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Remote Blue Cross Jobsexternal in O Fallon, IL (NOW HIRING)

USA Mortgage

Secondary Marketing Analyst

Creve Coeur, MO · On-site +1

$80K - $100K/yr

Remote POSITION SUMMARY DESCRIPTION The Secondary Marketing Analyst supports the Capital Markets ... Cross-functional reporting and data analysis. Primary objectives * Ensure timely and accurate ...

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Remote Blue Cross information

What is a Remote Blue Cross job?

A Remote Blue Cross job typically refers to a work-from-home position with Blue Cross Blue Shield or one of its affiliate companies. These roles can vary across customer service, claims processing, IT, healthcare management, and other fields. Employees use digital tools and communication platforms to perform their duties from a remote location. Requirements depend on the position but may include specific qualifications, experience, and technical setup. Interested candidates should check Blue Cross Blue Shield's career website for openings and eligibility criteria.

What is the typical remote work environment like for Blue Cross employees, and how do teams collaborate?

Remote Blue Cross employees usually work from their home offices, maintaining regular business hours and communicating with their teams via secure video calls, messaging platforms, and project management tools. Collaboration is highly encouraged, with virtual team meetings, shared digital workspaces, and ongoing training sessions to support both independent and group tasks. Employees are provided with secure equipment and resources for handling member information responsibly. The culture values strong teamwork, accountability, and flexibility, allowing team members to stay connected and productive while meeting the needs of Blue Cross members.

What are the key skills and qualifications needed to thrive in the Remote Blue Cross position, and why are they important?

To excel in a Remote Blue Cross position, candidates typically need a background in healthcare administration or insurance, strong analytical skills, and familiarity with claims processing or member services. Experience with industry-standard software like Facets, Salesforce, and secure telehealth or customer management platforms is often required, along with appropriate certifications such as a state insurance license if applicable. Exceptional communication, problem-solving abilities, and the ability to self-manage in a remote environment set top performers apart. These qualifications ensure quality service, accurate processing, and effective collaboration with teams and members in a virtual workplace.

What cities near O'Fallon, IL are hiring for Remote Blue Cross jobs?

Cities near O'Fallon, IL with the most Remote Blue Cross job openings:

Remote Blue Cross jobs near you
Infographic showing various Remote Blue Cross job openings in O'Fallon, IL as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

Senior Product Manager

Krest Global Solutions

Saint Louis, MO • On-site, Remote

$50 - $60/hr

Contractor

Re-posted 10 days ago

Job description

Job Title: Senior Product Manager

Location : Hybrid

Compensation : 50-60$/Hr on C2C/1099

Work Authorization:  GC, USC

Position Summary

We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms (e.g., Avaya) to Amazon Connect, with a specific focus on healthcare payer operations. This role will be responsible for delivering scalable, cloud-native, and intelligent contact center solutions that enhance member and provider engagement, improve operational efficiency, and ensure compliance with healthcare industry standards.

The ideal candidate will have a strong background in healthcare payer environments, deep experience with contact center technologies, and a proven ability to drive digital transformation initiatives in regulated industries.

 Key Responsibilities

· Lead the end-to-end migration of legacy contact center systems (e.g., Avaya, Cisco) to Amazon Connect, from discovery and planning through execution and rollout.

· Define and execute the product strategy and roadmap for contact center modernization, aligning with enterprise goals, user needs, and compliance requirements.

· Collaborate with IT, telephony/voice infrastructure teams, business operations, clinical teams, and customer service leadership to define functional and technical requirements.

· Serve as the primary voice of the customer (members, providers, internal users) in developing contact center features, IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management tools, claims systems).

· Evaluate and optimize customer journeys across voice and digital channels (chat, SMS, email), ensuring seamless and empathetic support experiences.

· Leverage AWS ecosystem tools (e.g., Lex, Lambda, Connect Flows, Contact Lens) to enable smart routing, automation, sentiment analysis, and real-time analytics.

· Develop and track key KPIs and performance metrics (e.g., average handle time, NPS, first call resolution, abandonment rates) to ensure quality and efficiency.

· Own vendor relationships, contracting, and governance for telephony, transcription, workforce management, and analytics tools.

· Champion agile methodologies, backlog prioritization, and sprint execution across cross-functional teams.

· Drive change management, training, and adoption strategies across operational teams to ensure successful platform transition. 

 Required Qualifications

· 7+ years of product management experience, with at least 3 years leading initiatives in contact center platforms or voice automation within a healthcare payer setting.

· Strong understanding of healthcare call center operations, including member services, provider support, care management, and utilization review.

· Proven experience with Amazon Connect migration projects, including integration with AWS services, telephony architecture, and IVR design.

· Solid knowledge of HIPAA, PHI handling, and security best practices in cloud communications.

· Experience with voice UX, IVR design, and contact center reporting/analytics.

· Strong business and technical acumen with the ability to translate complex requirements into clear user stories and product features.

· Demonstrated success influencing cross-functional teams, executive stakeholders, and vendor partners.

· Expertise in agile frameworks, especially SAFe or Scrum, and tools like JIRA, Confluence, and Productboard. Education

· Bachelor’s degree in Computer Science, Information Systems, Healthcare Administration, or related field required.

· Master’s degree or certifications in Product Management, Cloud Technologies (especially AWS), or Healthcare IT preferred. 

 Preferred Experience

· Direct experience with Amazon Connect, Avaya, Genesys, or Cisco telephony platforms and their migration to cloud-based environments.

· Knowledge of CRM platforms (e.g., Salesforce, ServiceNow) and their integration into contact center ecosystems.

· Experience designing omnichannel strategies across voice, chat, and digital self-service.

· Familiarity with workforce management tools and quality assurance processes for contact centers.

· Experience managing cross-market rollouts in multi-state health plans or Blue Cross organizations.

 Job Type: Full-Time Location: US (Remote/Hybrid – Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / Health Insurance / Digital Transformation / Cloud Contact Centers