide coaching, handle escalations, and ensure customer satisfaction. Using virtual communication tools, they track key metrics, maintain team morale, and implement process improvements. Their goal is to optimize efficiency while maintaining a high level of service quality.

What are the most commonly searched types of Call Center Supervisor jobs in Tennessee? The most popular types of Call Center Supervisor jobs in Tennessee are:
What are popular job titles related to Remote Call Center Supervisor jobs in Tennessee? For Remote Call Center Supervisor jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Remote Call Center Supervisor jobs in Tennessee look for? The top searched job categories for Remote Call Center Supervisor jobs in Tennessee are:
What cities in Tennessee are hiring for Remote Call Center Supervisor jobs? Cities in Tennessee with the most Remote Call Center Supervisor job openings:
Remote Call Center Supervisor jobs near you
Infographic showing various Remote Call Center Supervisor job openings in Tennessee as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 19% Part Time, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $57,937 per year, or $27.9 per hour.

Revenue Cycle Pre-Registration Associate

Quorum Health

Brentwood, TN • Remote

Full-time

Medical, Retirement, PTO

Posted 19 days ago

Quorum Health rating

6.5

Company rating: 6.5 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

Revenue Cycle Pre-Registration Associate

Employment Type: Full Time
Location:  Remote
Reports To: Senior Manager, Pre-Registration

You must reside in one of these states to be eligible for this position:

Arkansas                  California                 Kentucky
Massachusetts                Nevada                    New Mexico
Oregon                  Utah                      Tennessee
Texas                     Wyoming

Job Summary:

The Revenue Cycle Pre-Registration Associate position is responsible for pre-registering scheduled patients. The role includes conducting pre-service patient interviews, ensuring a complete and accurate billing record for the scheduled service, as well as collecting estimated patient financial liabilities. These efforts will result in increased net revenue by reducing bad debt and potential write-offs due to a lack of patient collections or front-end related denials. Interactions will be conducted with providers, payers, patients, and hospital-based personnel. Duties are to be performed accurately and timely while providing exceptional customer service.

Key Responsibilities:

  • Responsible for interviewing patients via phone through inbound/outbound efforts while completing the pre-registration process.
  • Responsible to comply with regulatory requirements during the pre-registration process.  Including but not limited to completing the Medicare Secondary Payer Questionnaire.
  • Responsible to educate patients on their estimated out of packet financial responsibility..  Collects liabilities while within the guidelines set forth by the organization.
  • Responsible to escalate high dollar out of pocket accounts at risk for non-patient payment prior to services being rendered.
  • Resolves patient demographic and insurance discrepancies as identified through various system tools.
  • Responsible for thoroughly and accurately documenting the outcome of the patient interview while delivering excellent customer service.
  • Responsible to observe privacy, safety, and security procedures, using equipment and materials properly.
  • Possesses the ability to work within a remote call center environment free from distractions and background noise. 
  • Recognizes and consistently exhibits exceptional customer service as a critical factor in all duties performed.

Required Skills & Qualifications:

  • Proficient in typing.
  • General knowledge of medical terminology.
  • Ability to communicate effectively and professionally in English, both verbally and in writing. Bilingual a plus.
  • Critical thinking and problem-solving skills.
  • High school graduate or equivalent.
  • One year of previous scheduling experience in the medical field is preferred. 

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional development and advancement.
  • Supportive work environment with a collaborative team.
  • Comprehensive healthcare coverage.
  • Retirement savings plan.
  • Paid time off and flexible scheduling options.
  • Student loan repayment program.

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