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Remote Call Center Agent Jobs in Hamilton, ON (NOW HIRING)

Gabriel Pizza

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BILINGUAL CUSTOMER CARE AGENT

Ottawa, ON · Remote

CA$17.60/hr

... call center experience of at least 1 year. Nice to have - experience in the food industry!

AO Globe Life

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Entry Level Benefits Sales Representative (100% Remote)

Brampton, ON · Remote

CA$60K - CA$80K/yr

Call center environments * Education * Sales and account support * Client-facing positions The ... Work independently in a remote setting * Learn new software and digital platforms * Accept coaching ...

Aspire Lifestyles

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Remote Customer Service Representative

Kitchener, ON · Remote

CA$20 - CA$22/hr

Remote - Ontario, Canada Start Date: September 2026 Position Type: Permanent, Full-Time Pay Range ... Call center or high-volume service experience preferred · Hospitality, travel, tourism, airline ...

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How much do remote call center agent jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote call center agent in Hamilton, ON is $14.09, according to ZipRecruiter salary data. Most workers in this role earn between $11.69 and $15.66 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Hamilton, ON as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $29,302 per year, or $14.1 per hour.

Sales Center Agent - Bilingual French Canadian & English

SmartStop Self Storage

Nepean, ON • Remote

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 3 days ago

Job description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses, and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Starting at $18.00 - $19.00/hour depending on experience + Bonus

Sales Center Agent Job Summary

The SmartStop Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions, and taking payments. Sales Center Agents also make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

  • Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
  • Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
  • Work with existing customers by answering questions, taking payments, and resolving concerns.
  • Make outbound calls to follow up on rental reservations.
  • Meet personal/team qualitative and quantitative targets.
  • Perform duties assigned by Supervisor(s).

Qualifications

  • Customer centric.
  • Sales driven with a can-do attitude.
  • Proficiency in both French Canadian & English
  • Good computer skills.
  • Excellent verbal, phone, and email communication.
  • Ability to build relationships, (both internal and external).
  • Good problem-solving abilities.
  • Multi-tasking is a must.
  • Ability to work weekends.

Benefits

  • Monthly Bonus Incentive Plan
  • Health insurance including medical, dental and vision
  • Life and Disability Insurances
  • Paid Time Off & Paid Holidays
  • Work from home

SmartStop Self Storage

Strategic Storage PM Canada, ULC, DBA SmartStop® Self Storage, is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop® Self Storage, is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!

Apply