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Orion Lending

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Mortgage Broker Support Specialist (remote)

Orange, CA · Remote

$24 - $26/hr

Position Summary The STAR Support Specialist serves as the first line of support for resolving ... brokers in growing and developing their referral business and clientele.

JLL

Product Support Specialist (REMOTE)

Austin, TX · Remote

Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care * Supporting stakeholder communication on topics including pricing and ...

JLL

Product Support Specialist (REMOTE)

El Paso, TX · Remote

Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care * Supporting stakeholder communication on topics including pricing and ...

JLL

Product Support Specialist (REMOTE)

Knoxville, TN · Remote

Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care * Supporting stakeholder communication on topics including pricing and ...

JLL

Product Support Specialist (REMOTE)

Memphis, TN · Remote

Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care * Supporting stakeholder communication on topics including pricing and ...

JLL

Product Support Specialist (REMOTE)

Atlanta, GA · Remote

Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care * Supporting stakeholder communication on topics including pricing and ...

JLL

Product Support Specialist (REMOTE)

Houston, TX · Remote

Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care * Supporting stakeholder communication on topics including pricing and ...

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Product Support Specialist (REMOTE)

Nashville, TN · Remote

Managing broker expectations on abstraction timelines, handling time-sensitive conversations with professionalism and care * Supporting stakeholder communication on topics including pricing and ...

HB Travels

Remote Support Specialist

Tulsa, OK · Remote

We are seeking a motivated and customer-focused Remote Support Specialist to join our growing team. This role is ideal for individuals who enjoy helping others, solving problems, and delivering ...

Axxys Technologies, Inc.

Support Specialist

Plano, TX · Remote

The Support Specialist will work from the remote service board queue in the Axxys PSA system and work with the Operations group to respond to customer service requests from available submission ...

NFP Corp

COBRA Support Specialist

Agawam, MA · On-site +1

... a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing participants, as well as clients and brokers by providing COBRA ...

NFP Corp

COBRA Support Specialist

Agawam, MA · Remote

... a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing participants, as well as clients and brokers by providing COBRA ...

NFP Corp

COBRA Support Specialist

Agawam, MA · On-site +1

... a remote ET schedule M-F (8:30 AM-5:00 PM) Job Summary: The COBRA Specialist supports and services COBRA & Direct Billing participants, as well as clients and brokers by providing COBRA ...

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Remote Broker Support Specialist information

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How much do remote broker support specialist jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for remote broker support specialist in the United States is $24.71, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Broker Support Specialist, and why are they important?

To thrive as a Remote Broker Support Specialist, you need strong knowledge of brokerage operations, customer service expertise, and attention to detail, often supported by a background in finance or a related field. Familiarity with CRM platforms, brokerage management systems, and communication tools like email and chat is typically required. Excellent problem-solving skills, proactive communication, and the ability to manage multiple tasks independently are standout soft skills for this position. These competencies ensure efficient support for brokers, timely resolution of client issues, and smooth remote collaboration across teams.

What is a Remote Broker Support Specialist?

A Remote Broker Support Specialist is a professional who assists brokers—often in fields like insurance, finance, or real estate—by providing administrative, technical, and customer service support from a remote location. Their responsibilities may include managing communications, processing paperwork, handling client inquiries, and ensuring compliance with industry regulations. By working remotely, they help brokers operate more efficiently without being physically present in an office. This role requires strong organizational, communication, and computer skills.

What is the difference between Remote Broker Support Specialist vs Remote Insurance Customer Service Representative?

AspectRemote Broker Support SpecialistRemote Insurance Customer Service Representative
CredentialsLicenses or certifications in insurance brokerage often requiredGenerally no licensing required, customer service skills emphasized
Work EnvironmentSupports brokers, interacts with insurance providersAssists policyholders, handles inquiries directly from customers
Employer & Industry UsageInsurance brokerages, agenciesInsurance companies, agencies, call centers
Search & Comparison IntentLooking for support roles assisting brokersCustomer service roles in insurance

The Remote Broker Support Specialist primarily assists insurance brokers and may require licensing, working within brokerage firms. In contrast, the Remote Insurance Customer Service Representative directly supports policyholders, focusing on customer inquiries without licensing. Both roles are remote and industry-related but serve different functions within the insurance sector.

