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Remote Call Center Agent Jobs in Burlington, VT (NOW HIRING)

OhMD

AI Agent Product Manager

Burlington, VT · On-site +1

Burlington, VT (hybrid) or remote About OhMD OhMD is an AI patient communication platform used by ... Practices using OhMD reduce inbound call volume by 50% or more which is the difference between a ...

Getaway

Customer Representative

Burlington, VT · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

Getaway

Customer Representative

Burlington, VT · Remote

$30K - $50K/yr

Perks * 100% remote work with flexible scheduling. * Opportunities for growth within the agency. * Travel perks and exclusive industry discounts. * Supportive team environment with ongoing training.

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Remote Call Center Agent information

See Burlington, VT salary details

$10

$17

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How much do remote call center agent jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for remote call center agent in Burlington, VT is $17.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.09 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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What job categories do people searching Remote Call Center Agent jobs in Burlington, VT look for?

The top searched job categories for Remote Call Center Agent jobs in Burlington, VT are:

Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Burlington, VT as of August 2026, with employment types broken down into 2% As Needed, 73% Full Time, 23% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,947 per year, or $17.3 per hour.

Insurance Agent, Inbound Sales

Williston, VT • On-site, Remote

Polly Insurance Agency LLC
201 - 500 employees
Learn more about Polly Insurance Agency LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Insurance Agent, Inbound Sales
Job Overview
At Polly, we're changing the way people shop for insurance through technology. If you're a driven personal lines insurance sales agent with a high gear, digital orientation, and a heavy growth emphasis, you'll likely have a strong interest in this position, which is remote based (home office). Our licensed insurance agents are empowered to sell by using Polly's cutting-edge technology products.
Job Overview
As a Sales Center Agent here at Polly, you will analyze, advise, and sell personal lines insurance policies to customers, by:
  • Handling an average of 150 inbound leads per month with motivated real-time car buyers (no cold calling)
  • Navigate through multiple carrier systems while preparing & cross-selling personalized quotes
  • Provide expert advice and recommendations to our customers and clients
  • Close sales at a strong conversion rate from your high inbound lead flow
  • Foster an unmatched customer experience at every touchpoint

New Agent Schedule
  • The Polly Sales Center is operational 9:00am - 8:00pm (EST); Monday - Friday and 10-7 on Saturdays
  • New Agent Schedule is 11am-8pm ET, 4 days/week and every Saturday 10am-7pm ET
  • Schedules will be assigned based on business needs and commence upon completion of full-time training

Training
  • During training, you're expected to work full-time and be logged in during training hours. You will work 8 hours a day (40 hours a week) and your training will consist of a mix of live sessions and independent time. Group training hours alternate weekly for 4 weeks and consist of 2 weeks of a Monday - Friday 10am-7pm ET schedule and 2 weeks of a Tuesday-Saturday 10am-7pm ET schedule. Once training is complete, you will transition to your full time New Agent Schedule listed above.

Compensation
Our average performing agents have the opportunity to make 60k-85k in total compensation annually. Salary is based on location and experience
What You'll Need to Succeed
  • A valid Property and Casualty insurance license
  • 1+ year(s) of experience selling auto & home insurance in a call center
  • Experience selling multiple carriers and multiple state coverages
  • Persuasive; persistent and confident in closing a sale in fast paced setting
  • Excellent communication, organization, and multi-tasking skills
  • Self-initiative to continuously follow up with warm leads to drive deals to completion
  • Dedicated, distraction-free home workspace
  • Maintain availability during assigned work hours to meet call volume and service expectations
  • Adhere to assigned schedules, including evenings and Saturdays, based on business coverage needs
  • Meet established productivity, quality, and performance standards
  • Navigate multiple computer systems simultaneously while actively engaged with customers
  • All computer equipment is provided. You must be able to maintain department. Work at home (W@H) requirements which include a professional workspace/room with a dedicated desk
  • Reliable high-speed internet with wired connection (cable, fiber or DS) from a major ISP with a minimum of 25 Mpbs download and 10 Mbps upload are required; 50 Mbps of download / 25 Mbps upload (or higher) are recommended
  • Experience with AMS360, PL Rater, and/or other rating tools preferred

Work & Life, Balanced - We're Here for You:
  • Medical, dental and vision insurance
  • HSA, FSA, Dependent Care FSA and Commuter pre-tax benefit
  • 3 Weeks PTO Allowance
  • Paid Parental leave + baby cash
  • Generous holiday time
  • Matching 401(k) contributions
  • Life & disability Insurance
  • Work from home

Polly is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status as defined by federal, state or local law.
About Polly
Polly delivers unexpected value by embedding insurance into life's biggest purchases. As the leading embedded automotive insurance marketplace, Polly seamlessly integrates coverage options from 40+ insurance carriers into the automotive buying experience at thousands of dealerships across the country, delivering savings to consumers when they need it most. With more than $11 billion in coverage placed, shoppers trust Polly for instant quotes, immediate coverage, and expert live agents. Experience the unexpected value of embedded auto insurance at Polly.co

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