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Remote Bilingual Offshore Jobs (NOW HIRING)

NakedMD

Concierge Manager

Newport Beach, CA · On-site +1

$30 - $35/hr

... offshore or remote teams * Work experience in a medical spa, luxury wellness, or healthcare environment * Familiarity with medical spa services, injectables, and memberships * Bilingual proficiency ...

Hearst

Sr. Front End Engineer (TEMPORARY)

Dallas, TX · On-site +1

$57 - $70/hr

Be a key part of an application development project team comprised of onshore and offshore ... Adept GIT and best practices for version control across distributed teams, as well as multilingual ...

Hearst

Sr. Front End Engineer (TEMPORARY)

Dallas, TX · On-site +1

$57 - $70/hr

Be a key part of an application development project team comprised of onshore and offshore ... Adept GIT and best practices for version control across distributed teams, as well as multilingual ...

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Remote Bilingual Offshore information

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How much do remote bilingual offshore jobs pay per hour?

As of Jun 7, 2026, the average hourly pay for remote bilingual offshore in the United States is $20.17, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are Remote Bilingual Offshore jobs?

Remote Bilingual Offshore jobs are positions that require employees to work from a location outside the company's home country, providing services or support in two or more languages. These roles are commonly found in customer service, technical support, and administrative fields, where communication with clients or teams across different regions is essential. Employees in these jobs work remotely, leveraging their language skills to bridge communication gaps and support international operations. The 'offshore' aspect means the work is done in a different country from where the company is based, often to reduce costs or access specialized talent.

What are some common challenges faced by Remote Bilingual Offshore employees and how can they be addressed?

Remote Bilingual Offshore employees often navigate time zone differences, cultural nuances, and communication barriers while collaborating with global teams. Staying organized and proactive in communication is key to overcoming these challenges. Utilizing collaboration tools, setting clear expectations, and regularly connecting with team members can foster stronger teamwork and minimize misunderstandings. Additionally, ongoing language and cultural training can enhance both professional effectiveness and job satisfaction.

What are the key skills and qualifications needed to thrive as a Remote Bilingual Offshore professional, and why are they important?

To thrive as a Remote Bilingual Offshore professional, you need fluency in at least two languages, strong communication skills, and relevant experience or education in the specific industry served. Familiarity with common remote collaboration tools (such as Slack, Zoom, or CRM systems) and, in some cases, certifications in customer service or technical support are beneficial. Excellent time management, adaptability, and cultural sensitivity are soft skills that help you excel in a remote, cross-border work environment. These skills and qualities are crucial for effective communication, productivity, and seamless collaboration with international teams and clients.

What is the difference between Remote Bilingual Offshore vs Remote Customer Service Representative?

AspectRemote Bilingual OffshoreRemote Customer Service Representative
CredentialsLanguage proficiency, relevant certificationsCustomer service skills, sometimes certifications
Work EnvironmentOffshore, often in call centers or home officesRemote, home-based or call centers
Industry UsageGlobal companies, outsourcing providersRetail, tech, service industries
Search IntentOffshore bilingual roles, language-specific jobsCustomer support, client communication

Remote Bilingual Offshore roles focus on providing multilingual support from offshore locations, often involving outsourcing. Remote Customer Service Representatives handle customer inquiries remotely within the company's country or region. While both roles require strong communication skills, the offshore aspect and language specialization distinguish Remote Bilingual Offshore jobs from standard customer service roles.

Concierge Manager

NakedMD

Newport Beach, CA • On-site, Remote

$30 - $35/hr

Full-time

Medical, Dental, Vision

Posted 13 days ago

Job description

NakedMD is a leading medical aesthetics and wellness brand, dedicated to providing personalized cosmetic treatments and memberships in a luxury med spa environment. As we continue to expand our patient-centric approach, we are seeking a Concierge Manager to oversee our call center operations and drive exceptional patient experiences.
This role is pivotal in managing both on-site and offshore teams, ensuring seamless communication, operational excellence, and consistent brand standards across all touchpoints.
Key responsibilities include:
  • Manage daily call center operations, including staffing, scheduling, queue management, and workflow optimization for both on-site and Philippines-based teams.
  • Monitor and own key performance indicators (KPIs) such as call volume, average handle time, first call resolution, conversion rates, abandonment, and patient satisfaction, driving continuous performance improvements.
  • Develop and refine call scripts, escalation protocols, and workflows to deliver a consistent, brand-aligned patient experience.
  • Oversee outbound concierge programs, including follow-ups, reactivation campaigns, reminders, post-treatment care, and membership retention initiatives.
  • Manage the call center technology stack (phone systems, CRM, scheduling, communication tools) and ensure comprehensive team training and adoption.
  • Lead, coach, and performance-manage on-site concierge representatives, conducting 1:1s, call monitoring, and reviews, while building robust training programs.
  • Remotely oversee offshore team alignment, performance monitoring, communications, and coordinated training/script updates.
  • Serve as the senior escalation point for complex patient issues, translating feedback into actionable process and coaching improvements.
  • Drive revenue outcomes through appointment conversion, membership enrollment, and lapsed-patient reactivation.
  • Collaborate with marketing and studio/operations leaders to optimize lead volume, patient handoffs, and cross-location consistency.
  • Deliver consolidated performance reporting to the District Manager.
  • Ensure HIPAA-compliant patient communication and data handling, including offshore data security protocols.
  • Identify operational inefficiencies and lead continuous improvement initiatives.

Requirements

Required Qualifications:
  • High school diploma
  • 3+ years of experience managing a call center or patient experience team
  • Experience overseeing a team of approximately 20-30 call center or concierge representatives
  • Hands-on experience using RingCentral for telephony/call center operations
  • Hands-on experience using Zoom for team communications
  • Authorized to work in the United States
  • Availability to work Friday and Saturday as part of a 5-day workweek
Preferred Qualifications:
  • Experience overseeing offshore or remote teams
  • Work experience in a medical spa, luxury wellness, or healthcare environment
  • Familiarity with medical spa services, injectables, and memberships
  • Bilingual proficiency (any two languages)

Benefits

  • Competitive hourly compensation of $30-$35 per hour
  • Comprehensive health insurance, including medical, dental, and vision coverage
  • Opportunities for professional development and ongoing training
  • Employee discounts on treatments and memberships
  • Supportive, patient-focused team culture

About NakedMD

Sourced by ZipRecruiter

Industry

Outpatient health care

Company size

51 - 200 Employees

Headquarters location

Newport Beach, CA, US

Year founded

2022

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