Omar, WV · Remote
$80K - $100K/yr
Location: Remote within Shentel's footprint in Virginia, West Virginia, Pennsylvania, Maryland ... call center experience * Strong communication and problem-solving skills * Ability to navigate ...
Omar, WV · Remote
$80K - $100K/yr
Location: Remote within Shentel's footprint in Virginia, West Virginia, Pennsylvania, Maryland ... call center experience * Strong communication and problem-solving skills * Ability to navigate ...
Canada, KY · Remote
$54 - $71.25/hr
Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls * Ensure ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...
Canada, KY · Remote
$54 - $71.25/hr
Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls * Ensure ... remote work. * Growth Mindset: reap the benefits of a range of professional development ...
Oceana, WV · On-site +1
$75K - $98K/yr
You will administer ongoing case management services to assess individual or family needs ... remote or isolated sites. You must be able to travel on military and commercial aircraft for ...
Oceana, WV · On-site +1
$75K - $98K/yr
You will administer ongoing case management services to assess individual or family needs ... remote or isolated sites. You must be able to travel on military and commercial aircraft for ...
$26.2K - $32.7K
5% of jobs
$32.7K - $39.2K
13% of jobs
$41.9K is the 25th percentile. Wages below this are outliers.
$39.2K - $45.6K
16% of jobs
The median wage is $51.9K / yr.
$45.6K - $52.1K
16% of jobs
$52.1K - $58.6K
15% of jobs
$62.9K is the 75th percentile. Wages above this are outliers.
$58.6K - $65K
14% of jobs
$65K - $71.5K
8% of jobs
$71.5K - $78K
6% of jobs
$78K - $84.4K
3% of jobs
$84.4K - $90.9K
2% of jobs
$90.9K - $97.4K
1% of jobs
$26.2K
$56.8K
$97.4K
A Remote Call Center Manager oversees the operations of a virtual call center, ensuring efficiency, quality customer service, and team performance. They are responsible for managing remote agents, monitoring key performance indicators, implementing training programs, and optimizing workflows. They also coordinate technology platforms, address customer concerns, and develop strategies to improve service levels. Strong leadership, communication, and problem-solving skills are essential for success in this role.
A Remote Call Center Manager should possess strong leadership, organizational, and customer service skills, along with experience in managing virtual teams and a relevant business or communications degree. Familiarity with cloud-based contact center software, CRM systems, and metrics dashboards is essential, and certifications like Six Sigma or COPC can be advantageous. Exceptional communication, problem-solving, and motivational abilities help build trust and maintain high team morale. These skills ensure effective remote operations, high-quality customer interactions, and achievement of performance goals.
Remote Call Center Managers often face challenges such as maintaining team engagement, ensuring consistent communication, and monitoring performance across a distributed workforce. Overcoming these obstacles typically involves leveraging robust digital collaboration tools, setting clear expectations, and establishing regular virtual check-ins. Additionally, fostering a strong team culture through recognition programs and ongoing coaching can help maintain motivation and accountability. By actively addressing these challenges, managers can create a productive and positive remote work environment that delivers excellent customer service.
For Remote Call Center Manager jobs in Logan, WV, the most frequently searched job titles are:
Cities near Logan, WV with the most Remote Call Center Manager job openings:
Omar, WV • Remote
6.3
Based on 11 frontline employees who took The Breakroom Quiz
79th of 99 rated telecommunications companies
Paid breaks
Respectful managers
Uninterrupted breaks
$80K - $100K/yr
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
This job post has expired 2 days ago. Applications are no longer accepted.
Location: Remote within Shentel’s footprint in Virginia, West Virginia, Pennsylvania, Maryland, Kentucky, and Ohio
Schedule: Full-time
What You’ll Do
As a Customer Service Representative, you’ll be the first point of contact for customers—helping solve problems, answer questions, and identify opportunities to deliver additional value. This role combines customer service and sales, giving you the ability to directly impact both customer experience and your earning potential.
Compensation & Earning Potential
Schedule Expectations:
We know that work-life balance is important to you and your family!
Remote Work Expectations
What We’re Looking For
Why Join Us
Our Mission
We’re committed to delivering exceptional service while keeping our communities connected. Every interaction matters—and you’ll play a key role in making that happen. Shentel shows industry-leading customer satisfaction; our service speaks for itself. We offer our employees a competitive benefits package and a winning culture. With over 100 years of history and growth, Shentel continues to lead the way. Apply with us today to learn more!
Sourced by ZipRecruiter
Telecommunications
1,001 - 5,000 Employees
Edinburg, VA, US
1902
