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Remote Call Center Analyst Jobs in Ladson, SC (NOW HIRING)

Hudson Automotive Group

Telecom Analyst

Charleston, SC · On-site +1

Fully remote position.Candidates MUST reside in one of the following states: NC, SC, GA, FL, TN, OH ... Proficiency in call analytics tools and reporting systems. * Experience with AI-based call ...

Pitch Health Solutions LLC

Transfer Agent

Charleston, SC · On-site +1

$25/hr

Pitch Perfect Solutions is hiring experienced Transfer Agents to join our high-performing remote ... Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Legal Intake Pros

Intake Success Coach

Summerville, SC · On-site +1

You'll use call reviews, data analysis, and structured coaching to turn quality findings into ... Benefits: * Remote-first * PTO and sick leave eligibility beginning at 90 days, plus 12 paid ...

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Showing results 21-40

All JobsCall Center Analyst JobsRemote Call Center Analyst JobsRemote Call Center Analyst Jobs in Ladson, SC

Remote Call Center Analyst information

See Ladson, SC salary details

$28.2K

$60.8K

$93K

How much do remote call center analyst jobs pay per year?

As of Aug 21, 2026, the average yearly pay for remote call center analyst in Ladson, SC is $60,758.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,300.00 and $78,000.00 per year, depending on experience, location, and employer.

What does a remote call center analyst do?

A Remote Call Center Analyst is responsible for monitoring and evaluating the performance of call center agents who work from home or remote locations. They analyze call data, listen to recorded calls, and provide feedback to improve customer service and efficiency. Their role often includes preparing reports, identifying trends, and recommending process improvements to enhance the overall quality of the call center operations.

How do remote call center analysts typically collaborate with their teams despite working from different locations?

Remote Call Center Analysts rely heavily on digital communication tools such as instant messaging platforms, video conferencing, and shared dashboards to stay connected with their colleagues and supervisors. Regular virtual meetings and team huddles are common to discuss performance metrics, address challenges, and share updates. Collaboration is also facilitated through ticketing systems and collaborative documentation, ensuring that everyone is aligned and informed. This structure helps maintain a sense of teamwork and support, even when working remotely.

What are the key skills and qualifications needed to thrive as a remote call center analyst, and why are they important?

To thrive as a Remote Call Center Analyst, you need strong customer service skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and ticketing tools is often required. Excellent verbal communication, patience, and the ability to work independently are standout soft skills in this role. These skills ensure efficient issue resolution, high customer satisfaction, and effective performance in a remote work environment.

What is the difference between Remote Call Center Analyst vs Customer Service Representative?

AspectRemote Call Center AnalystCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeHigh school diploma or equivalent
Work EnvironmentRemote, call center or office settingRemote or in-office customer service environment
Employer & Industry UsageCall centers, tech companies, healthcare, financeRetail, telecom, banking, service industries
Common Search & Comparison IntentUnderstanding analytical roles in call centersCustomer support and service roles

The Remote Call Center Analyst focuses on analyzing call data, improving processes, and supporting customer service teams, often requiring analytical skills. Customer Service Representatives primarily handle direct customer interactions, providing support and resolving issues. While both roles may work remotely and in call center environments, the analyst role emphasizes data analysis and process improvement, whereas the representative role centers on customer interaction and issue resolution.

What job categories do people searching Remote Call Center Analyst jobs in Ladson, SC look for?

The top searched job categories for Remote Call Center Analyst jobs in Ladson, SC are:

What cities near Ladson, SC are hiring for Remote Call Center Analyst jobs?

Cities near Ladson, SC with the most Remote Call Center Analyst job openings:

Remote Call Center Analyst jobs near you
Infographic showing various Remote Call Center Analyst job openings in Ladson, SC as of August 2026, with employment types broken down into 81% Full Time, 13% Part Time, 2% Temporary, and 4% Contract. Highlights an 100% Remote job distribution, with an average salary of $60,758 per year, or $29.2 per hour.

Telecom Analyst

Hudson Automotive Group

Charleston, SC • On-site, Remote

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Hudson Automotive Group rating

4.2

Company rating: 4.2 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

151st of 155 rated car dealerships

Job description

Hudson Automotive Group is searching for a highly qualified Telecom Analyst to oversee and optimize the organization's telecommunication systems, including traditional and AI-based platforms. The Telecom Analyst will ensure a seamless communication infrastructure by managing phone upgrades to a consolidated platform, optimizing ISP performance, and supporting general telephony requests.
If you are a Telecom Analyst looking to join a fast-growing organization, it's time to shift your career into gear with Hudson Automotive!
***Fully remote position.Candidates MUST reside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL, or KY***
What do we offer?
  • Fully Remote position (MUST reside in one of the following states: NC, SC, GA, FL, TN, OH, LA, AL, or KY)
  • Medical, Dental, Vision, and Life Insurance
  • 401k
  • Paid Vacation/Holidays
  • Continuous Professional Development through Hudson Academy
  • Employee discounts on products & services

What are we looking for?
  • Track record of leading and coordinating phone system upgrades and migrations to a unified, consolidated platform.
  • Proven experience overseeing configuration, routing, and provisioning of telephony systems including faxing and paging technologies.
  • Must be self-motivated, extremely organized, task and detail-oriented
  • Excellent communication, troubleshooting, and vendor management skills.
  • Must be flexible in a fast-paced, ever-changing environment.

Qualifications:
  • Bachelor's degree in information technology, Telecommunications, or related field (or equivalent experience).
  • 3+ years of experience managing telecommunication systems, VoIP platforms, or related technologies.
  • Strong understanding of networking fundamentals, ISP performance metrics, and telecom infrastructure.
  • Proficiency in call analytics tools and reporting systems.
  • Experience with AI-based call management or IVR systems preferred.
  • Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams Voice.
  • Knowledge of SIP, PBX, VoIP, and cloud telephony systems.
  • Experience with automation or AI platforms for customer interaction.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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