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Remote Call Center Agent Jobs in Maryland (NOW HIRING)

Sagility

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility LLC

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility LLC

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Sagility

$21/hr

Licensed Health Insurance Agent - Medicare | Remote Put Your Health Insurance License to Work and ... Previous sales, customer service, call center, or health insurance experience preferred * Strong ...

Liveops

Remote Customer Service Representative

Laurel, MD · Remote

$20/hr

Remote (US-Based) Apply today to join the 1/5/26 certification class and lock in your spot for tax ... Experience with inbound/outbound customer support; call center experience is a plus. Hours * Choose ...

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Remote Call Center Agent information

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How much do remote call center agent jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for remote call center agent in Maryland is $16.71, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $18.41 per hour, depending on experience, location, and employer.

What is a remote call center agent?

Remote Call Center Agents are professionals who handle customer service, sales, or support inquiries over the phone or through digital channels, but they work from home or another remote location instead of a physical call center. They use specialized software to access company systems, answer calls, resolve issues, and provide information to customers. This role requires strong communication skills, a reliable internet connection, and the ability to work independently. Remote agents often enjoy flexible schedules and the convenience of working from their chosen environment.

What does a remote call center agent do?

As a remote call center agent, your responsibilities are to answer questions from customers, provide customer service for inbound calls, and make outbound calls to customers regarding sales, orders, billing information, and other quality assurance issues. If your responsibilities include tasks related to being a sales representative, you may follow up on leads generated by other sales reps or marketing managers. When you are unable to answer questions for a client or customer, you pass them off to a more experienced home-based representative or manager.

What are the key skills and qualifications needed to thrive as a remote call center agent, and why are they important?

To thrive as a Remote Call Center Agent, you need excellent verbal communication, active listening skills, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and headset technology is typically required. Strong problem-solving abilities, patience, and self-motivation are crucial soft skills for success in a remote environment. These competencies ensure efficient customer service, high satisfaction rates, and effective performance while working independently.

What are some common challenges faced by remote call center agents, and how can they be effectively managed?

Remote call center agents often face challenges such as maintaining consistent communication with their team, handling technical issues, and staying motivated in a home environment. To manage these challenges, agents can utilize collaboration tools like team chat platforms, ensure a reliable internet connection, and establish a dedicated workspace to minimize distractions. Regular check-ins with supervisors and participation in virtual team meetings also help foster a sense of community and support, making it easier to stay engaged and informed.
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The most popular types of Call Center Agent jobs in Maryland are:

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For Remote Call Center Agent jobs in Maryland, the most frequently searched job titles are:

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The top searched job categories for Remote Call Center Agent jobs in Maryland are:

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Remote Call Center Agent jobs near you
Infographic showing various Remote Call Center Agent job openings in Maryland as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,755 per year, or $16.7 per hour.

Call Center Member Service Associate

NASA Federal Credit Union

Upper Marlboro, MD • On-site, Remote

$21 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Key responsibilities

  • Assist members with online financial services, including online products and services.

  • Perform transactions related to business accounts, IRA, and HSA, and handle new account opening inquiries.

  • Process consumer loans by collecting documentation and entering loan information into the system.

Job description

NASA FCU is on a mission to find exceptional Call Center Member Service Associates who are passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland.
 
You must reside in Maryland, Washington DC or Virginia.
 
All call center team members must be available to work 40 hours per week with weekday shifts as early as 8 am and as late as 5 pm and Saturdays from 8 am – 2 pm. Working a minimum of two Saturdays per month is also part of the schedule. This is a Remote-Hybrid position with your initial 90-120 days onsite.
 
Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services! 
 
Essential Duties and Responsibilities: (Include the following with other duties as assigned.)
  • Assists members with multifaceted online financial services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles new account opening inquiries.
  •  Process consumer loans; collecting supporting application documentation and entering loan information into the lending system.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
CCMSA I (Basic):
  • Maintains professional telephone skills by adhering to Call Center quality standards and consistent use of the Call Center telephone dialog.
  • Participates in Call Center quality initiative by self-monitoring calls using call recording software and making the necessary adjustments to improve individual performance.
  • Responds to member inquiries regarding the operation of accounts, account usage charges, access to accounts, interest rates on savings and loan products, resolving account discrepancies, credit, debit and ATM cards, account information, loan applications and assisting members to make the most effective use of services offered by the Credit Union.
  • Processes a variety of financial transactions on member accounts including funds transfers, withdrawals, stop payments, loan payments, check orders, and issues cashier’s checks and share certificates.  May also process daily department mail.
  • Maintains a thorough knowledge of Credit Union products and services and actively markets and cross-sells products and services offered by the Credit Union by educating members on the features and benefits of the products.
  • Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established Call Center production metrics and actively strives to achieve any assigned goals for loans, deposits, and services.
  • Utilizes keyboard, ten-key, and computer navigation skills in order to access multiple systems at the same time while typing and conversing with a member.
  • Demonstrates good grammar while utilizing keyboard, ten-key, and computer navigation skills to access multiple systems simultaneously while typing and conversing with a team member.
CCMSA II (Broad): Has all job duties of an MSA I
  • Ability to perform all Call Center MSA I duties and functions.
  • Assists members with multifaceted online services (in-depth understanding of online products and services).
  • Performs business account, IRA, and HSA transactions.
  • Handles general new account opening inquiries.
  • May handle consumer loan document collection.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
Education and Experience: Call Center MSA I:
  • High school diploma or general education degree (GED).
  • A minimum of one year of customer service experience.
  • Call handling is preferred. Applicable Environments: Financial Institutions, Retail with customer service call centers.
Call Center MSA II:
  • High school diploma or general education degree (GED).
  • Experience in a High-Volume Call Center averaging 50-70 inbound calls a day.  Applicable Environments: Financial Institutions, Retail with customer service call centers.
Our generous benefit package includes:
Salary: Position is overtime eligible.
  • Call Center MSA I: $21.00 - $22.00
  • Call Center MSA II: $24.00 - $25.50
 
 
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
 
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
 
  • Health Insurance (Choice of two nationwide PPO plans)
  • High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +*
  • Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) +
  • Dental Insurance: Generous employer contribution toward premium+
  • Vision Insurance: Generous employer contribution toward premium+
  • Long-term Disability Insurance+*
  • Flexible Spending Medical Account (FSA)+
  • Flexible Spending Dependent Care Account+
  • Health Savings Account (HSA)+
  • Voluntary Supplemental Life Insurance+
  • Voluntary Dependent Life Insurance+
  • Voluntary Short-term Disability Insurance+
  • 401(k) with employer match up to 6% and immediate 100% vesting
  • Gain Sharing Bonus (eligibility rules apply) *
  • Life Insurance/AD&D+*
  • Vacation Leave (excluding Outside Loan Officers)
  • Sick and Safe Leave
  • 11 Paid Holidays
  • Education Assistance
  • Employee Referral Bonus*
  • Credit Union Membership Eligible
  • Employee Assistance Program+*
  • Identity Theft Protection (Additional fee to add family members) +*
  • Pet Health Insurance
  • Employee Discount Program
 
All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.
 
 
WE’RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
 
Posted 3/6/26

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.