Remote Call Center Analyst Jobs in Nebraska (NOW HIRING)

Why Valmont
 

We’re Here to Move the World Forward.

Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.

Join a Fortune 1000 company that respects hard work, honors diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now.

At Valmont Industries, we are committed to delivering top-notch products and services. We pride ourselves on our dedication to customer satisfaction and quality assurance. We're looking for a proactive problem-solver to join our team and ensure our customers receive the highest level of support.

As a Product Services Specialist, you'll be at the forefront of addressing product and service complaints from various stakeholders, including customers, agents, inspectors, and contractors. Your primary focus will be to swiftly analyze issues, develop effective solutions, and collaborate with internal teams to implement resolutions while minimizing financial impact on the company. You'll serve as the liaison between offsite locations, customers, and internal departments to ensure prompt and satisfactory resolution of field claims.

Essential Functions:

• Negotiate and resolve product complaints from shipment to resolution, considering both commercial and physical aspects.
• Coordinate internal activities to address complaints promptly and effectively.
• Maintain accurate records of product issues and resolutions.
• Collaborate with cross-functional teams to prevent recurrence of problems.
• Communicate extensively with external stakeholders and internal departments to facilitate problem resolution and ensure customer satisfaction.
• Participate in joint department planning and policy implementation.

Required Qualifications of Every Candidate:

• Preferred Bachelors with 3+ years relevant experience or Associates Degree with 5+ years relevant experience or 7+ years of relevant experience
• Strong negotiation skills and ability to communicate effectively with internal and external stakeholders.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to prioritize tasks and thrive in a fast-paced environment.
• Strong organizational skills and ability to manage multiple tasks concurrently.
• Available for occasional domestic travel (up to 5%).

Preferred Qualifications:

• At least two years of experience with Valmont manufacturing processes and policies.
• Extensive product knowledge within the L&T Division.
• Proficiency in analyzing production prints, project plans, and customer specifications.
• Experience with Universe, Jira, IFS, AutoCAD, and Call Center operations.

This role is primarily office-based, with the possibility of a hybrid remote/office setup after the initial training period.

Benefits

Valmont offers employees and their families a comprehensive Total Wellbeing benefit package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent upon the role, work schedule, or location and can include the following:

• Healthcare (medical, prescription drugs, dental and vision)

• 401k retirement plan with company match

• Paid time off

• Employer paid life insurance

• Employer paid short-term and long-term disability including maternity leave

• Work Life Support

• Tuition Reimbursement up to $5,250 per year

• Voluntary programs like tobacco cessation, Type 2 diabetes reversal, one-on-one health coaching, mortgage services and more

Valmont does not discriminate against any employee or applicant in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected by law.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

If you have a disability and require any assistance in filling out the application for employment email EEOCompliance@Valmont.com.