Remote Call Center Rep Jobs in Chicago, IL (NOW HIRING)

Responsive recruiter
Benefits:

• Flex- Time
• Opportunity for advancement
• Training & development

KENTECH Consulting Inc is an award-winning background technology screening company. We are the creators of innovative projects such as eKnowID.com, the first consumer background checking system of its kind, and ClarityIQ, a high-tech and high-touch investigative case management system.
MISSION
We are on a mission to help the world make clear and informed hiring decisions.
VALUE
To achieve our mission, our team embodies the core values aligned with it:
Customer Focused: We are customer-focused and results-driven.
Growth Minded: We believe in collaborative learning and industry best practices to deliver excellence.
Fact Finders: We are passionate investigators for discovery and truth.
Community and Employee Partnerships: We believe there is no greater power for transformation than delivering on what communities and employees care about.
IMPACT
As a small, agile company, we seek high performers who appreciate that their efforts will directly impact our customers and help shape the next evolution of background investigations.
KENTECH Consulting Inc is seeking a detail-oriented, hardworking, and team-focused Verification Specialist / Call Center Representative to support accurate and timely background verifications. This role requires strong communication skills, professionalism, and the ability to manage a high volume of outreach efficiently.
Key Responsibilities
• Verification and Outreach, contact employers, educational institutions, and references to verify candidate information.
• High-Volume Calls, conduct 70 or more clear and professional phone calls each day to collect required verification details.
• Multi-Channel Communication, gather and confirm information by phone, fax, and email while ensuring accuracy.
• Data Research and Accuracy, retrieve and verify data from various websites and databases to support background checks.
• Client Updates and Reporting, provide timely updates on verification progress and maintain detailed records.
• Team Collaboration, support team goals by assisting with additional tasks as assigned.
Qualifications and Experience
• Two or more years of experience in call center or customer service roles and one or more years in an office environment.
• College Degree (preferred), Criminal Justice, Pre-Law, Paralegal, Journalism, or Political Science, or three or more years of relevant work experience.
• Fast and Accurate Typing, minimum 50 words per minute with strong accuracy.
• Security Clearance Requirement, must be able to pass background checks to obtain a Permanent Employee Registration Card (PERC).
Soft Skills
• Strong Communication, professional, clear, and client-focused verbal and written communication.
• Organized and Detail-Oriented, able to manage multiple verifications and meet deadlines.
• Quick Problem Solver, adaptable and resourceful when resolving verification challenges.
• Team Player, comfortable working in a fast-paced, team-oriented environment with a customer-first approach.
Why Join KENTECH?
• Remote and Flexible, work from anywhere while supporting a global team.
• Professional Growth, gain valuable experience in background verification and compliance.
• Impactful Work, play a key role in helping organizations make informed hiring decisions.
Apply Now
If you are a detail-driven professional with strong communication and research skills, we would love to hear from you.
KENTECH Consulting Inc. is an equal opportunity employer. We celebrate diversity and remain committed to fostering an inclusive workplace.
This is a remote position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
WHO WE ARE
KENTECH Consulting, Inc is a premier U.S.-based background investigation solutions firm and licensed Private Detective Agency. Our team of investigative experts blends cutting-edge technology with industry insight to deliver fast, accurate, and comprehensive reports.
With deep cross-industry experience, we provide fully compliant investigative services that meet the high demands of today's business environment.
WHAT WE DO
We offer customized background screening solutions tailored to meet the needs of diverse industries.
Our advanced tools and digital platforms allow us to conduct background and security checks up to 75% faster than traditional methods.
With real-time access to over 500 million records, KENTECH is a trusted authority in background checking technology across the U.S.
OUR VISION
To help the world make clear and informed decisions.
OUR MISSION
To deliver fast, accurate, and secure background investigations on a global scale-supporting safer hiring decisions and stronger communities.
CAREERS AT KENTECH
We're building a team of remarkable individuals who are:
Critical thinkers and problem solvers who see challenges as opportunities
Driven professionals who create meaningful impact through their ideas and results
Mission-driven collaborators who believe in the power of digital identity to create safer environments
Naturally curious and eager to innovate in an ever-changing landscape
Team players who believe in the value of camaraderie, laughter, and high standards
WHO THRIVES HERE?

• People who never back down from a tough challenge
• Professionals who bring their best every day-and uplift others around them
• Individuals who value purpose, performance, and a good laugh
• Teammates who want to shape the future of digital security and identification
• You, if you're reading this and thinking: "This sounds like my kind of place."

YOUR NEXT CHAPTER STARTS HERE
Ready to do work that matters with people who care?
Explore our current openings-your future team is waiting