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Remote Call Center Agent Jobs in Rutherfordton, NC

Ecco Group

Verizon FIOS Sales Agent

Shelby, NC · Remote

Are you interested in a remote work from home position with a reputable company? In this role, you ... Required Qualifications: * 1 year of sales experience-mandatory (Call center preferred) * Computer ...

All JobsRemote Call Center Agent JobsRemote Call Center Agent Jobs in Rutherfordton, NC

Remote Call Center Agent information

See Rutherfordton, NC salary details

$9

$15

$21

How much do remote call center agent jobs pay per hour?

As of Jun 23, 2026, the average hourly pay for remote call center agent in Rutherfordton, NC is $15.06, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $16.63 per hour, depending on experience, location, and employer.

What Does a Remote Call Center Agent Do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a Remote Call Center Agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are Remote Call Center Agents?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
More about Remote Call Center Agent jobs
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What job categories do people searching Remote Call Center Agent jobs in Rutherfordton, NC look for? The top searched job categories for Remote Call Center Agent jobs in Rutherfordton, NC are:
What cities near Rutherfordton, NC are hiring for Remote Call Center Agent jobs? Cities near Rutherfordton, NC with the most Remote Call Center Agent job openings:
Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Rutherfordton, NC as of June 2026, with employment types broken down into 2% As Needed, 86% Full Time, 5% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $31,325 per year, or $15.1 per hour.

Verizon FIOS Sales Agent

Ecco Group

Shelby, NC • Remote

Full-time

Posted 23 days ago

Job description

Salary: 11

ECCO Group USA is hiring for their Verizon FIOS Home Services Program.



Are you interested in a remote work from home position with a reputable company?


In this role, you will contact customers who are eligible for Verizon FiOS Home services and establish new customer accounts for TV and Internet services. ECCO Group offers Work from Home schedules, if you qualify, with paid comprehensive 5-dayremote training. ECCO Group USA offers hourly pay plus commission paid out weekly.



Full Time Schedule:


  • 38+ hours per week
  • Orientation will be held on 5/11/26 from 1pm-2pm (paid)
  • Training will be 5/12-5/18 from 12pm-6pm; no Saturday or Sunday training
  • Schedule is Monday-Saturday | Off on Sunday and either Tues or Thurs | Hours: 10am-6:30pm | Unpaid 45 min lunch break | Two paid 15 min breaks
  • Hourly pay is $11/hr. plus commission and bonuses based on sales performance.
  • Must be cleared by IT and install our required programming on your PC during our system setup session prior to start date.



Required Qualifications:


  • 1 year of sales experience-mandatory (Call center preferred)
  • Computer proficiency in Windows-based applications
  • Comfortable relating to customers and offering solutions with ability to problem solve in a
    positive, productive manner
  • Self-directed with analytical skills
  • Strong oral, interpersonal and communication skills


Preferred Qualifications

  • Home services experience sales
  • Strong sales skills, including courteous telephone etiquette and professionalism
  • Ability to navigate multiple web interfaces/browsers/systems competently
  • Call Center Sales experience or Outside Sales experience a plus!


Required Prerequisites:


  • Must pass 7-year background check
  • Must have secured designated workspace separate free from distractions and noise
  • Must be hardwired for internet service with ethernet cord NO WIFI (or Hot Spot)-or must purchase an approved adapter from our list.
  • Must have USB headset with microphone mute and noise cancelling function
  • Must have a Windows 11 or better computer (No Mac books or Chrome books)
  • $11/HR PLUS COMMISSIONS


Ecco Group is an Equal Employment Opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, gender, national origin, age, disability, sexual orientation, veteran status, or any other status protected under local, state or federal laws.