Remote As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to ... Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.
Remote As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to ... Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.
Remote As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to ... Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.
Remote As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to ... Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.
Marketing Campaign & Project Specialist Job Location: 100% Remote, Canada Job Type: T4 Contract ... Develop, edit, and manage marketing communications, including email campaigns, campaign briefs ...
Quick apply
Marketing Campaign & Project Specialist Job Location: 100% Remote, Canada Job Type: T4 Contract ... Develop, edit, and manage marketing communications, including email campaigns, campaign briefs ...
Role Overview We are seeking an experienced SAP Project Manager to lead a SAP Business One to S ... management What We Offer * Remote-first work environment * Market Competitive Tax Free Salary
Role Overview We are seeking an experienced SAP Project Manager to lead a SAP Business One to S ... management What We Offer * Remote-first work environment * Market Competitive Tax Free Salary
Remote Pharmacist, Licensed (Medical Information Specialist)
Toronto, ON · Remote
CA$90K - CA$100K/yr
This is your opportunity to join Inizio Engage and represent a top biotechnology company! What will ... Exhibit effective communication and tele-management skills * Converse with callers in an empathetic ...
Remote Pharmacist, Licensed (Medical Information Specialist)
Toronto, ON · Remote
CA$90K - CA$100K/yr
This is your opportunity to join Inizio Engage and represent a top biotechnology company! What will ... Exhibit effective communication and tele-management skills * Converse with callers in an empathetic ...
Remote Pharmacist, Licensed (Medical Information Specialist)
Mississauga, ON · Remote
CA$90K - CA$100K/yr
This is your opportunity to join Inizio Engage and represent a top biotechnology company! What will ... Exhibit effective communication and tele-management skills * Converse with callers in an empathetic ...
Remote Pharmacist, Licensed (Medical Information Specialist)
Mississauga, ON · Remote
CA$90K - CA$100K/yr
This is your opportunity to join Inizio Engage and represent a top biotechnology company! What will ... Exhibit effective communication and tele-management skills * Converse with callers in an empathetic ...
This is a remote role based anywhere in Canada, with occasional travel for team meetings and events ... Technical Dependencies, Change Management, and Operational Readiness * Coordinate internal and ...
Quick apply
This is a remote role based anywhere in Canada, with occasional travel for team meetings and events ... Technical Dependencies, Change Management, and Operational Readiness * Coordinate internal and ...
Contract Grant Writer (Remote)
Toronto, ON · Remote
CA$35 - CA$75/hr
Remote (Canada-based) Position Type: Contract (as-needed basis) About Us Zero To One Strategic is a ... Project Management: * Manage the grant application process, including coordinating with clients to ...
Quick apply
Contract Grant Writer (Remote)
Toronto, ON · Remote
CA$35 - CA$75/hr
Remote (Canada-based) Position Type: Contract (as-needed basis) About Us Zero To One Strategic is a ... Project Management: * Manage the grant application process, including coordinating with clients to ...
Production Coordinator (Remote)
Toronto, ON · On-site +1
Working knowledge of technical project management software like Jira and Trello * Strong ... Remote and flexible working arrangements. * Open Paid Vacation. * Free video games! Every Rivalry ...
Quick apply
Production Coordinator (Remote)
Toronto, ON · On-site +1
Working knowledge of technical project management software like Jira and Trello * Strong ... Remote and flexible working arrangements. * Open Paid Vacation. * Free video games! Every Rivalry ...
Instructional Designer (Remote)
Toronto, ON · On-site +1
CA$82K - CA$104K/yr
Remote - Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario ... Fast-paced project management skills and cross-functional teamwork are key as they help shape ...
Instructional Designer (Remote)
Toronto, ON · On-site +1
CA$82K - CA$104K/yr
Remote - Canada (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario ... Fast-paced project management skills and cross-functional teamwork are key as they help shape ...
Implementation Manager
Toronto, ON · Remote
Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset. * Ability to thrive in remote or distributed work environments and adapt to shifting ...
Implementation Manager
Toronto, ON · Remote
Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset. * Ability to thrive in remote or distributed work environments and adapt to shifting ...
Implementation Manager
Toronto, ON · Remote
Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset. * Ability to thrive in remote or distributed work environments and adapt to shifting ...
Quick apply
Implementation Manager
Toronto, ON · Remote
Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset. * Ability to thrive in remote or distributed work environments and adapt to shifting ...
Implementation Manager
Toronto, ON · Remote
Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset. * Ability to thrive in remote or distributed work environments and adapt to shifting ...
Quick apply
Implementation Manager
Toronto, ON · Remote
Experience with CRM, project management, or onboarding platforms, such as Asana and HubSpot, is an asset. * Ability to thrive in remote or distributed work environments and adapt to shifting ...
This position plays a key role in the clinical trial management process at Medpace. With our ... biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the ...
This position plays a key role in the clinical trial management process at Medpace. With our ... biotechnology, pharmaceutical, and medical device industries. Our mission is to accelerate the ...
Remote Nurse, Licensed (Medical Information Specialist) / Infirmier(e) à distance, autorisé(e), Spéc
Toronto, ON · Remote
CA$90K - CA$100K/yr
This is your opportunity to join Inizio Engage and represent a top biotechnology company! What will ... Exhibit effective communication and tele-management skills * Converse with callers in an empathetic ...
Remote Nurse, Licensed (Medical Information Specialist) / Infirmier(e) à distance, autorisé(e), Spéc
Toronto, ON · Remote
CA$90K - CA$100K/yr
This is your opportunity to join Inizio Engage and represent a top biotechnology company! What will ... Exhibit effective communication and tele-management skills * Converse with callers in an empathetic ...