What are some typical challenges faced by Remote Broker Support Specialists, and how can they be managed effectively?

Remote Broker Support Specialists often encounter challenges such as managing time zone differences, ensuring clear communication with brokers, and handling a high volume of inquiries efficiently. To manage these effectively, it's important to develop strong organizational skills, utilize digital collaboration tools, and maintain proactive communication to clarify expectations and provide timely support. Building a structured daily routine and staying updated on industry regulations also contribute to smoother operations and higher satisfaction for both brokers and clients.
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What cities are hiring for Remote Broker Support Specialist jobs? Cities with the most Remote Broker Support Specialist job openings:
What are the most commonly searched types of Broker Support Specialist jobs? The most popular types of Broker Support Specialist jobs are:
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Remote Broker Support Specialist jobs near you
Infographic showing various Remote Broker Support Specialist job openings in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 8% In-person, and 92% Remote job distribution, with an average salary of $51,399 per year, or $24.7 per hour.
Mortgage Broker Support Specialist (remote)

Mortgage Broker Support Specialist (remote)

Orion Lending

Orange, CA • Remote

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life

Posted 20 days ago

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Job description

Company Mission
Orion Lending is a Nationwide Mortgage Banker, founded by proven industry leaders, who bring a legacy of success and ambition to the Mortgage Banking industry. At the core of our business philosophy is a commitment to extraordinary service, honesty, and clear communication. Our team is comprised of highly seasoned professionals who share Orion Lending's objective to revolutionize our partners' expectations. At Orion Lending, we combine innovative technology, a wide array of products and competitive pricing, to assist our network of originators grow and develop their referral business and clientele.
Position Summary
The STAR Support Specialist serves as the first line of support for resolving external and internal customer questions across Orion Lending's loan origination and pricing systems. This role handles multiple types of inquiries such as Portal navigation, reviewing investor and program guidelines, researching and explaining debt-to-income (DTI) discrepancies between the loan origination system (LOS) and Automated Underwriting System (AUS) findings, and walking users through their transactions as needed. Success in this role requires a comprehensive, working understanding of mortgage lending fundamentals along with strong customer service and communication skills.
Specific Duties and Responsibilities
• Support new and existing customers with system navigation, features and enhancements
• Serve as the first line of escalation for issue resolution within Orion Lending's systems.
• Maintain a comprehensive, up-to-date understanding of mortgage products, guidelines, and underwriting concepts to provide accurate, timely guidance.
• Provide real-time troubleshooting for internal and external customer-related issues through ticketing, phone calls, and live chat.
• Play an instrumental role in new customer application management and onboarding.
• Follow established escalation paths to route issues to the appropriate internal departments.
• Build and maintain strong working relationships and rapport across the Orion team, including Operations, Sales, and other departments.
• Participate in special projects as needed.
Preferred Qualifications and Experience
• 2+ years of mortgage industry experience required.
• Effective written and oral communication skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Comprehensive understanding of mortgage loan guidelines, DTI calculations, and AUS findings (DU/LPA).
• Passionate about creating and fostering top-notch support practices.
• Strong problem-solving skills with a customer-first mindset.
STAR SUPPORT SPECIALIST
POSITION OVERVIEW
January 2026 STAR Support Specialist | Job Description 2 of 1
• Familiarity with loan origination systems (POS/LOS) and pricing engines preferred.
Physical and Work Conditions
Standard office environment, equipment, and tasks, including work at a computer terminal. This position requires partial sitting and walking throughout the day. Employees must be open to working overtime to complete assigned tasks.

Company Description

Orion Lending is a Nationwide Mortgage Banker founded by proven industry leaders who bring a legacy of success and ambition to the Mortgage Banking industry.
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Orion Lending was named after the Orion constellation which is located on the celestial equator and prominently visible throughout the world. This constellation is named after a huntsman in Greek mythology whom Zeus placed among the stars as the constellation of Orion.
At Orion Lending we combine innovative technology, a wide array of products and competitive pricing to assist our network of brokers in growing and developing their referral business and clientele.