Remote Nurse, Licensed (Medical Information Specialist) / Infirmier(e) à distance, autorisé(e), Spéc
Mississauga, ON · Remote
CA$90K - CA$100K/yr
This is your opportunity to join Inizio Engage and represent a top biotechnology company! What will ... Exhibit effective communication and tele-management skills * Converse with callers in an empathetic ...
Remote Nurse, Licensed (Medical Information Specialist) / Infirmier(e) à distance, autorisé(e), Spéc
Mississauga, ON · Remote
CA$90K - CA$100K/yr
This is your opportunity to join Inizio Engage and represent a top biotechnology company! What will ... Exhibit effective communication and tele-management skills * Converse with callers in an empathetic ...
This is a remote-based opportunity from anywhere in Canada ABOUT AMLB AMLB is a progressive virtual ... Exceptional project management and organizational skills. * Proven ability to manage multiple ...
This is a remote-based opportunity from anywhere in Canada ABOUT AMLB AMLB is a progressive virtual ... Exceptional project management and organizational skills. * Proven ability to manage multiple ...
Exceptional project management and organizational skills. * Proven ability to manage multiple ... Self-starter who thrives in a fast-paced remote environment. * Experience working with ...
Quick apply
Exceptional project management and organizational skills. * Proven ability to manage multiple ... Self-starter who thrives in a fast-paced remote environment. * Experience working with ...
Onboarding Cloud Accountant (Remote, Canada)
Toronto, ON · Remote
CA$85K - CA$95K/yr
This is a remote-based opportunity from anywhere in Canada ABOUT AMLB AMLB is a progressive virtual ... Exceptional project management and organizational skills. * Proven ability to manage multiple ...
Quick apply
Onboarding Cloud Accountant (Remote, Canada)
Toronto, ON · Remote
CA$85K - CA$95K/yr
This is a remote-based opportunity from anywhere in Canada ABOUT AMLB AMLB is a progressive virtual ... Exceptional project management and organizational skills. * Proven ability to manage multiple ...
Remote / Online * Flexible batch schedules available * Mentor-guided learning environment * Installment options available Important Information This is a structured project-based learning and ...
Remote / Online * Flexible batch schedules available * Mentor-guided learning environment * Installment options available Important Information This is a structured project-based learning and ...
Remote Biotech Project Management information
What are the key skills and qualifications needed to thrive as a remote biotech project manager?
What is remote biotech project management?
What is the difference between Remote Biotech Project Management vs Remote Biotech Research Associate?
| Aspect | Remote Biotech Project Management | Remote Biotech Research Associate |
|---|---|---|
| Credentials | Project management certifications, life sciences degree | Life sciences degree, laboratory experience |
| Work Environment | Remote, coordinating projects, cross-functional teams | Remote or lab-based, conducting experiments and data analysis |
| Employer & Industry Usage | Biotech companies, pharmaceutical firms, research organizations | Research institutions, biotech companies, academic labs |
Remote Biotech Project Managers focus on planning, executing, and overseeing biotech projects remotely, ensuring milestones are met. In contrast, Remote Biotech Research Associates primarily conduct experiments and analyze data, often requiring laboratory work. Both roles are essential in biotech, but they differ in responsibilities, required skills, and daily tasks.
How does a remote biotech project manager coordinate cross-functional teams across different time zones?

Full-time
Posted 24 days ago
Job description
Title: Service Manager, Production Support
Location: Remote
Job Description:
As a Service Manager in the Production Support Group at Sapiens, you will oversee the end-to-end delivery of production support services for our insurance software solutions. This role involves managing incident resolution, coordinating minor enhancements, ensuring SLA compliance, and driving continuous service improvements to meet client expectations.
What you'll do:
- Lead and coordinating Production Support activities for enterprise SaaS and IT environments.
- Provide technical support coordination and working closely with Development, QA, DevOps, Cloud Operations, Infrastructure, DBA, and Customer Success teams.
- Manage customer-facing escalations and driving them to resolution while ensuring timely communication and stakeholder alignment.
- Act as the central point of coordination across multiple teams to ensure efficient incident resolution and service delivery.
- Track critical production issues, risks, dependencies, and mitigation plans.
- Lead incident management, major incident calls, and Root Cause Analysis (RCA) activities, ensuring follow-up actions are completed.
- Drive backlog prioritization together with customers and internal stakeholders to ensure focus on business-critical items.
- Monitore SLAs, KPIs, service quality, and operational performance, and initiating improvement plans where required.
- Support release planning, hotfix coordination, production deployments, and change management processes.
- Build strong relationships with customers and serving as a trusted technical and operational partner.
- Identify opportunities for automation, process improvements, and operational efficiency.
- Prepare and presenting regular operational reports, executive status updates, and customer-facing communications.
- Ensure effective cross-functional collaboration and clear communication between all involved teams.
Requirements:
- Experience in Production Support, Application Support, or Service Delivery within an IT/SaaS organization.
- Strong technical understanding of enterprise applications and production environments.
- Excellent stakeholder management and communication skills.
- Proven experience managing customer escalations and coordinating cross-functional teams.
- Strong analytical and problem-solving abilities, with the capability to work under pressure in a fast-paced environment.
- Experience working in Agile environments and with tools such as Jira, ServiceNow, and monitoring platforms is an advantage.
Preferred Qualifications:
- Industry Knowledge: Experience in the insurance or financial services sector.
- Tool Proficiency: Experience with project management and support tools such as JIRA, ServiceNow, or similar platforms.
Key Competencies:
- Analytical Thinking: Ability to analyze complex problems and develop effective solutions.
- Leadership: Strong leadership skills to guide cross-functional teams and drive project success.
- Customer Focus: Commitment to delivering high-quality support services and enhancing customer satisfaction.
- Adaptability: Flexibility to manage changing priorities and work in a dynamic environment.
At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic.
Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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